Customer Success Data Scientist jobs at Rapid7 in United States, Boston
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Company (1)
Job type
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Job title (1)
United States
State
Boston
8 jobs found
02.02.2025
R7
Rapid7 Customer Success Operations Program Manager United States, Massachusetts, Boston
Program Development:Partner with Customer Success leadership to advise on and implement programs, tools, and processes to scale operations and drive customer adoption and retention.Collaborate cross-functionally to develop and implement Customer...
Develop/Consolidate disparate and large datasets for use in reporting, analytical, and modeling work from multiple sources including product usage, customer surveys, etc. Model and analyze datasets using descriptive and predictive...
Program Development:Create new programs and processes based on identified gaps and opportunities to deliver more efficiency and improved customer experiences and outcomesLead and manage high-impact, strategic projects that impact all...
Own the day-to-day management of Customer Success tiers and account assignments; including account transitions, carving out books for new CSMs, and more. Serve as trusted advisor to Customer Success management...
Provide operational, analytical, and decision-making support to Rapid7’s customer success and health operations leadership teams in the support of our customer health and engagement activities. Become an expert on our...
Recruit, coach, motivate and manage a high performing team while building and supporting a high-energy, customer-focused culture. Predictably manage recurring revenue and deliver high on-time renewal rates in conjunction with...
Strategic Leadership: Develop and drive the vision and strategy for Rapid7's customer-facing application stack. Create and manage a roadmap for application improvements, deployment, and maintenance. Team Management: Lead, mentor, and...
Program Development:Partner with Customer Success leadership to advise on and implement programs, tools, and processes to scale operations and drive customer adoption and retention.Collaborate cross-functionally to develop and implement Customer...
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