Specialist Solution Architecture Manager jobs at Red Hat in Brazil, São Paulo

In this role, you will be responsible for developing and carrying out key campaigns and programs to generate demand, promote revenue, and build brand awareness for Red Hat.

You'll work closely with the broader cross-functional regional marketing team to deploy and carry out integrated campaigns, as well as manage events and help sales teams with pipeline generation.

We will need you to interact with the Regional Demand Center to gain visibility for global marketing campaigns, programs, and initiatives that can be adapted to the region, ensuring regional needs are fulfilled and all goals are aligned and acknowledged.

You'll need to have excellent communication and coordination skills, ability to create comprehensive programs, proven project management experience, and expertise working with and directly supporting field sales and services teams.

What you will do:

• Manage the strategy and initiatives that align with the local sales, ecosystem and marketing goals

• Carry out, develop, and implement marketing programs and sales campaigns to promote demand generation, product and services awareness.

• Collaborate with Red Hat sales teams to develop and carry out activities to help promote revenue

• Support the development and implementation of launch plans across the region

• Work with the Sales organization to develop sales enablement materials (brochures, data sheets, case studies, competitive comparisons, etc.) that effectively position Red Hat solutions, and services across the region

• Work with territories and strategic account teams to promote Red Hat's offerings and cross-sell and up-sell programs, both from products and services

• Own, identify, communicate, and deploy new and planned marketing activities to help sales and services teams achieve their goals, including digital campaigns, emailing campaigns, in-person events, webinars, speaking engagements, media, etc.

• Own, track, and present campaign and event results, measuring program success and reporting metrics through Salesforce.com

• Manage the financial budget for field marketing activities

• Coordinate and work with external vendors and agencies, to expand program fulfillment, awareness and PR efforts, and events production

What you will bring:

• Bachelor's degree

• 8+ years of B2B program marketing experience, preferably in the technology field

• Record of promoting campaign and marketing program results

• Experience building and managing marketing programs

• Positive attitude and good work ethic, with great organizational and communication skills

• Understanding of sales needs, different stages of the customer buying cycle, campaign metrics and analysis, and market intelligence resources

• Ability to demonstrate leadership and creativity

• Fluent spoken and written English required; Spanish is preferred

• Willingness to travel up to 25% following Red Hat’s guidelines

What you will do

• Support enterprise customers implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.

• Attain Trusted Advisor status with both key business and technical decision makers.

• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.

• In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

• Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

• Provide proactive Communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

• Provide executive level summary status reports both internally and to the customer for all high severity cases.

• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.

• Foster existing unused product capabilities/functionality that could help customer's business.

• Serve as the customer advocate within Red Hat

• Travel regionally to visit customers occasionally

What you will bring

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), Linux, containers, Kubernetes, and IT automation (Ansible by Red Hat)

• Competent comprehension of enterprise architecture and strategic business drivers

• Direct experience with a variety of hardware vendors

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

• Ability to travel for customer visits and events within the region

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

• Experience working in DevOps environments

What you will do

• Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.

• Attain Trusted Advisor status with both key business and technical decision makers.

• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.

• In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

• Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

• Provide proactive Communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

• Provide executive level summary status reports both internally and to the customer for all high severity cases.

• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.

• Foster existing unused product capabilities/functionality that could help customer's business.

• Serve as the customer advocate within Red Hat

• Travel regionally to visit customers occasionally

What you will bring

• 3+ years of professional Java coding and development experience

• Development experience of analyzing and debugging Java applications (e.g., using logs, understanding stack traces and source code).

• Familiarity with or interest in learning about middleware technologies such as Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat Single Sign-On, and Red Hat OpenShift.

• Basic understanding of messaging and streaming platforms (e.g., Kafka, AMQ) is desirable.

• Ability to learn quickly, take ownership of deliverables, and pay attention to detail.

• Outstanding written and verbal communications skills, with a willingness to engage with customers and internal teams.

• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support

• Introductory knowledge of the JEE platform or a willingness to learn about enterprise Java architecture.

• Basic knowledge or curiosity about cloud solutions, especially Platform-as-a-Service (PaaS) models, is desirable.

• Experience in a support, development, engineering, or quality assurance organization will be considered a plus.

• Hands-on experience with messaging and streaming platforms will be considered a plus.

• Participation in academic projects, internships, or contributions to technical communities will be considered a plus.

• Bachelor's degree in a technology-related discipline (computer science or engineering is preferred)

What You Will Do

• As part of the account team, develop relationships with key customer stakeholders to grow services bookings and revenue within your nominated accounts

• Actively participate in account planning and strategy sessions and reviews with the wider account team

• Closely work with strategic business partners to complement solutions and maximize customer value

• Work with the delivery teams, including delivery managers, program and project managers, architects, and consultants, on getting the right offerings scoped to solve customer business needs

• Negotiate Services pricing, project costs, and terms

• Work closely with internal stakeholders like the Business Affairs, Finance, and Risk Management teams to gain necessary approvals for proposals

• Be responsible for and have the ownership of the bookings forecast for the assigned group of accounts or sectors

• Provide executive leadership during the whole customer journey, including presales and post-sales phases

• Lead Services offerings in specific customer opportunities; call for and guide the formation of opportunity teams (services participation) together with the account manager

• Collaborate with business development managers, solutions practices, the Partners and Alliances and Marketing teams, and other territory services managers on wider strategic initiatives and business development activities

What You Will Bring

• Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery

• Experience & knowledge of the Saudi market & customers, familiarity with the Saudi vision 2030

• Knowledge of Red Hat’s or competitive technologies that engage and build trust with customer stakeholders at different levels

• Understanding of customer business impact as well as the internal impact of projects from a legal, financial, supportability, scalability, and repeatability points of view

• Experience working in customer-facing roles like an architect or consultant or in a related presales or services role

• Services selling experience including development of statements of work (SoWs), requests for information (RFIs), and requests for proposal (RFPs), pricing, large-scale proposal development, and customer journeys

• Experience leading and working in virtual and cross-functional teams

• Proven record of closing complex solutions-led deals worth millions of dollars

• Good understanding of and real experience designing, selling, and implementing enterprise architectures, including hybrid cloud solutions

• Willingness to participate in regular business travel for customer and internal meetings

Job Summary

Your primary focus will be to remove organizational, technical, and competitive blockers of adoption within key accounts to become the preferred AI platform for workloads and applications across the business and help our customers leverage their proprietary data to gain a sustainable advantage over their competitors by helping them train, build, and manage applications that rely on these models.

Primary Responsibilities:

• Work with the customer Account Executive, Sales Specialist, and Solution Architect to identify challenges and blockers to drive Red Hat AI within new and existing customer accounts.

• Plan, design, and execute AI systems with customers having the ability to architect and build data pipelines, ML pipelines, and ML training and serving approaches leveraging additional support and resources from Red Hat as required.

• Facilitate pre, and post-sales activities when needed, including technical deep dives, proofs of concept, “bake-offs,” internal sprints and hackathons, and development of partner vertical-specific AI solutions to drive adoption of Red Hat AI.

• Identify and partner with AI customer stakeholders, acting as an advocate within both their line-of-business and internal customer teams.

• Work closely with the AI business unit and engineering teams, providing a market feedback loop on the product and solutions.

• Execute community outreach and customer advocacy activities including conference speaking, blog posts, etc.

Required Qualifications

• SME with 4+ years of hands-on experience in one of the following areas:

• Machine Learning Use Case Development, including:

• Practical experience with a statistical programming language (e.g., Python), applied machine learning techniques, and using OSS frameworks (e.g., TensorFlow, PyTorch).

• Building AI applications (e.g., deep learning, LLM/RAG, NLP, computer vision, or pattern recognition).

