Emea Managed Openshift Sales Specialist - Cloud Services M/f/d jobs at Red Hat in Portugal, Miragaia E Marteleira

What you will do:

• Win the confidence of our customers through the successful delivery of discovery, analysis and design workshops that shape and influence the customer’s architecture design decisions to align with the Red Hat solution.

• Lead consulting teams through successful customer pilot and production deployments, workload onboarding and ongoing lifecycle management

• Work closely with product business units, product engineering, consulting, support, and sales to ensure a world-class customer experience with Red Hat’s products.

• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk.

What you will bring:

• Prior experience working in a consulting and architecture roles

• Good customer-facing skills; ability to present to customers and lead customer interactions

• Excellent knowledge of modern telco networks and protocols and their implementation in software based solutions at the architecture and hands-on delivery levels

• Experience designing and delivering cloud and automation technology for telco network platforms via distributed cross-functional teams and with telco-wide deployments

• Knowledge of Red Hat’s infrastructure solutions like Red Hat OpenShift Container Platform, Red Hat OpenStack Platform, Red Hat Enterprise Linux (RHEL)

• Excellent written and verbal language skills in French and English

• Willingness to travel across the region

• Red Hat Certifications are considered a plus

What you will do

• Collaborate with peers and upstream open source communities on the design and development of features, enhancements, and bug fixes related to cluster ingress and DNS.

• Develop and maintain controllers and operators in Go to manage networking solutions within Red Hat OpenShift.

• Engage with our support team to help them resolve complex customer networking issues.

• Work with our documentation team to improve documentation related to OpenShift's ingress and DNS capabilities.

• Interact with globally distributed open source project teams and communities inside and outside of Red Hat.

• Debug and troubleshoot complex networking issues using Linux-based tools and methodologies.

What you will bring

• Experience in software development, preferably in systems, networking, or cloud platform domains.

• Proficiency in programming with Go, with experience implementing controllers and/or operators on Kubernetes.

• Experience working with cloud technologies like Red Hat OpenShift, Kubernetes, Docker, and/or other cloud platforms.

• Knowledge of networking fundamentals and protocols such as TCP, TLS, HTTP, and DNS.

• Familiarity with networking tools and components like HAProxy, Envoy Proxy, CoreDNS, and ExternalDNS.

• Ability to proactively identify, address, and resolve issues with minimal supervision.

• Excellent written and verbal English communication skills.

• Passion for open source software and a constructive, collaborative mindset for sharing ideas openly.

The following are considered a plus

• Experience contributing to an open source project or community.

• Familiarity with the Gateway API specification or its implementations.

• Experience with debugging complex network issues in containerized environments.

Primary Job Responsibilities:

• Design a program of need to know commands and understanding of Linux.

• Create and deliver external content like labs, blogs, how-to videos, tech tips, demos, papers, articles, etc.

• Create and deliver concept and technical presentations to Red Hat audiences

• Have an idea about how we can better show up with our product? Programatize that and do it!

Required skills:

• Technical background, with expertise in Linux

• Experience writing software on Linux (Python, node.js, php, or other language runtime)

• Desire to create high-quality, interesting, compelling technical content

• Success in a collaborative, technical environment.

• Excellent communication skills, both written and verbal

The following are considered a plus:

• Virtualization, Linux administration, using cloud based instances

The position i open as remote/hybrid/onsite for our entities in Poland, Spain, Italy, Portugal, Czechia.

What will you do:

• Diagnose problems, troubleshoot the issues, and develop solutions to technical issues

• Provide customers with a unique experience and amaze them with the quality of Red Hat support

• Engage and collaborate with in-house engineers and developers around the world to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge management system by writing and publishing blog posts, whitepapers, and knowledge-base articles that deliver technical knowledge to our customers and the community

• Collaborate with your colleagues on various topics; be a respected member of the global team

• Constantly work on your skills and keep up with the latest technology trends

• Contribute to the open-source community and to product code, if you wish to

What will you bring:

• Knowledge of SSO technologies including SAML, Kerberos, OAuth, and OpenID Connect

• Experience with application server solutions like JBoss, Wildfly, or any other application WebServer

• Knowledge of LDAP servers like Active Directory, Red Hat Directory Server, or any LDAP server

• Experience with public key infrastructure (PKI)

• Familiarity with Java development, JDK utility key tool or OpenSSL, and Java security technologies

• Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift is a plus

• Excellent troubleshooting skills; passion for problem-solving and investigation

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

• Ability and willingness to learn new open-source middleware technologies

• Clear and effective English communication skills and ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates

• Experience in Customer Support or in consulting

The following are considered a plus:

• Experience with identity and access management solutions like Keycloak or any certified OpenID connect providers

• Experience with the JEE platform orQuarkus Frameworkand application server technologies like Web Services, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Java Message Service (JMS), JEE Security, etc.

What you will do

• Work closely with content strategists, DPMs, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for desired audiences within scheduled timelines.

• Actively participate in meetings to stay on top of developments and to advocate for the user

• Respond to customer feedback to address content gaps and promote continuous improvement of the documentation experience

• Collaborate across various writing teams to help improve processes for content creation, delivery, and maintenance

• Provide feedback and mentor other technical writers to improve the quality and consistency of our content

• Keep up to date on changes to our toolchain, versioning systems, offerings, customer use cases, support issues, and business strategy

• Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)

What you will bring

• Ability to independently conduct research and collaborate with technical and subject matter experts to produce and improve documentation

• Ability to understand and explain complex technical concepts concisely

• Proficiency in modular authoring and version control systems

• Experience with software and documentation development life cycles

• Experience writing documentation to meet accessibility and usability requirements

• Experience using a writing style guide

• Familiarity with structured, topic-based authoring and information architecture

• Knowledge of AI, ML, and MLOps concepts and technologies

The following are considered a plus:

• Knowledge of open source philosophies and Red Hat products

• Hands-on experience with Linux

• Hands-on experience with GitHub

• Experience with Search Engine Optimization (SEO) in the context of product documentation

• Experience in leading cross-team initiatives and mentoring writers

• Familiarity with agile software development

• Experience with DITA

We expect you to only meet some of these requirements to join our team. Instead, we prefer to build around your strengths and provide opportunities for you to grow your skills.

You can find more information about the technology here:

• Automotive SIG (https://sigs.centos.org/automotive/)

• CentOS Automotive SIG Announces New AutoSD Distro

What you will do

• Collaborate with a team to safety certify the platform for Red Hat’s first ever offering of Linux in cars

• Create and adapt Red Hat’s innovative functional safety life cycle

• Conduct assessments of software products

• Collaborate with internal and external assessors to ensure achievement of functional safety

• Conduct reviews to monitor the execution of the processes required for functional safety

• Perform safety impact assessments of software updates, bugs, and key performance indicator changes

• Coach and mentor others to increase functional safety competency

• Support the engineering teams for the functional safety life cycle activities

• Bring your experience with automotive functional safety to discussions about software development and release processes

What you will bring

• Previous experience conducting or assessing against international safety-related standards, e.g. ISO26262 (preferred) certification or other (IEC 61508, DO-178C)

• Previous experience conducting or assessing against international quality-standards for the automotive sector, e.g. IATF 16949, ISO / IEC 33000, CMMI, Automotive SPICE

• Experience with agile software development process, focused on short development cycles with demonstrable progress, and continuous planning with a team of peers

• Solid written and verbal communication skills in English

• Familiarity with Linux and modern operating systems concepts

The following are considered a plus:

• Involvement in open source communities and understanding of how open source and free software communities work

• Experience working as an RPM package maintainer

• Experience with continuous integration and delivery (CI/CD)

• Certified competence in functional safety

• Certified competence in Quality Management

• 5+ years of experience conducting assessments of software against ISO 26262

What you will do:

• Win the confidence of our customers through the successful delivery of discovery, analysis and design workshops that shape and influence the customer’s architecture design decisions to align with the Red Hat solution.

• Lead consulting teams through successful customer pilot and production deployments, workload onboarding and ongoing lifecycle management

• Work closely with product business units, product engineering, consulting, support, and sales to ensure a world-class customer experience with Red Hat’s products.

• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk.

What you will bring:

• Prior experience working in a consulting and architecture roles

• Good customer-facing skills; ability to present to customers and lead customer interactions

• Excellent knowledge of modern telco networks and protocols and their implementation in software based solutions at the architecture and hands-on delivery levels

• Experience designing and delivering cloud and automation technology for telco network platforms via distributed cross-functional teams and with telco-wide deployments

• Knowledge of Red Hat’s infrastructure solutions like Red Hat OpenShift Container Platform, Red Hat OpenStack Platform, Red Hat Enterprise Linux (RHEL)

• Excellent written and verbal language skills in Italian and English

• Willingness to travel across the region

• Red Hat Certifications are considered a plus