Jobs at Red Hat in India, New Delhi

What you will do

• Coordinate reporting across multiple teams, dealing with all aspects of the program and the release process of our offerings.

• Understand and proactively inform teams of schedules for active and upcoming releases or key milestones of our offerings.

• Identify program challenges and drive risk management activities and mitigation plans.

• Proactively direct potential issues and obstacles to appropriate functional teams. Highlight and track dependencies that cross teams or functions.

• Lead strategic planning activities with the cross-functional stakeholders to design an achievable program with inclusive and transparent guidance.

• Develop and nurture key relationships and the engagement with stakeholders from multiple functional groups.

• Foster collaboration, trust, and accountability for departmental and cross-functional teams.

• Identify and enable continuous improvements. Be both flexible and adaptable to changing demands on the program based on the needs of the business.

• Evaluate initiative performance and health metrics and facilitate adjustments.

• Support and maintain multi product reporting rollups for executive review.

What you will bring

• Program Management Fundamentals: Proficiency in basic project management methodologies (e.g., Agile, Waterfall), including planning, scheduling, risk management, and resource allocation.

• Communication (Written & Verbal): Excellent ability to articulate complex technical and programmatic information clearly and concisely to diverse audiences (engineers, product, leadership).

• Cross-Functional Collaboration: Skill in working effectively with various teams (engineering, product, design, QA, etc.) to align goals and drive progress.

• Problem-Solving: Capacity to identify, analyze, and resolve issues and roadblocks that arise during program execution.

• Stakeholder Management: Ability to identify, engage, and manage expectations of various stakeholders, ensuring their needs are considered and communicated.

• Data Analysis & Metrics: Understanding of key performance indicators (KPIs) and the ability to track, analyze, and report on program progress and health.

• Meeting Facilitation: Skill in leading effective meetings, setting agendas, driving discussions, capturing action items, and ensuring follow-through.

• Adaptability & Flexibility: Readiness to adjust to changing priorities, technical challenges, and evolving program requirements.

• Leadership (Informal): Ability to influence and motivate teams without direct authority, fostering a collaborative and productive environment.

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do:

• Act as the single point of contact for all post sales activities, globally, with your customer(s).

• Actively participate in presales activities to include answering Request for Proposal (RFP) questions related to lifecycle, consulting and technical support. Engage during the proof of concept phase to ensure consistency through the full customer lifecycle.

• Work directly with Telco engineering on prioritization of issues, RFEs and Support Exceptionsnecessary for customer projects. Lead a matrixed team responsible for support and service delivery toyour customer(s).

• Become a trusted advisor to your customer(s) through detailed governance and communication plans,effectively managing Red Hat’s role in the deployment, use and life-cycle management of Red Hatproducts through training, high touch support, projects and subscription based engagements.

• Manage project risks, actions, issues and dependencies (RAID), in collaboration with dedicated projectmanagers, where engaged.

• Build content for project activities to include project kickoff, project status and project closeout.

• Coordinate with project managers, territory services managers and the Resource Management Office(RMO) to manage project staffing requirements.Serve as an agile lead, including planning, team management, process management and improvement,team forming for building trust and collaboration and coaching of product owners.

• Drive multi-year customer satisfaction, product absorption and profitability. Extensive interaction with customers, services sales, product sales support, architects and othermembers of cross-functional teams.

• Participate in key customer meetings and quarterly executive business reviews.

• Address escalations from customers and Red Hat sales account teams related to product management,support and service delivery issues.

• Manage customer level profitability, driving revenue recognition, manage efficiencies, driveproductivity, oversee projects successfully while meeting revenue and cost budgets.

• Accountable for customer satisfaction by delivering regular reviews of NPS scores with Account Teams,execute closed loop processes for all detractors internally and externally and ensure remediation plansare executed. Demonstrated understanding of emerging technologies and their impact on the existing architecture and business service offerings.

• Maintain relationships with your customers’ key partners, in collaboration with Red Hat partner teams,to drive success on multi-vendor solutions.

• Work closely with the field-facing team as a strategic partner of your customer(s), ensuring high qualityservice and support delivery to the end customer through this partner channel. Track servicesperformance related to embedded service KPIs and report out during regular service reviews with thispartner.

• Build and maintain a plan for your customer(s) to migrate them from a partner embedded solution to aRed Hat direct platform still supporting the partner application. Collaborate with the technical salesteam on the build up of the plan and collaborate with account executives closer to migration time.

What you will do:

• 10+ years telecommunications experience.

