Technical Account Manager - Ansible Automation Platform jobs at Red Hat in United States, Austin

About The Job:

• The Red Hat Telco Center of Excellence (CoE) team is looking for a Technical Sales Specialist to join our team. In this role, you will be responsible for Red Hat Ansible Automation Platform technical sales supporting the Account Executive and the extended sales team in our current US based large Telco accounts. The candidate will need to have the ability to understand customer needs and challenges and link them to a set of Red Hat Ansible Automation offerings. This is a senior level sales position.

What You Will Do:

• Your tasks will include identifying and creating sales opportunities for existing customer accounts through well-planned demand generation efforts such as Sales Plays, Hackathons, Workshops and specific Marketing events. Approximately 50% travel is required for this position.

• Work with the Telco sales teams to plan the overall automation and multi-cloud strategy within a defined set of accounts.

• Gain the trust of senior IT and business executives within key accounts and create long-term partnerships.

• Ability to lead a consultative sales cycle, based on solution selling, which includes the whole of Red Hat's portfolio rather than specific offerings

• Identify net new AAP opportunities within your Telco accounts while supporting the sales teams identified AAP opportunities when required.

• The ability to take ownership of an opportunity and drive it to a technical win is the primary responsibility of the Telco CoE AAP SSP.

What You will Bring:

• 7+ years of experience in sales or technical sales, with 3+ years focused on automation technologies like Red Hat Ansible Automation Platform.

• Proven track record of exceeding sales targets and driving significant revenue growth

• Ability to identify, manage, and progress qualified automation opportunities to closure.

• Deep understanding of the telecommunications industry and its unique challenges.

• Excellent communication, presentation, and interpersonal skills.

• Ability to build and maintain strong relationships with C-level executives and key stakeholders.

• Strong technical acumen with the ability to articulate complex technical concepts to both technical and non-technical audiences.

• Willingness to travel domestically up to 50%.

• Bachelor's degree in a technical or business-related field required; Master's degree is a plus.

• Proven ability to work with and achieve success for customers within global

The salary range for this position is $291,510.00 - $481,100.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do

• Act as a thought leader and trusted advisor in Edge computing, demonstrating expertise in Red Hat’s portfolio and how it supports the Automotive Edge market.

• Shape and drive Edge strategy by defining repeatable, scalable architectures that accelerate customer adoption of Red Hat’s Edge solutions on software-defined vehicles

• Lead customer engagements by translating the capabilities of Red Hat solutions into value-driven Edge initiatives.

• Promote customer-centricity and ensure focus on creating great customer experiences to achieve competitive advantage

• Evangelize Red Hat’s vision for Automotive Edge across our ecosystem of SoC, Tier-1, ISV and GSI partners

• Collaborate with internal teams and automotive stakeholders to drive innovation and support the evolution of Edge technologies.

• You must have solid leadership, technical, and executive engagement skills to guide alignment across a wide range of Red Hat’s and ecosystem stakeholders while representing Red Hat's global business in support of Red Hat’s sales, partner, and customer business needs.

• Advocate for ecosystem needs internally, ensuring Red Hat’s product and service offerings are aligned with key automotive requirements.

• Act as a senior representative at automotive events and executive briefings, building Red Hat’s brand presence and credibility within the automotive sector.

What you will bring

• 8+ years of experience in solutions architecture, technical partnerships, or product management within the technology industry.

• Deep understanding of the automotive technology ecosystem, including Edge computing, hybrid cloud, and potential open-source solutions.

• Strong ability to create and communicate technical strategies, develop scalable architectures, and provide technical leadership across multiple teams.

• Strong ability to work cross-functionally and influence senior leadership across product, engineering, and sales teams.

• Ability to think strategically about business, product, and technical challenges

• Architectural skills - ability to build large-scale industrial automation technology architectural designs and organize it in a milestone driven implementation plan.

• Experienced in developing repeatable solutions

• Ability to build relationships and communicate effectively with technical and functional business areas becoming the “trusted advisor”

• Extensive technical architectural background in one or more of Red Hat's portfolio technologies (or a competitor’s solutions), with the ability to quickly ramp capabilities on new technology.

• Experience leading high-impact customer engagements, driving digital transformation initiatives, and influencing C-level stakeholders.

• Excellent presentation, communication, and writing skills in English; additional language proficiency is a plus.

