Partner Account Manager - Cloud Service Providers jobs at Red Hat in Saudi Arabia, Al Kharj

What you will do:

• Winning the confidence of our prospective customers through the successful delivery of discovery, analysis, and design workshops that shape and influence the customer’s use cases and architecture design decisions to align with the Red Hat solution.

• Designing and scoping delivery projects as well as leading consulting teams through successful customer pilot and production deployments.

• The design, creation, and delivery of content that enables the broader Red Hat organization to sell (pre-sales), service (consulting), and support (product support) our Telco solutions at scale.

• Work closely with product business units, product engineering, consulting, support, and sales to ensure a world-class customer experience with Red Hat’s products.

• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk.

• Demonstrate thought leadership in the Telco community by producing world-class white papers, webinars, etc., and speaking at industry-leading conferences.

What will you bring:

• Broad and deep technical experience with container, virtualization and cloud technologies e.g., OpenShift, OpenStack, software defined storage, automation, etc.

• Previous experience with Telco Environment, and advanced networking concepts

• Proven record of working in a strategic advisory capacity to senior telco IT and business executives

• Knowledge of one or more communications service provider markets

• Excellent written and verbal communication skills in English and Arabic

• Solutions sales mentality in an environment with multiple offerings and services

• Willingness to travel weekly to customer locations throughout Arabia Saudi

What you will do:

• Become the technical leader at assigned customer accounts, building strong relationships to understand their goals, challenges, and desired outcomes while serving as a trusted advisor to their technical teams. Demonstrate a clear understanding of the customer’s business and how Red Hat’s solutions impact their success.

• Act as the technical advisor to the Sales team, providing strategic input on all technical aspects of the sales process.

• Assist in developing proposals and responding to RFPs with technical expertise and solution recommendations.

• Design and present technical solutions that address customer challenges and align with business objectives.

• Lead technical sales conversations, articulating how Red Hat’s portfolio meets both technical and organizational needs.

• Demonstrate the business impact of Red Hat technologies through technical demonstrations, discussions, and proofs of concept.

• Own the technical win for each opportunity by coordinating the right people, resources, and messaging to achieve customer acceptance.

• Provide ongoing technical guidance and support, resolving issues and driving adoption.

• Conduct regular check-ins with customers to assess satisfaction, identify opportunities for expansion and upsell, and address any gaps.

• Act as a voice of the customer within Red Hat, providing actionable feedback on products, features, and services.

:

• Strong technical background with hands-on experience in solution architecture, consultative selling, and managing the full sales lifecycle (pre- and post-sales) with customers and government organizations in Saudi Arabia.

• Experienced in Red Hat’s product portfolio, with expertise in key technology domains such as hybrid cloud, automation, virtualization, containerization, DevOps, and platform engineering.

• Exceptional communication and executive presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences, including executive-level stakeholders.

• Proven experience in customer success, technical account planning, or related roles focused on delivering exceptional customer experiences.

• Demonstrated ability to collaborate across functions and build strong internal and external relationships.

• Strong discovery, problem-solving, and analytical skills to uncover customer requirements and architect the right solutions.

• Ability to adapt and thrive in a fast-paced, dynamic environment, leveraging Red Hat’s open culture to meet business goals.

• Excellent project management and prioritization skills across multiple customer accounts.

• Strong business acumen with an understanding of how technical engagements impact business outcomes.

• Willingness to travel as needed to support customer and business requirements.

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

What you will do:

• Winning the confidence of our prospective customers through the successful delivery of discovery, analysis, and design workshops that shape and influence the customer’s use cases and architecture design decisions to align with the Red Hat solution.

• Designing and scoping delivery projects as well as leading consulting teams through successful customer pilot and production deployments.

• The design, creation, and delivery of content that enables the broader Red Hat organization to sell (pre-sales), service (consulting), and support (product support) our Telco solutions at scale.

• Work closely with product business units, product engineering, consulting, support, and sales to ensure a world-class customer experience with Red Hat’s products.

• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk.

• Demonstrate thought leadership in the Telco community by producing world-class white papers, webinars, etc., and speaking at industry-leading conferences.

What will you bring:

• Broad and deep technical experience with container, virtualization and cloud technologies e.g., OpenShift, OpenStack, software defined storage, automation, etc.

• Previous experience with Telco Environment, and advanced networking concepts

• Proven record of working in a strategic advisory capacity to senior telco IT and business executives

• Knowledge of one or more communications service provider markets

• Excellent written and verbal communication skills in English and Arabic

• Solutions sales mentality in an environment with multiple offerings and services

• Willingness to travel weekly to customer locations throughout Arabia Saudi

• Saudi nationality

This position is open to Saudi nationals only.

What You Will Do:

• Regularly engage with clients to understand their evolving needs and provide solutions that align with their business objectives.

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and issues in a timely and professional manner.

• Prepare and deliver persuasive sales presentations, product demonstrations, and proposals to potential clients.

• Handle price negotiations and contract discussions to close deals while maintaining profitability for the company.

• Collaborate with internal teams, such as marketing, customer support, and product development, to ensure client needs are met effectively.

• Maintain accurate and up-to-date sales records, activity reports, and client information using CRM software.