• 8+ years experience as a customer relationship or project manager with project scope development, managing expectations and risk/issue mitigation for impediment removal.

• Experience with complex telecommunications networking, IT technical components and software development.

• Understanding of NFV/SDN as well as mobile networking (5G, 4G, 3G, 2G), RAN and fixed networks (network architectures, service models, service provisioning).

• Excellent interpersonal and communication skills at all levels of an organization.

• Bachelor in Engineering/Technology, related field or equivalent Industry certification (CCNP, JCNP, etc). Project management or scrum certifications are a plus.

• Strong understanding of program management and leadership experience with project managers.

• Experience leading diverse teams, formally or informally, from a variety of disciplines including engineering, product management, project management, customer support and service delivery.

• Strong experience in continuous improvement initiatives focused on operational efficiency, service quality and governance/compliance.

• Proven ability to implement operational metrics and translate metrics to process improvement initiatives.

• Demonstrated passion for open source software and a commitment to diversity

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

• Administration experience of Red Hat OpenShift v4.x will be considered a plus

• RHOSP

• Proven & strong system administration and troubleshooting experience with Red Hat OpenStack

• Experience in a support, development, engineering, or quality assurance organization

About the job:

The Red Hat Consulting team is looking for a Technical Project Manager with 8-10 years to join us in New Delhi, India. In this role, you will manage complex projects from initiation through to delivery and completion. You'll coordinate with cross-functional teams to complete distinct projects on time and within budget. As a Technical Project Manager, you’ll need to be organized and detail-­oriented with substantial experience managing IT and software consulting projects, relying on traditional systems and software development methodologies. This is a position with regular travel(60-70%) to customer sites in India.

What will you do:

• Lead and manage multiple customer-facing projects simultaneously to success

• Manage project scope and customer expectations

• Manage project risks, actions, issues, and dependencies (RAID)

• Manage project budget and time frame

• Build content for project activities like project kickoff, project status, and project closeout

• Lead project meetings involving both customer and Red Hat’s consulting team members

• Coordinate with territory services managers and the Resource Management Office (RMO) to manage project staffing requirements

• Work with the territory services managers to ensure that financial forecast is up-to-date for their respective projects Support accounting activities as required, including obtaining copies of receipts for finance invoicing queries from customers

• Develop basic knowledge of Red Hat’s technologies to guide successful project management, including Red Hat OpenStack Platform, Red Hat OpenShift Container Platform, Red Hat Ansible Automation, Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Enterprise Linux (RHEL), and Red Hat Satellite Maintain professionalism when solving problems and resolving issues

What will you bring:

• Knowledge of specific project management and software delivery methodologies like agile, scrum, Scaled Agile Framework (SAFe), and Project Management Institute (PMI)

• Practical experience using various agile development tools like Trello, Rally, Atlassian Jira, or project management tools like Microsoft Project

• 3+ years of experience working as a project manager or scrum master on IT or application development projects

• Ability to affect, inspect, and adapt to culture

• Demonstrated ability to motivate project team and individual contributors and to mediate conflicts

• Excellent customer­-facing and internal communication skills

• Great written and verbal communication skills

• Solid organizational skills; attention to detail and ability to work on multiple tasks at the same time

• Bachelor's degree in a related field or equivalent experience

• Willingness to travel up to 30% per year to be on-site at customer locations for project related activities

• Project management or scrum certifications are a plus

• Experience with managing Government, and banking, financial services and insurance (BFSI) customers is a plus

What will you bring:

• Lead Subscription Management Workshops , educating clients on Red Hat’s subscription model and management tools to enhance their understanding and optimize subscription utilization.

• Collaborate with Analysts and SEAP regional teams to conduct in-depth asset discovery workshops, gaining insights into customer environments, platforms, and use cases to drive data-driven demand analysis and optimized subscription strategies.

• Serve as the primary technical point of contact for the Subscription Education and Awareness team, customers performing inventory exercises, and sales teams, offering expert guidance on asset management practices and data-driven subscription strategies.

• Enhance customer understanding of deployments, entitlement summaries, and infrastructure optimization , leveraging deep technical expertise and a passion for open-source solutions.

• Work closely with SEAP stakeholders to develop detailed deployment and subscription summaries, utilizing advanced data analysis techniques to provide valuable insights and strategic recommendations.

• Deliver engaging training sessions to diverse audiences—including customers, partners, and internal teams—on effective subscription management practices, improving adherence to best practices.

• Collaborate with Red Hat’s Product & Technologies teams to ensure alignment with the latest pricing, packaging, application guidance, and industry best practices.

