Sr Technical Developer Advocate - Automation jobs at Red Hat in United States, Durham

About the Job:

This is a client facing role in Mumbai. The job requires an Engineer to administer the RHEL set up for the large PSU. You are required to provide RCA and resolve L2 tickets for the customer issues & to provide solutions to customer problems and create SOPs for the day 2 day operations. The individual is required to support the Day2 operations of the customer. The job requires for the individual to work in Shifts.

What will you do:

• Manage the RHEL deployments

• Identification of critical updates, upgrades and validating such in the non-prod setup

• Provide RCA and resolution for priority 1 & other important tickets

• Health check for critical workload setups on RHEL

• Enable all relevant security controls in RHEL as per info-security policies

• Help in troubleshooting the production critical issues / Priority 1 tickets

• Creating Standard operating environment (SOE) Installation / configuration of RHEL as per requirement of different workloads, as per the SOE designed and best practices

• Day to day operations/maintenance activities related to RHEL deployments

• Creating short script for day to day operations

• Managing Users, quota & access on RHEL platform

• Applying patches through Satellite

• Provide Daily Report, other reports as required

• Create SOP

• Work along with Various Client Stakeholders from Customer location

• Work along with Red Hat Stakeholders including but not limited to Red Hat Support, Account Team, Consulting & Delivery team

What will you bring:

• 6+ years of Linux or UNIX system administration experience

• Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience

• RH certification is preferred.

• Good Troubleshooting skills for RHEL

• L2 Support and Administration Experience for RHEL clusters

• Has experience in working with Large customer setups

• Preferred work experience for Indian customers

• Experience in working at customer locations. This job is in Mumbai

• Has excellent Communication skills to drive technical conversations with the customer.

What you will do:

• Design and implement new features and bug fixes to provide authentication and authorization for Ansible Automation Platform

• Collaborate with various teams to identify the scope of work and use tools such as Jira to document requirements

• Create unit and integration tests to verify that developed software meets the requirements

• Participate in code reviews and provide feedback to juniors and peers on technical designs, merge requests, etc.

• Provide escalation level troubleshooting and timely resolution of system, network and infrastructure issues.

• Help mentor and learn from other engineers in a highly-collaborative team environment

• Participate in product release cycles, deploying code to integration, staging and production environments, integrating with CI/CD tooling

• Regularly participate in the team’s Agile scrum process, demos and check-ins with Product Management and other stakeholders to align on use-cases and plan new initiatives

What you will bring:

• Desire to lead from technical design through execution

• Significant experience with Python, Django and Django Rest Framework

• Experience with Python unit and integration testing with tools such as pytest

• Deep knowledge in one or more areas of identity and access management such as authentication, authorization, etc. ​​

• Comfortable working in a Linux-based environment

• Experience with SQL and relational databases such as PostgreSQL

• Experience with utilizing container management platforms and development environments like Kubernetes, OpenShift, Docker/Docker Compose, and Podman

• Experience working on large-scale projects utilizing version control with CI/CD systems like Jenkins and GitHub Actions

• Excellent written and oral communication skills, with the ability to drive discussions with both technical and non-technical audiences, and an ability to describe projects that you or the team is working on with confidence and depth of understanding.

• An aptitude for jumping in to help unblock, mentor and learn from others

• An agile mindset, with openness and flexibility to pivot towards the highest priority work items as needed

The following is considered a plus:

• Knowledge of industry standard security concepts and protocols like SAML, SCIM, OAuth, OIDC, and RBAC.

• Proficient with Envoy Proxy (including building filters, controlling envoy via API, and monitoring)

• Hands-on experience using Ansible for automating tasks such as configuration management, application deployment, cloud provisioning, etc.

• Working knowledge of message queuing technologies such as Redis.

• Contributor to one or more open-source projects

The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What You Will Do

• Design and implement new features and bug fixes to provide authentication and authorization for Ansible Automation Platform, typically at 50-70% capacity

• Create unit and integration tests to verify that developed software meets the requirements

• Collaborate with various teams to identify the scope of work and use tools such as Jira to document requirements

• Provide feedback to juniors and peers on technical designs, merge requests, etc.

