Program Development:Partner with Customer Success leadership to advise on and implement programs, tools, and processes to scale operations and drive customer adoption and retention.Collaborate cross-functionally to develop and implement Customer...
Understand client's business objectives/impact and apply your expertise to timely resolve issues and ensure customer success. Act as a technical owner to assigned accounts, working with the customer through planning...
Define and execute the vision, strategy, and roadmap for sales and customer success enablement and training initiatives to support business goals. Collaborate with sales leadership to identify gaps in skills,...
Use the many resources available to our Support team to learn, troubleshoot and reproduce customer issues. Create innovative workflows to analyze large log files in order to get to the...
Develop and execute a cohesive revenue operations strategy to align sales, marketing, and customer success functions with the company’s growth goals. Partner with executive leadership to establish revenue targets, forecast...
Develop/Consolidate disparate and large datasets for use in reporting, analytical, and modeling work from multiple sources including product usage, customer surveys, etc. Model and analyze datasets using descriptive and predictive...
Utilize Rapid7’s world-class software and threat intelligence to evaluate and improve the current InsightIDR detection library, including coordinating third-party integration projects. Collaborate closely with SOC Analysts, the Data Science team,...
Program Development:Partner with Customer Success leadership to advise on and implement programs, tools, and processes to scale operations and drive customer adoption and retention.Collaborate cross-functionally to develop and implement Customer...