• Bachelor's degree in engineering, or a related field required

About The Job

This position requires daily on-site work in the San Antonio area and an

What You Will Do

• Guide customers in building scalable, optimally managed solutions and adaptable to technological improvements using Red Hat technologies

• Continuously learn, grow, and adapt to new skills and technologies

• Travel to client locations Monday-Thursday

After joining Red Hat, You will undergo an intensive customized training program on Red Hat technologies and services solutions. Here's how your skill set will evolve and what you'll learn during your first year in the role:

• Understanding of how to build production-ready technical solutions integrated with existing enterprise systems

• Learn technologies and consulting skills to enhance your abilities through enablements designed and taught by Red Hat experts and Red Hat certification

• Gain exposure and collaboration within Red Hat Services & the larger organization through everyday networking and community events

• Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies

• Continue expanding your knowledge and network, both internal and external, through enablement, communities, customers, and meet-ups

Within 12 months, begin to demonstrate technical leadership by accomplishing the following:

• Successfully implementing complex, large-scale solutions in customer environments

• Active engagement and knowledge sharing with our internal and external communities of practice on lessons learned, best practices, and how-tos

Active TS/SCI clearance with Polygraph

• Experience with delivering an implementation based on an architectural design

• Demonstrated ability to lead a technical project, including collaborating on project timelines and maintaining project and technical documentation

• Ability to identify stakeholder needs and set expectations regarding project timelines and scope of work

• Experience working collaboratively across diverse teams and stakeholders

• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative

• Experience utilizing Red Hat Satellite to deploy and manage Red Hat Enterprise Linux systems

• Experience with Identity Management technologies, including Red Hat Identity Manager, Microsoft Active Directory, and other identity providers

• Experience with PIV or Smart Card authentication

• Experience with Red Hat Ansible Automation and automation platforms like Chef and Puppet

• Broad and deep technical experience with virtualization and cloud technologies like OpenStack, Red Hat Virtualization, VMWare vSphere, Microsoft Hyper-V, Amazon Web Services, and Microsoft Azure

• Experience across one or more vertical industry areas

• Outstanding written and verbal communication and presentation skills

• Associate or Bachelor's degree or higher in computer science or a technical discipline

Must be able to work in-person on customer sites daily

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What You Will Do

• Control project requirements, scope, and change management issues

• Determine, monitor, and review all project economics to include costs, operational budgets, staffing requirements, resources, and risk

• Ensure adherence to legally binding requirements

• Facilitate development of recommended project control solutions to be used for planning, scheduling, and tracking projects through integration of various project management tools

• Manage project forecast projections to both client and internally within Red Hat

• Work with management on project proposals, bids, contracts, estimates, and schedules and contribute to project estimation process

• Plan, schedule, monitor, and report on activities related to the project, including subcontractor monitoring

• Establish appropriate metrics for measuring key project criteria

• Develop project control and reporting procedures and manage changes in operational plan

• Undertake status review meetings among project team members and clients

• Integrate and use specific industry PM and technical delivery methodologies (e.g. PM methodologies based on Agile, Red Hat Services Project Management Methodology, Systems/Software Development, Product Development)

• Assist in the training of the project team on application of appropriate procedures and motivate team members to accomplish project goals, meet established schedules and resolve technical and operational issues

• Maintain awareness on emerging technologies and Project Management techniques

• Travel to work alongside regional accounts and service provider partners in person

What You Will Bring

• 3-5 years of relevant program and project management experience; preferably managing large, complex enterprise IT projects

• Experience using various project management and agile tools, frameworks, and methodologies

• Track record of successfully managing projects from inception to closure

• Experience with establishing and contributing to process improvements

• Experience in dealing with projects and multicultural and multidisciplinary teams

• Ability to work effectively across a widely diverse management team, as well as a broad spectrum of internal and external partners

• Exceptional written and verbal communication skills, inclusive of the ability to communicate and integrate with executive level customer personas

• Solid organizational skills and attention to detail; ability to handle multiple priorities in a fast-paced environment

• Healthy balance of business and technical background

• Ability to articulate the Project Management value proposition and be an evangelist for the Red Hat Services PM methodology and techniques

• Bachelor's degree in a related field or equivalent experience

• Scrum master, lean, product management, and project management certifications and computer science training are a plus

• Experience with and knowledge of open source software technologies preferred

• Ability to travel frequently to work alongside customers and visit customer sites - up to 75% annually

The salary range for this position is $105,860.00 - $169,340.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

About the job:

The program manager will be responsible for executing the tooling strategy and management system for the Red Hat Tech Sales Practices team. This role will align very closely to the regional and global Red Hat tech sales functions, as well as APM and Operations team. You will be responsible for leading the adoption management system: Defining metrics, target methodology, and reporting process. This includes developing reports and analyzing data sets to provide guidance to our APM and Operations team. You will be responsible for leading the strategy definition and facilitating execution around tooling to make the Tech Sales team more productive, with a focus on Red Hat Sales Cloud.. This includes preparing briefings to senior leadership, aligning stakeholders, facilitating decision-making, tracking and reporting progress, and identifying and mitigating risks. Being highly organized is a must as you will be managing multiple initiatives at a time. You’ll need to have clear written and verbal communication and documented planning skills to succeed in this role.

This position has a direct reporting structure to the Global Sr Director, Tech Sales Practices.

What you will do:

• Execute the Productivity and Tooling strategy to ensure SA&A associates and leaders are able to efficiently execute their role.

• Use of Red Hat Sales Cloud, analytics tools and AI to solve tech sales challenges.