• Machine Learning Operations design, including:

• Previous successful experience in AI systems design, with the ability to architect and explain data pipelines, ML pipelines, and ML training and serving approaches.

• Experience with CI/CD solutions in the context of MLOps and LLMOps including automation with Infrastructure as Code (IaC) solutions (e.g. Ansible).

• Experience delivering technical presentations and leading business value sessions.

• Executive presence with public speaking skills.

Preferred Qualifications

• Computer Science or similar degree.

• Previous experience as a sales engineer, technical sales, or similar role preferably at an enterprise software company, a SaaS company, or Systems Integrator.

• Previous experience as an implementation consultant for AI solutions.

• Previous experience in Machine Learning Use Case Development and Operations experience.

• Industry vertical experience with Data Science projects. i.e. - expertise in FSI, medical, defense, and intelligence verticals.

• Community brand in volunteer tech communities like AI Users Group or open-source projects.

:

• Deliver successful Red Hat technology workshops for small to medium teams of technical and non-technical backgrounds that shape and influence customer use cases and architecture design decisions

• Scope evaluations and guide customers through successful proofs of concept (PoC) and pilot deployments of Red Hat products in telco network and IT environments

• Design, create, and deliver content that enables the broader Red Hat organization to sell, service, and support Red Hat telco solutions at scale

• Work closely with internal product teams, Product Engineering, Professional Services, Support, and Sales to ensure a world-class customer experience with Red Hat’s products

• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk

• Work remotely or occasionally on site across Red Hat’s EMEA telco customers

You Will Bring:

• 3+ years of IT industry experience, working with telecommunications, carrier, or service provider customers

• Solid Linux system administration skills at the level of Red Hat Certified System Administrator (RHCSA) or higher; formal certification is not required

• Solid understanding and experience with container platforms, including Kubernetes & OpenShift. Experience with CNFs or VNFs in networking is important and builds a key focus area for this role

• You have an Enterprise Architecture, Operations / Admin, or Developer background

• You are a proud nerd by heart, who is curious and doesn't hesitate to break technology and make solutions

• Solutions-sales mentality in an environment with multiple products and services

• Ability to work seamlessly with distributed, cross-functional teams to achieve success on behalf of customers

• Excellent balance of strategic and tactical skills with a high level of intellectual agility and capacity for original thought

• Understanding of service provider networks, OSS & BSS, NFV, CNF, and how hybrid cloud architectures and edge will transform traditional deployments

• Willingness to travel up to 50% (if required)

• Business-level communication and presentation skills in English and Arabic

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Under minimal supervision of a Senior Project Manager or Program Manager, you will manage projects independently and provide crucial support for larger initiatives. This includes project planning, tracking, documentation, monitoring, communication, and reporting. You will also contribute to the creation and maintenance of project documentation and address ad-hoc reporting requests.

What you will do:

• Manage Workplace Technology projects such as desk moves, hardware installs and replacements, space upgrades, maintenance programs

• Assist the Project Manager or Program Manager with creation and maintenance of projects

• Perform administrative tasks, such as arranging reports, blog entries

• Create schedules, proposals, RFPs, budgets and other needed documentation

• Coordinate meetings and conference calls

• Taking meeting minutes and distribution to stakeholders

• Prepare and maintain project organization and communication charts

• Assist in financial reconciliation

• Track and manage change requests

• Assist with preparation of presentations

• Assist with development of success criteria and metrics

What you will bring:

• Understanding of Project Management processes, strategies and methods

• Excellent written and verbal communication skills inEnglish, Portuguese, and Spanish

• Foundational knowledge of corporate IT, networking and audiovisual systems in the workplace

• Advanced knowledge with modern spreadsheet, word processing and presentation applications

• Good relationship building skills

• Abilities to establish priorities, work independently, and proceed with objectives without supervision

• Attention to details

• Ability to handle multiple tasks / projects at once

• Fluency in English and Portuguese.

• project management certifications is a plus, e.g. scrum, PMP, etc