Business Process Analyst jobs at Red Hat in United States, Indianapolis

What will you do:

• Design, develop, and maintain comprehensive Salesforce reports to support day-to-day business operations and performance measurement

• Create advanced CRM Analytics (CRMA) reports and dashboards, providing detailed analysis to facilitate informed decision-making at global and regional levels

• Develop interactive and insightful Tableau dashboards that clearly visualize key performance metrics and trends

• Collaborate closely with stakeholders across various regions and functions to gather requirements and deliver tailored reporting solutions

• Provide analytical support and key data insights for Quarterly Business Reviews (QBRs), regional meetings, and ad-hoc reporting requests

• Ensure data accuracy, consistency, and timeliness across all reporting deliverables, maintaining the highest standards of quality

• Identify opportunities to streamline reporting processes, enhance efficiency, and drive continuous improvement within reporting and analytics practices

• Act as a trusted advisor to stakeholders, proactively identifying trends, insights, and recommendations based on data analysis

What will you bring:

• Bachelor’s degree in Business, Analytics, Information Systems, or a related field

• Minimum of 3-5 years experience in a reporting or analytics role, preferably within sales, marketing, or related operational teams

• Proven expertise in creating and managing Salesforce reports and dashboards

• Solid experience with CRM Analytics (CRMA), developing detailed analytical reports and insights

• Proficiency with Tableau or similar data visualization tools; demonstrated capability in creating intuitive and impactful dashboards

• Strong analytical and problem-solving skills, with an ability to interpret complex data and translate insights into actionable business recommendations

• Excellent communication and interpersonal skills, able to effectively engage with diverse, global stakeholder groups

• High level of attention to detail, accuracy, and commitment to delivering high-quality work under tight deadlines

• Ability to thrive in a fast-paced, agile environment, adapting swiftly to shifting priorities

• Familiarity with sales and marketing systems such as Outreach, Drift, Marketo, and other related platforms is an added advantage

What will you do:

• Prepare monthly payroll bureau submissions and review bureau-prepared payrolls for completeness and accuracy

• Process payments like net salaries to employees, tax payments, pension payments, etc.

• Manage month-end reporting of payroll general ledger

• Manage vacation accrual

• Manage annual returns and other statutory filings as they relate to payroll, payroll taxes, and benefits

• Ensure all restricted stock unit information is processed through the relevant country payroll

• Complete the monthly input and reconciliation process to ensure that payrolls are adequately checked each month and variances are corrected in a timely manner

• Maintain control over all documentation and processes in line with Sarbanes-Oxley (SOX) requirements

• Work with internal and external auditors as needed to ensure the integrity of payroll information

• Develop and maintain good working relationships with the payroll vendor and internal departments

What will you bring:

• 5+ years experience processing high volume payrolls within a multinational environment; experience with organizations with

• 1000+ employees

• Experience processing other EMEA country payrolls (processing a Germany payroll is a plus)

• Awareness of statutory legislation and procedures relating to the EMEA payroll

• Ability to work on your own in a fast-paced environment to deliver results with a focus on accuracy and attention to detail

• Excellent English verbal and written communication skills

• Experience working under strict deadlines and ensuring compliance with company policies

• Interpersonal and teamwork skills

• Ability to translate business needs into pragmatic solutions and implement them

• Comfortable handling the ambiguity that occasionally arises in a global organization in a multi-country environment

• Solid Microsoft Excel and computer literacy skills

• Third-level qualification is a plus

What will you do:

• Work with globally distributed, cross-functional leaders, program managers, process analysts, and delivery stakeholders to understand business needs and desired outcomes

• Demonstrate good judgment in selecting methods and techniques to identify, document, and prioritize business objectives

• Facilitate working sessions with business owners and subject matter experts to elicit, capture, and prioritize business requirements

• Lead requirements definition and analysis, ensuring requirements are complete, concise, understandable, and traceable; organize into concise user stories with clear acceptance criteria

• Conduct walkthroughs to validate requirements; manage stakeholder expectations and requirements scope throughout a project

• Assist with identifying and documenting project risks, assumptions, and dependencies

• Partner with process analysts to assist with identifying new, or changes to existing processes, policies, or operational controls

• Assist change management consultants and process analysts with business readiness planning, preparation, and delivery

• Document findings and recommendations from POC initiatives, including success criteria, risks, and potential implementation roadmaps.

• Work with stakeholders to refine data management strategies based on insights gained through POC evaluations

What will you bring:

• 3+ years of experience within HR or payroll and process design

• 2+ years of experience in the business analysis domain and a passion for business process

• Experience using project and change management tools and methodologies

• Solid consulting and facilitation skills with the ability to influence

• Excellent technical and business communication skills, including building presentations

• Working knowledge of Google Suite, Smart Sheet, Excel, and process documentation software like Proficiency in agile software development methodology

• Business analyst or Six Sigma certification is a plus.