Gsi Partner Account Manager jobs at Red Hat in India

What will you do?

• Meticulous reporting skills, such that the status of projects are always clear and highly visible

• Create and maintain timelines and key results, ensuring that teams are engaged in the mission

• Present and report on progress to stakeholders

• Keep privacy and security standards top of mind, as you plan roadmaps for platform solutions

• Leverage best practices processes and demonstrate prolific project management skills to guide execution cross-functionally across all stakeholders

• Collaborate closely with other UXE workstream leads to drive results across the org

• Operate in an inclusive meritocracy to solve problems effectively and efficiently

What will you bring?

• Ability to work on high-visibility projects which require fast turnaround on communications

• Tenacity to track down necessary teams and PMs and coordinate collaboration

• 5+ years of program, project, or product management experience, with at least 2 years leading platform or infrastructure-related programs

• Excellent written and verbal communication skills

• Solid project management skills; detail-oriented and thorough in your approach to projects

• Experience building and executing complex communication plans across several orgs

• Experience working with and serving teams of engineering, business, and design stakeholders

• Familiarity with agile practices and ability to balance engineering and UX agility with longer-term stakeholder planning needs

• Experience with Jira, Confluence, and ServiceNow a must

• Desire to work in an open organization; open source participation a plus

• Familiarity with security and privacy standards, such as data governance, GDPR, SOC2, or other internal compliance frameworks a plus

Job Summary

You’ll get hands-on experience with many cutting-edge technologies such asNative Kubernetes Security, ServiceMesh, GitOps and Ansible.

What you will do

• Build and own trusted relationships with key customer stakeholders to gain a deep understanding of their business, IT environments, and strategies. Use this insight to appropriately propose Red Hat solutions

• Create and utilise existing technical content and demos for publication that shows customers how to implement specific solutions or use new technologies

• Use education sessions, technology validations, and workshops to guide engaging conversations with customers that solve their problems and result in the successful adoption of Red Hat’s offerings and solutions

• Research and write the responses to technical sections of RFIs, RFPs, and RFQs

What you will bring

• Record of developing relationships at developer and executive levels throughout large enterprise IT organizations

• Demonstrated communication and presentation skills

• A technical background, with an understanding of infrastructure operations, agile development, CI/CD, DevSecOps and associated capabilities.

• An understanding of automation, microservices and containerization is welcome.

• Understanding of and experience with public cloud technologies such as AWS and/or Microsoft Azure is welcome

• Industry certifications - AWS, Azure, Kubernetes (Desirable)

• Understanding the Open Source or contributing to Open Source projects

About the Job

Data and AI team is looking for a Engineering Manager to lead the Platform practice for the next generation SaaS based data and AI products. You will interact with product managers, Red Hat Sales, Marketing, Finance teams and data platform and product engineers to deliver a sophisticated data as-a-service platform. You'll coach and develop software engineers as they build the Platform, Infrastructure-as-code components, platform observability, agentic AI capabilities and other software to autonomously manage the environment, and guide problem management resolution (PMR) analysis when things go wrong. You’ll work in a fast-paced globally distributed team while quickly learning new skills and creating ways to consistently meet service-level agreements (SLAs) for our data products.This role requires a leader with a proven record of navigating the complexities of working across multiple organizations, helping define and gain consensus on strategy and direction, and aligning the team(s) toward those end goals.

What you will do

• Support engineering team to foster and deliver in an inner-source manner

• Develop, and retain a team of engineers developing and operating Red Hat’s data-as-service platform

• Coach engineers on good engineering principles: writing good code, automation, observability, toil reduction, and root cause analysis

• Manage high-visibility project delivery, including estimation, schedule, risks, and dependencies

• Design processes and communication norms that facilitate coordination across a fast-moving, fast-growing, diverse global team

• Lead your team through frequent changes in organization, process, and technology commensurate with a high growth cloud service in a competitive market

• Participate in a periodic 24x7 management escalation on-call rotation

What you will bring

• 10-12 years of hands on developing and maintaining software.

• 5+ years experience managing high performing engineering teams

• Previous software engineering experience delivering data products, applications, or services on cloud native or hybrid platforms

• Experience with Agile methodologies and working in a DevOps culture with continuous integration / continuous deliveries

• Ability to lead distributed, remote teams working across multiple time zones

• Ability to discuss complex technical issues with engineers, product managers, and less-technical stakeholders including customers and senior leaders

• Understand and collaborate with compliance teams to make sure Platform and Products are compliant as per regulation.

• Experience hiring and developing engineers

• Experience in communication with stakeholder and leadership

The following are considered a plus:

• Experience with platforms like Kuberentes/OpenShift and Kubernetes Operators, Prometheus, Graphana etc

• Experience with Go and Python for developing scaling backend software.

• Experience with building full stack applications

• Knowledge of SaaS technologies like Snowflake, Fivetran, Astro etc.

About the job:

The Red Hat Consulting team is looking for a Technical Project Manager with 8-10 years to join us in New Delhi, India. In this role, you will manage complex projects from initiation through to delivery and completion. You'll coordinate with cross-functional teams to complete distinct projects on time and within budget. As a Technical Project Manager, you’ll need to be organized and detail-­oriented with substantial experience managing IT and software consulting projects, relying on traditional systems and software development methodologies. This is a position with regular travel(60-70%) to customer sites in India.

What will you do:

• Lead and manage multiple customer-facing projects simultaneously to success

• Manage project scope and customer expectations

• Manage project risks, actions, issues, and dependencies (RAID)

• Manage project budget and time frame

• Build content for project activities like project kickoff, project status, and project closeout

• Lead project meetings involving both customer and Red Hat’s consulting team members

• Coordinate with territory services managers and the Resource Management Office (RMO) to manage project staffing requirements

• Work with the territory services managers to ensure that financial forecast is up-to-date for their respective projects Support accounting activities as required, including obtaining copies of receipts for finance invoicing queries from customers

• Develop basic knowledge of Red Hat’s technologies to guide successful project management, including Red Hat OpenStack Platform, Red Hat OpenShift Container Platform, Red Hat Ansible Automation, Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Enterprise Linux (RHEL), and Red Hat Satellite Maintain professionalism when solving problems and resolving issues

What will you bring:

• Knowledge of specific project management and software delivery methodologies like agile, scrum, Scaled Agile Framework (SAFe), and Project Management Institute (PMI)

• Practical experience using various agile development tools like Trello, Rally, Atlassian Jira, or project management tools like Microsoft Project

• 3+ years of experience working as a project manager or scrum master on IT or application development projects

• Ability to affect, inspect, and adapt to culture

• Demonstrated ability to motivate project team and individual contributors and to mediate conflicts

• Excellent customer­-facing and internal communication skills

• Great written and verbal communication skills

• Solid organizational skills; attention to detail and ability to work on multiple tasks at the same time

• Bachelor's degree in a related field or equivalent experience

• Willingness to travel up to 30% per year to be on-site at customer locations for project related activities

• Project management or scrum certifications are a plus

• Experience with managing Government, and banking, financial services and insurance (BFSI) customers is a plus

What you will do

• Define the roadmap for the platform and dataset.

• Work with business teams to gather needs and build a strategy that maximizes our impact with data and AI

• Identify gaps in resourcing or key points of friction in business processes, and make recommendations that address those issues

• Ensure that the platform elegantly delivers on the capabilities its users require, while implementing the governance and compliance controls necessary for the responsible handling of enterprise business data

What you will bring

• Exceptional product management skills and discipline that leads to clarity for the teams doing the work

• Experience with delivering large systems to internal customers

• Experience with Data Management / Master Data Management practices and principles

• Strong opinions and perspectives that you kindly debate, defend, or change to ensure that the entire team moves as one

• Deep empathy for users of your products, leading to a constant focus on removing friction, increasing adoption, and delivering business results

• Prunes and prioritizes work in order to maximize your contributions and impact

• Bias for action and leading by example

• Experience or knowledge of open source or inner source development and processes

• Experience with internal enterprise product management and platform transformation projects

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

• Administration experience of Red Hat OpenShift v4.x will be considered a plus

• RHOSP

• Proven & strong system administration and troubleshooting experience with Red Hat OpenStack

• Experience in a support, development, engineering, or quality assurance organization

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

• Administration experience of Red Hat OpenShift v4.x will be considered a plus

• RHOSP

• Proven & strong system administration and troubleshooting experience with Red Hat OpenStack

• Experience in a support, development, engineering, or quality assurance organization