• Provide technical consultation to customers by evaluating their deployments and recommending appropriate Red Hat solutions, ensuring compliance and efficiency through a data-driven approach.

What will you bring:

• 3+ years of experience as a sales engineer or equivalent experience architecting and implementing including, but not limited to: JBOSS, Linux and/or UNIX software solutions

• Solid communication and technical skills

• Demonstrated record of developing relationships at engineering, commercial, and executive levels within organizations

• Red Hat Certified Engineer (RHCE) or willingness to get certified within 180 days of being hired

• Knowledgeable and enthusiastic about open source technologies and community-based development

• Solid knowledge of JBoss, UNIX and Linux systems, preferably in Red Hat platform technologies

• Knowledge of Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Ansible, and other related technologies

• Knowledge of virtualization, RHV, VMware and other related technologies

• Scripting experience with Python, Java, C, Perl, etc.

• Experience in presenting to internal stakeholders, and customers and communicating the value of solutions

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive Red Hat product & technology experience and a successful outcome resulting in long-term success

• Communicate how specific Red Hat product road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical and process areas

• Travel to visit customers, partners, conferences, and other events as needed.

What will you do:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• Indian citizenship or authorization to work in India

• Middleware Java coding skills and solid understanding of JEE platform, Java Programming APIs

Hands-on experience with Java application platform and JBoss, WebSphere, and WebLogic

Experience working with Red Hat 3Scale API Management, SSO

Experience working with microservices development using Spring Boot and developing cloud-native applications

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus, Grafana, Gitops ArgoCD , ACS , ACM will be considered a plus

Our Global Ecosystem Sales team is looking for a Partner Sales Account Manager to join us in Delhi, or Bengaluru. In this role, you will guide executive interactions, sales development and g-to-market alignment with your partners. You will need to build partnership plans which enable partner success through the development of a get-to-market and go-to-market plan. In this role, you will also need to work closely with the solution architect team to develop sustainable partner solution offerings with Red Hat technology that scale from infrastructure through cloud applications and services. The role requires a working knowledge of the SaaS business models and positioning the value of subscription services with the key partners. This individual will also be required to carry a consistent cadence with the Red Hat regions and create visibility within RH and with the partners on the partnership opportunities.

What you will do

• Develop and carry out global system integrator (GSI) alliance strategy and business plan including sales, marketing, and go-to-market strategies, programs, and offerings

• Build and maintain executive relationships with leaders of key GSI partners; manage executive meeting frequency, i.e., quarterly business reviews (QBRs)

• Work with the Global SI Alliance team to understand and support the overall strategy and goals

• Represent Red Hat and the GSI alliances as a spokesperson subject matter expert and presenter at internal and external events

• Serve as an escalation point to help resolve field conflicts using network of key contacts within both companies as well as knowledge of mutual businesses

• Obtain critical consensus for Red Hat by positioning, educating, and marketing Red Hat's value proposition across GSI partnerships with both traditional solutions as well as emerging technologies for selected GSI platforms and offerings

• Lead the development and communication of the partnership performance analysis (financial performance, key metrics, and related insight)

• Work closely with in-country sales teams to guide collaboration and engagements with global SI teams

• Persuade partners to commit to joint ideas by adopting Red Hat products or building them into repeatable solutions

• Facilitate partner enablement on Red Hat products and their use in joint solutions

• Coordinate training and enablement plans for partner service delivery teams, ensure sufficient technical enablement to deliver Red Hat products successfully

• Catalyze Incremental Red Hat sales through go-to-market efforts and execution of joint commercial success

• Delivery on six key outcomes which contribute to the success metrics of this role: increased skills and scale of your partner, measurable incremental pipeline, advocacy and increased mindshare for your partners internally and externally, case studies and references, design wins and repeatable solutions, and increased commitment and impact from partner

What you will bring

• 10+ years of experience in alliances, business development and sales, and product management

• Proven record of guiding virtual teams and delivering results

• Previous experience working with teams spread across multiple geographies and multiple business functions.

• Knowledge of Red Hat, Open Source, Linux, Middleware, and cloud or other software technologies (Red Hat OpenStack Platform, KVM, containers, Docker, cloud networking, etc.)

• Excellent written and verbal communication skills to improve collaboration across countries and between global stakeholders

• Good planning and analytical skills with a proven ability to apply these skills to complex situations with conflicting priorities

• Proven ability to partner with senior business leaders to understand requirements and deliver solutions that meet expectations

• Masters degree in Business Administration or Engineering is preferred