Senior Customer Success Manager jobs at Salesforce in Brazil, São Paulo

Job Category

Job Details

As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.

Your Impact

• Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.

• Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Minimum Skills:

• Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Coordinate and work closely with high volume events and/or key events for the customer.

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements:

• +2 years in Salesforce Ecosystem.

• Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).

• Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.

• Deep understanding of Digital Marketing processes, challenges and trends

• Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud

• Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.

• Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

• Visithttps://www.salesforcebenefits.com/for the full breakdown.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

Job Category

Job Details

Responsibilities

• Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers
• May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)
• Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature
• Single point of customer accountability building and maintaining strong, trusted relationships
• Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts

Preferred Qualifications and Skills

• Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
• Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles
• Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers
• Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level
• Ability to facilitate difficult discussions and be adept at handling objections
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

SE Director - Public Sector
As a Director, Solution Engineering you will work closely with the Sales Leaders and the Sales team to drive growth, and take a strategic view to get us to the next stage of our journey.
You will have exceptional leadership, communication, strategic, analytical, and consulting skills. Additionally, you will have a track record of success in the following areas:

• Internal and external stakeholder management
• C level relationships and the ability to translate these into revenue
• Transformational thinker and leader… taking the business to the next level through disruptive thinking and innovation
• People and organisational leadership

Responsibilities:

• Manage and grow the Solution engineering team for Public Sector, ensuring we continue to hire and retain top talent in the market
• Partner with Sales leadership to support enterprise deals, as well as sign new logos.
• Focus on innovation- ensure the team is constantly innovating in their approach to solution selling
• Build and nurture C-level relationships across key accounts to solidify our partnership and commitment to the customer
• Drive deep Customer Engagement through influencing the customers broader IT strategy
• Work closely with the Sales organization to develop and execute growth plans to drive our strategic vision for Public Sector.
• Hire world class talent and manage performance to ensure career growth opportunities and effective succession planning
• Embody Salesforce values and provide exemplary leadership

Experience/Skills Required:

• Passion for technology and innovation, and a proven “forward thinker”
• Sales orientated, broad-based pre-sales, sales leadership or consulting experience with a track record of growing a foot print in a region
• Deep relationships with C-level executives at Leading companies, and track record of selling solutions at the C-level
• Demonstrated success in building a pre-sales, sales or consulting organization with a will to win and continuous improvement
• Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team
• Strong understanding of Cloud Computing and the business benefit
• Excellent communication and presentation skills
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong understanding of business processes and their implementation into enterprise applications

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

• Responsibilities:

  • Identifying and crafting new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won

  • Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor

  • Tenacious and professional attitude to drive pipeline primarily through remote channels (phone, email, etc)

  • Build compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform

  • Build a positive impression with our customers by providing them with a special experience

  • Collaborating with business development and core selling teams on account strategy

  • Apply industry expertise and business insight to understand a client's motivation, business drivers, strategic goals and objectives, and desired business outcomes

  • Meet or exceed quota

  • Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment

  Minimum Qualifications:

  • 3+ years of consultative sales experience including 2+ years of inside/field sales experience

  • Experience with sophisticated customer situations

  • Proven track record to develop and maintain Director, VP or C-level relationships where you are recognized as a trusted advisor

  • Solid understanding of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.

  • Deep understanding of customer success principles, approaches and considerations

  • Ability to travel

  Desired Skills:

  • Experience in Salesforce’s applications and value proposition

  • Software and/or IT consulting sales experience

  • Knowledge of Salesforce product and platform features, capabilities, and best use

  • Ability to prioritize, multi-task, and perform optimally under pressure

  • Highly collaborative and consultative work style, ability to thrive in a high velocity, highly multifaceted work environment

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Responsibilities

• Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers

• May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)

• Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature

• Single point of customer accountability building and maintaining strong, trusted relationships

• Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts

Preferred Qualifications and Skills

• Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture

• Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles

• Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers

• Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level

• Ability to facilitate difficult discussions and be adept at handling objections

• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

You will be involved in every part of the partnership, and work on topics like sales, marketing, customer success and recruitment. You will also be involved in numerous work streams in Alliances & Channels, manage multiple collaborator relationships and monitor KPIs closely to get results. Every day will be different, and opportunities to work on new projects and initiatives will come up frequently. Being in the role helps to develop strong communication skills, business acumen, problem solving abilities, while expanding your knowledge of the Salesforce platform and cloud-based technologies.
Key Responsibilities:

• Identify and segment potential partners; qualify new applications and evaluate partnership potential.
• Recruit, onboard, and grow partners within the Salesforce ecosystem.
• Define and drive partner relationships, focusing on sales, delivery capabilities, and alignment with Salesforce strategy and code of conduct.
• Develop and execute co-sell territory plans aligned by industry and sales priorities.
• Drive partner-sourced and influenced pipeline and revenue; provide measurable proof of impact.
• Align with Sales teams to understand partner involvement in opportunities and ensure effective collaboration.
• Maintain accurate dashboards and pipeline reports to communicate program performance and ROI to Executive Leadership.
• Leverage Salesforce Analytics tools to track partner contributions and growth.
• Work on report development and data analysis to support executive presentations and strategic decisions.
• Act as a liaison across partners, sales, legal, and compliance teams to ensure timely issue resolution and SLA adherence.
• Maintain strong relationships at all levels of the partner organization to drive mutual success.
• Lead or contribute to strategic projects focused on ecosystem growth, scale programs, and partner engagement models.
• Attend product and industry trainings; continuously develop career and functional expertise in a dynamic cloud-based environment.

Expertise and skills:

• 5+ years of experience in partner management, alliances, ideally within the technology or SaaS industry with a track record of driving successful business development activities.
• Proven ability to build and manage partner relationships, with experience in onboarding, enablement, and co-selling motions.
• Comfortable operating in fast-paced, ambiguous environments, with a strong focus on driving measurable outcomes.
• Analytical mindset with experience using data and reporting tools (e.g., Salesforce dashboards) to track partner pipeline, performance, and program impact.
• Knowledge of digital marketing and campaign execution, particularly in partner-led or joint GTM programs.
• Excellent verbal and written communication skills in Portuguese and English (Spanish is a plus), with the ability to influence and collaborate at all levels.
• Ability to work both independently and with a team.
• Prior use of Salesforce CRM and Partner Community is highly desirable; familiarity with Sales Cloud, Marketing Cloud, and analytics tools is a plus.
• High energy, enthusiasm, and passion for the business. Strong drive, adaptability to change, and character qualities that align with company core values and inspire others to follow and act.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

As a Regional Sales Manager, you will be leading and developing a team of Sales Executives. You will participate and lead in client and prospect meetings as well as work cross-functionally with customers and corporate resources as required. You will be responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members on sales process. In this role you will report on sales activity and forecast to senior sales management. You will be responsible for setting and driving Salesforce’s sales strategy within your specific region or territory. You will assume leadership of a growing sales organization, including individual contributors to help drive growth in your region. In this role you will plan and run at both the strategic and operational level.Depending on the segment, the years of experience and skills needed to be successful will vary from 2-8+ yrs of sales leadership experience managing a team of seven or more quota carrying sales people.
Experience in sales coaching and mentoringHas a strong drive for results
Strong engagement and communication skills

Prior experience working within the(SaaS, IaaS, PaaS) space

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Posting Statement