• Help break down complex requirements into manageable technical tasks

• Identify and help remove impediments to team progress

• Foster collaboration and knowledge sharing within the team

• Help the team self-organize around the work to be done

• Provide status updates and communicate risks to Ansible leadership as needed

• Regularly participate in the team’s Agile scrum process, demos and check-ins with Product Management and other stakeholders to align on use-cases and plan new initiatives

What You Will Bring

• 7+ years of professional experience in Software Engineering

• Prior experience in a technical leadership role, with a desire to lead from technical design through execution

• Knowledge in one or more areas of identity and access management such as authentication, authorization, etc. ​​

• Experience developing enterprise applications using Python, Django and Django Rest Framework

• Understanding of container management platforms and development environments like Kubernetes, OpenShift, Docker/Docker Compose, and Podman

• Excellent written and oral communication skills, with the ability to drive discussions with both technical and non-technical audiences, and an ability to describe projects that you or the team is working on with confidence and depth of understanding.

• An aptitude for jumping in to help unblock team progress

• An agile mindset, with openness and flexibility to pivot towards the highest priority work items as needed

The following are considered a plus:

• Certified Scrum Developer (CSD) and/or Certified Scrum Master (CSM)

• Working knowledge of industry standard security concepts and protocols like SAML, SCIM, OAuth, OIDC, and RBAC.

• Familiarity with Envoy Proxy (including building filters, controlling envoy via API, and monitoring)

• Hands-on experience using Ansible for automating tasks such as configuration management, application deployment, cloud provisioning, etc.

• Understanding of message queuing technologies such as Redis.

• Contributor to one or more open-source projects

The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

About the Job

The job’s focus will be on expanding our enterprise Ansible offering through seamless integration with other configuration management and automation tooling. Through developing and maintaining the suite of projects Ansible offers as part of the Ansible Automation Platform’s content management arm, you will play a key role in helping us develop new features that allow our applications to be used in new ways, as well as helping to deliver these new tools for Ansible content creators and users. You will work closely with engineers across the Ansible organization to deliver features that can be used across our projects

What you will do

• Design, develop and test new backend features for Ansible Automation Platform

• Troubleshoot bugs and regressions, working closely with Quality Engineers to deliver working and feature-complete solutions

• Participate in product release cycles, deploying code to integration, staging and production environments, integrating with CI/CD tooling

• Perform software updates, peer code reviews, testing, and CVE analysis

• Help mentor and learn from other engineers in a highly-collaborative team environment, as well as participate in peer code reviews

• Regularly participate in the team’s Agile scrum process, demos and check-ins with Product Management and other stakeholders to align on use-cases and plan new initiatives

What you will bring

• Significant experience with Python, Django and Django Rest Framework

• Experience with Python unit and integration testing with tools such as pytest

• Experience with Linux

• Experience with SQL and relational databases such as PostgreSQL

• Experience with utilizing container management platforms and development environments like Kubernetes, OpenShift, Docker/Docker Compose, and Podman

• Experience with CI/CD systems like Jenkins and GitHub Actions

• Experience working on large-scale projects utilizing version control (we use Git and GitHub/GitLab), open-source experience is a plus

• Demonstrated ability to quickly and accurately troubleshoot system and performance issues

• Interest in participating in the software design and architecture process

• Good communications skills, and experience working directly with and presenting to stakeholders

• An aptitude for jumping in to help unblock, mentor and learn from others

• An agile mindset, with openness and flexibility to pivot towards the highest priority work items as needed

The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

The Red Hat Ansible Automation business unit is seeking a Sr Technical Developer Advocate - Automation. As a Sr Technical/Developer Advocate - Automation you will have significant responsibility in enabling Red Hat’s technical sellers, which includes developing and delivering technical content such as labs, presentations, demonstrations, videos, and conference keynotes that are viewed and used by thousands of solutions architects, consultants, and partner presales associates worldwide. You'll also help shape the direction of the Red Hat Ansible automation offerings by communicating requirements through customer relationships as well as in-depth product usage.