• Ensure the defined management system and metrics are consistently executed across all regions, focusing on product adoption

• Provide data analytics and insights to leadership

• Identify and execute task automation to make the tech sales more efficient

SUCCESS MEASURES AND KPIs

• Increased product consumption and adoption maturity

• Account Revenue Growth

What you will bring:

• Analytical and process-oriented mindset; ability to mine data to make data-driven decisions

• Experience with account management tooling, eg Red Hat Sales Cloud

• Experience with reporting and analytics tooling, eg, Snowflake, Tableau, Smartsheet

• Experience and tenacity to drive transformational change through a large, worldwide organization

• Demonstrated ability to work in a distributed, multicultural organization in a global and geo matrix.

• Very organized with strong project management skills; ability to implement structure (processes, frameworks) into daily functions

• Comfortable managing and solving complex business problems with no clear solution

• Strong communication skills, both oral and written and presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment.

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

About The Job

You will forge relationships with your partners, develop a deep technical understanding of their Red Hat implementation, share technical best practices, and act as point of contact for any major incidents, managing the partner’s expectations and communications through resolution of such incidents. You will tailor support for each partner, work closely with the extended virtual account team and advocate on their behalf. At the same time, you'll work closely with our engineering, R&D, product management, and technical support teams to debug, test, and resolve issues. As a PTAM, you will be supported in your career with continuous learning offerings, certification support, and challenging growth opportunities.

What You Will Do

• Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Support technology partners implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Establish and maintain parity with Red Hat cloud technologies strategy

• Engage product engineering teams to help develop solution patterns, based on partner engagements, as well as personal experience, that drive platform adoption

• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to partner use cases

• Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies

• Provide advice and guidance to partners about current and future Red Hat products

• Identify training opportunities and work with our learning and enablement teams to provide targeted training to partner support personnel

• Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams

• Complete analysis and present periodic reviews of operational performance to leadership

• Manage partner support cases and maintain clear and concise case documentation

• Create partner engagement plans and keep documentation relevant to a partner's solution updated

• Manage and grow partner relationships by delivering attentive, relationship-based support

• Build a sense of trust with partners and serve as their advocate within Red Hat

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas

• Travel, as necessary, to visit partners and attend events

What You Will Bring

• Hands-on experience with operating Kubernetes or Kubernetes-based platforms like Red Hat OpenShift Container Platform.

• Expertise with containers and container management

• 3+ years of Linux or UNIX system administration experience

• Experience with cloud or server virtualization

• Experience with Linux, preferably Red Hat Enterprise Linux (RHEL) or a derivative

• Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with an eye for detail

• Direct experience with a variety of technology partners

• Experience with training and presentation delivery

The following are considered a plus

• Experience in a support, operations, development, engineering, or quality assurance organization

• Red Hat Certified Engineer (RHCE) or equivalent experience

• Red Hat Certified Specialist in OpenShift Administration or equivalent experience

• Experience with Amazon Web Services, Azure, Google Cloud is a plus

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Experience working in DevOps environments

• Prior experience in a technical leadership or mentorship role

• Technical knowledge of the Linux kernel and Linux file system

• Expertise with enterprise cloud solutions such as Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), and Software-as-a-Service (SaaS)

• Expertise with cloud management (Red Hat CloudForms, Cloud Formation, Terraform, etc) and IT Automation (Red Hat Ansible)

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience containerizing applications for deployment in cloud environments

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN

• Knowledge of OpenShift Container Storage and OpenShift Data Foundation

• Experience in software-defined storage technologies like, Ceph, Gluster, or other enterprise storage platforms

• Experience in storage configuration, deployment, administration

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What You Will Do

• Support enterprise customers implementing Red Hat Ansible Automated Platform solutions

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams

• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation

• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments

• Specialize in Ansible Automation Platform, providing expertise on its implementation and use

• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams

• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage

• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.

• Provide strategic advice and guidance on current and future Red Hat products and solutions

• Manage customer cases, maintaining clear and concise documentation

• Collaborate with engineering, R&D, product management, and technical support teams

• Create and maintain technical documentation for issue resolution and knowledge sharing

• Manage and grow customer relationships through attentive, relationship-based support

• Visit customer sites as needed and ensure exceptional service experience

What You Will Bring

• Experience in a technical support, software development or engineering, or quality assurance organization

• Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles

• Experience with configuration management, application deployment, and infrastructure orchestration technologies

• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills

• Ability to convey complex information to customers clearly and concisely

• Ability to manage multiple issues and projects

• Bachelor's degree in a technology-related discipline is preferred

• Residence within the U.S. Central or Eastern Time Zone

• Software engineering background; experience with RPM-based Linux technologies

• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative is preferred

• Experience working in DevOps environments preferred

• Experience with container technologies such as Docker, Podman, and Kubernetes preferred

• Experience deploying applications in cloud environments and developing containerized applications a plus

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred

• Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave