Senior Specialist Solutions Architect - jobs at Red Hat in Malaysia, Kuala Lumpur

What you will do:

• Provide pre-sales technical support for the development and implementation of complex solutions

• Use your extensive knowledge of our offerings and technical expertise to prepare detailed specifications for them, deliver presentations, workshops, and proofs of concepts; demonstrate our offerings to customers and partners

• Present complex solutions to potential customers and design value-driven architectures, explaining the application and business value of Red Hat’s solutions

• Educate partners on the capabilities of Red Hat’s solutions

• Deliver compelling recommendations that will result in the closing of new sales

• Gain deep understanding of customer business and IT environments and collaborate with sales teams to assess the potential application of Red Hat’s solutions

• Communicate value, progress, and status of sales opportunities to all stakeholders; share knowledge and findings to allow team members to learn from your experience

What you will bring:

• 8+ years of experience working in a solutions architect, enterprise architect, or consulting delivery role; focus on cloud environments and their supporting infrastructures

• Advanced knowledge of UNIX or Linux systems, preferably in Red Hat’s platform solutions including Red Hat Enterprise Linux (RHEL), Red Hat OpenShift, Red Hat OpenShift AI, and other related technologies.

• In-depth knowledge of kubernetes, microservices, kafka and other cloud native technologies.

• Extensive technical experience with virtualization technologies like OpenShift Virtualization and/or VMware vSphere technologies

• Possess hands-on experience in demonstrating the value of operating in containers and managing the lifecycle of the container platform

• Proven record of developing relationships at engineering, commercial, and executive levels throughout large enterprise IT organizations

• Excellent written and verbal communication skills; comfortable giving presentations and having technical and business discussions with senior executives

• Ability to coordinate proofs of concepts from concept to business closure stages

• Experience in working with Artificial Intelligence solutions and MLOps is a plus

• Experience with different programming and scripting languages; knowledge of Python, Perl, Ruby, or Java is a plus

You'll be a key member of our Edge Solutions Architect team, providing leadership and support in creating successful outcomes for our customers with our solutions. This includes working in

This role will be ideally based in Malaysia.

What you will do

• Have fun being part of the Red Hat Edge Global team and culture - exemplifying the Red Hat values - courage, freedom, accountability and commitment

• Demonstrate an in-depth understanding of our portfolio and how it supports the Edge Market

• Support our sales force by translating the capabilities of Red Hat solutions into value propositions for the customer Edge initiatives

• Promote customer-centricity and ensure focus on creating great customer experiences to achieve competitive advantage

• Pro-active collaboration with multiple stakeholders driving innovation across the industries and helping customers and partners architect edge solutions using Red Hat technology

• Be able to drive industrial automation transformation for key areas of industrial ecosystem derived from experience in key areas including Software-defined controls, next-generation distributed control systems, IT/OT convergence, and OPAF (Open Process Automation Forum).

• Evangelize and execute on Red Hat’s vision for Industrial Automation and Industrial Edge.

What you will bring

• Ability to think strategically about business, product, and technical challenges

• Experienced in developing repeatable solutions

• Ability to build relationships and communicate effectively with technical and functional business areas becoming the “trusted advisor”

• Extensive technical architectural background in one or more of Red Hat's portfolio technologies (or a competitor’s solutions)

• Demonstrable knowledge of major industry trends in enterprise software and infrastructure including but not limited to, Hybrid Cloud, Kubernetes, Linux, AI, and Edge.

• Architectural skills - ability to build large-scale industrial automation technology architectural designs and organize it in a milestone driven implementation plan.

• Hands-on experience building edge applications on Linux.

• Red Hat product knowledge or similar knowledge/background with the ability to quickly ramp capabilities on new technology.

• Familiar with the use of AI/AR and other edge technologies in industrial automation

• Familiarity with industrial networks and architectures

• Experience in the application of industrial automation in at least one industry

• Understanding of IT/OT convergence

• Excellent communication, presentation, and writing skills in English.

Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux / OpenShift Container Platform / Red Hat JBoss. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do:

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers, implementing automated and containerized cloud application platform solutions

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization

• 5+ years of expertise working on Red Hat Middleware Products, ie. JBOSS, Fuse, AMQ, Data Grid

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or Middleware

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Prior experience working in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and Middleware

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Software engineering background; experience with RPM-based Linux and Java technologies

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

For more information on the technical account manager role please refer to: