Customer Support Specialist - Technical jobs at Red Hat in India
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24 jobs found
12.07.2025
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Red hat Customer Support Specialist - Technical India, Karnataka
Communication with Red Hat customers / internal stakeholders regarding non-technical and technical support. Guide customers through best practices, product features, and technical requirements. Develop and update support documentation, FAQs, and...
Meticulous reporting skills, such that the status of projects are always clear and highly visible. Create and maintain timelines and key results, ensuring that teams are engaged in the mission....
Build and own trusted relationships with key customer stakeholders to gain a deep understanding of their business, IT environments, and strategies. Use this insight to appropriately propose Red Hat solutions....
Work closely with content strategists, DPMs, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for desired audiences within the scheduled timeline. Actively participate in...
Work closely with content strategists, DPMs, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for desired audiences within the scheduled timeline. Actively participate in...
Lead and manage multiple customer-facing projects simultaneously to success. Manage project scope and customer expectations. Manage project risks, actions, issues, and dependencies (RAID). Manage project budget and time frame. Build...
Perform technical reviews & share knowledge to proactively identify & prevent issues. Understand your customers' technical infrastructures, hardware, processes, and offerings. Perform initial or secondary investigations and respond to online...
Communication with Red Hat customers / internal stakeholders regarding non-technical and technical support. Guide customers through best practices, product features, and technical requirements. Develop and update support documentation, FAQs, and...
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