What you will do

• Become a subject matter expert on the technical features and functions of Ansible Automation Platform and be able to demonstrate them to a wide variety of audiences, personas and stakeholders.

• Create, deliver, and tailor content for both internal and external audiences.

• Create, deliver and maintain technical sales assets including (but not limited to) product labs, click-through demonstrations, short-form video demos, blogs, e-books, and more.

• Evangelize, promote, and syndicate created content (especially video) and engage on social media to reach additional audiences.

• Deliver presentations at key industry and Red Hat events to relevant audiences.

• Ensure Ansible Automation Platform content is easy and clear to communicate to a variety of customers at numerous levels.

• Work with internal stakeholders like product management, product marketing, engineering, sales, and the larger marketing groups to create content aligned with business needs.

• Communicate requirements and product improvement opportunities to relevant product stakeholders such as product management and engineering.

• Work with external customers, technology partners and community members to create compelling stories and case studies.

What you will bring:

• Comfort with programming and traditional software development processes applied to customer use cases. Knowledge around python, bash scripting are examples of must-haves.

• Represent the values of the Red Hat Ansible Technical Marketing team (be kind, be accountable, be open).

• Technical curiosity around how things work, and a desire and willingness to learn how developers and operations teams automate together.

• Understanding (or wanting to learn) what it takes to motivate and inspire technical audiences and an ability to convey the WHY just as much as the HOW to customers and sales stakeholders.

• Ability to create high-quality, compelling technical marketing content quickly and accurately (often from scratch) while also having the ability to also be a highly skilled “hacker” for building complex labs and demos.

• Understand when things need to be Good Enough - time is precious for juggling all of the tasks that you may not know about yet.

• Knowledge of GitHub, since many sources of content are stored as code for modularity.

• Knowledge of video editing software such as Techsmith Camtasia (or similar) a plus (or willing to learn).

• Knowledge of open source projects, development processes and methodologies is a plus.

• Knowledge of Ansible automation is a plus.

• Ability to travel up to 25% and role is in-office, in Durham, NC.

• The ideal candidate is a hacker with 5-7 years experience that is comfortable with the unknown, hungry for cool new use-cases, can stitch things together, and then be a creative, compelling and engaging storyteller in written and video form (and then promote the story to the masses).

The salary range for this position is $105,860.00 - $169,340.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

The Red Hat Ansible Automation business unit is seeking a Senior Technical Marketing Manager. As a Senior Technical Marketing Manager, you will have significant responsibility in enabling Red Hat’s technical sellers, which includes developing and delivering technical content such as labs, presentations, demonstrations, videos, and conference keynotes that are viewed and used by thousands of solutions architects, consultants, and partner presales associates worldwide. You'll also help shape the direction of the Red Hat Ansible automation offerings by communicating requirements through customer relationships as well as in-depth product usage.

What you will do

• Become a subject matter expert on the technical features and functions of Ansible Automation Platform and be able to demonstrate them to a wide variety of audiences, personas and stakeholders.

• Create, deliver, and tailor content for both internal and external audiences.

• Create, deliver and maintain technical sales assets including (but not limited to) product labs, click-through demonstrations, short-form video demos, blogs, e-books, and more.

• Evangelize, promote, and syndicate created content (especially video) and engage on social media to reach additional audiences.

• Deliver presentations at key industry and Red Hat events to relevant audiences.

• Ensure Ansible Automation Platform content is easy and clear to communicate to a variety of customers at numerous levels.

• Work with internal stakeholders like product management, product marketing, engineering, sales, and the larger marketing groups to create content aligned with business needs.

• Communicate requirements and product improvement opportunities to relevant product stakeholders such as product management and engineering.

• Work with external customers, technology partners and community members to create compelling stories and case studies.

What you will bring:

• Comfort with programming and traditional software development processes applied to customer use cases. Knowledge around python, bash scripting are examples of must-haves.