• Provide regular sales forecasts and performance updates to sales management, helping to assess progress and make informed decisions.

What You Will Bring:

• Proven experience as an Account Executive or in a similar sales role selling SW solutions; understanding the opportunities that exist within this market segment

• Strong track record of achieving and exceeding sales targets in selling complex solutions to large organizations and multiple decision makers

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients, and internal engineering, commercial, and executive levels

• Solid understanding of market dynamics, including customer needs, processes, offerings, and competition

• Exceptional presentation and negotiation abilities

• Strong business acumen and understanding of sales processes

• Familiarity with CRM software and other sales-related tools

Nice to Have:

• Experience with and an existing network in the infrastructure market of the information technology (IT) including technologies like operating systems, middleware, virtualization, cloud, and system management

What you will do:

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.

• Provide advice and guidance to customers about their current and future Red Hat products;

• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams

• Complete analysis and present periodic reviews of operational performance to customer leadership

• Manage customer use cases and maintain clear and concise case documentation

• Create customer engagement plans and keep the documentation on the customer's environment updated

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas

• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

• Travel, as necessary, to visit customers and attend events within the region

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Establish and maintain parity with Red Hat cloud technologies strategy

• Engage with Red Hat’s product engineering teams to help develop solution patterns, based on customer engagements, as well as personal experience, that drive platform adoption

• Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases

What you will bring:

• 5 years experience in a support, development, engineering, or quality assurance organisation

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with an eye for detail

• Direct experience with a variety of hardware vendors

The following are considered a plus:

• Experience in system management, cloud or server virtualization

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Red Hat Certified Engineer (RHCE)

• Prior experience in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat)

What you will do

• Serve as a subject matter expert at the customer site, addressing technical, development, or strategic IT requirements

• Understand industry practices and Red Hat's policies, procedures, and values

• Demonstrate good judgment in selecting best methods to obtain solutions

• Implement and integrate Red Hat's open and hybrid cloud solutions including Red Hat OpenShift and other Red Hat's offerings

• Collaborate with project and customer team members to meet timelines and goals

• Contribute to project documentation and diagrams and support cases management

• Mentor and share your knowledge with customers and the team

• Define and promote the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market

• Implement solutions using cloud technologies, design principles, integration points, and automation methods

What you will bring

• Advanced experience of Red Hat Enterprise Linux (RHEL)

• Advanced hands on experience and knowledge of Red Hat OpenShift Platform or underlying components like Kubernetes and Docker

• Experience implementing system infrastructure and cloud solutions, including data storage, networking, monitoring, and security

• Ability to communicate value, progress, and metrics of key projects to required stakeholders in both technical and business audiences

• Ability to study on your own, learn quickly, and put new ideas into practice

• Good communication skills, verbal and written, in English and Arabic

• Availability to work onsite on customer sites up to 100% of time

Job Summary:

You will help your customers invest in an infrastructure that will give them maximum flexibility and allow them to make their IT and telecommunications infrastructure services faster and more reliable. You will engage, meet, and demonstrate to the telco accounts that Red Hat solutions match their needs and expectations.

What You Will Do:

• Evangelize the value of Red Hat Solutions. Work with the Global Account Manager and collaborate with the extended team to focus on the best manner to address your customer needs

• Define, document, present, and demonstrate how the Red Hat product portfolio can enable next-generation IT and network architectures for telecommunications providers, both in the NFV and in the OSS/BSS space.

• Work with the ecosystem to position Red Hat as a key strategic vendor for telecommunications and NFV infrastructures, e.g. ISVS, NEPs, telecommunications, cloud providers, integrators, and hardware vendors

• Deliver expert-level presentations and demonstrations for Red Hat products and solutions in the context of Telco IT operations teams and networks

• Lead the technical responses to RFx processes

• Design value-driven architectures and present their application and return on investment (ROI)

• Contribute to growing and developing the businessof the account in all aspects of the relationship, including on the telco network and the IT side, as well as developing the business partnership in place

• Demonstrate and act as a role model of great leadership skills in an open organization, fostering a culture of success and inclusiveness

• Position Red Hat at all levels within the customer, including C-level executives

• Actively contribute to account plans and strategy sessions. Develop technical account plans.

• Maintain and develop new relationships within the assigned account

• Exhibit a high level of initiative with the ability to work independently, while maintaining the team role and being an exceptional team player

• Knowledge-sharing, and sharing of lessons learned where applicable

What You Will Bring:

• Extensive Telco industry knowledge and market insights, with a good understanding of current, new, and future technologies and business directions

• Solid technical skills in IT technologies used in telcos, such as Virtualization, Cloud, Container Platforms, and Microservices

• Understanding of the existing and new technologies used by the telecommunications industries is required; such as 5G, RAN, IoT, SDN, NFV, OSS/BSS

• Excellent presentation skills to both business and technical audiences

• Ability to learn new concepts and new technology quickly

• Reliable, committed, and organized, with the ability to handle change easily

• Ability to demonstrate creativity and innovative thinking

• Motivated and result-oriented with the ability to perform within a fast-paced environment

• Fluent Arabic and English speaking and written communication skills