Principal Cloud Operations Engineer jobs at Redislabs
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8 jobs found
08.09.2024
RL
RedisLabs Principal Cloud Operations Engineer United States
Design and Implement Automation Frameworks: Lead the development of robust automation frameworks to streamline critical operational tasks, reducing manual interventions and increasing system reliability. Develop and Integrate Tooling Solutions: Create...
Own technical sales process steps in conjunction with Technical leadership. Build, maintain and adapt Technical Sales Artifacts for the entire Sales Journey. Build training and reinforcement for pre-sales tech along...
Lead and mentor the Service Operations team, ensuring the highest levels of availability, performance, and scalability for Redis Cloud services. Define and execute the strategic vision for service operations, aligning...
Develop and execute programs aimed at improving these KPIs, working closely with the support and customer success teams. Monitor support KPIs, including response times, resolution times, customer satisfaction, and case...
Handle Technical Escalations: Engage in complex troubleshooting and manage technical escalations within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage. Ensure System Reliability: Leverage your software development and...
Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed. Document issues and contribute to our internal team documentation. Collaborate with Engineering as...
Identify opportunities for growth around the entire user journey and work with hypotheses and experiments to understand our users better. Develop a deep understanding of the market and ecosystem, different...
Design and Implement Automation Frameworks: Lead the development of robust automation frameworks to streamline critical operational tasks, reducing manual interventions and increasing system reliability. Develop and Integrate Tooling Solutions: Create...
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