• Represent the values of the Red Hat Ansible Technical Marketing team (be kind, be accountable, be open).

• Technical curiosity around how things work, and a desire and willingness to learn how developers and operations teams automate together.

• Understanding (or wanting to learn) what it takes to motivate and inspire technical audiences and an ability to convey the WHY just as much as the HOW to customers and sales stakeholders.

• Ability to create high-quality, compelling technical marketing content quickly and accurately (often from scratch) while also having the ability to also be a highly skilled “hacker” for building complex labs and demos.

• Understand when things need to be Good Enough - time is precious for juggling all of the tasks that you may not know about yet.

• Knowledge of GitHub, since many sources of content are stored as code for modularity.

• Knowledge of video editing software such as Techsmith Camtasia (or similar) a plus (or willing to learn).

• Knowledge of open source projects, development processes and methodologies is a plus.

• Knowledge of Ansible automation is a plus.

• Ability to travel up to 25% and role is in-office, in Durham, NC.

• The ideal candidate is a hacker with 5-7 years experience that is comfortable with the unknown, hungry for cool new use-cases, can stitch things together, and then be a creative, compelling and engaging storyteller in written and video form (and then promote the story to the masses).

The salary range for this position is $105,860.00 - $169,340.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

The Red Hat Ansible Automation business unit is seeking a Technical Marketing Manger. As a Technical Marketing Manager, you will have significant responsibility in enabling Red Hat’s technical sellers, which includes developing and delivering technical content such as labs, presentations, demonstrations, videos, and conference keynotes that are viewed and used by thousands of solutions architects, consultants, and partner presales associates worldwide. You'll also help shape the direction of the Red Hat Ansible automation offerings by communicating requirements through customer relationships as well as in-depth product usage.

What you will do:

• Become a subject matter expert on the technical features and functions of Ansible Automation Platform and be able to demonstrate them to a wide variety of audiences, personas and stakeholders.

• Create, deliver, and tailor content for both internal and external audiences.

• Create, deliver and maintain technical sales assets including (but not limited to) product labs, click-through demonstrations, short-form video demos, blogs, e-books, and more.

• Evangelize, promote, and syndicate created content (especially video) and engage on social media to reach additional audiences.

• Deliver presentations at key industry and Red Hat events to relevant audiences.

• Ensure Ansible Automation Platform content is easy and clear to communicate to a variety of customers at numerous levels.

• Work with internal stakeholders like product management, product marketing, engineering, sales, and the larger marketing groups to create content aligned with business needs.

• Communicate requirements and product improvement opportunities to relevant product stakeholders such as product management and engineering.

• Work with external customers, technology partners and community members to create compelling stories and case studies.

What you will bring:

• Represent the values of the Red Hat Ansible Technical Marketing team (be kind, be accountable, be open).

• Understanding (or wanting to learn) what it takes to motivate and inspire technical audiences and an ability to convey the WHY just as much as the HOW to customers and sales stakeholders.

• Ability to create high-quality, compelling technical marketing content quickly and accurately (often from scratch) while also having the ability to also be a highly skilled “hacker” for building complex labs and demos.

• Charismatic with excellent presentation skills and the ability to energize and excite technical audiences while demonstrating expertise in our offerings.

• Intuitive and motivated self-starter that wants to learn and work on an existing high-powered experienced team.

• Know when things need to be Good Enough - time is precious for juggling all of the tasks that you may not know about yet.

• Knowledge of GitHub, since many sources of content are stored as code for modularity.

• Knowledge of video editing software such as Techsmith Camtasia (or similar) a plus (or willing to learn).

• Knowledge of open source projects, development processes and methodologies is a plus.

• Knowledge of Ansible automation is a plus.

• A hacker that is comfortable with the unknown, find cool new use-cases, stitch things together, and then be a compelling and engaging storyteller in written and video form (and then promotes the story to the masses).

• Ability to travel up to 25%.

The salary range for this position is $84,400.00 - $134,970.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave