Guest Services Administrator jobs at Pnc in United States, Pittsburgh

Job Description

• Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco-system partners. Accountable for risk management and compliance . Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.
• Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

• To learn more about this and other opportunities on our team.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales ManagementRoles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No DegreeNo Required Certification(s)Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.Responsibilities include, but are not limited to:- Maintaining and Updating Finishes/Furniture Library
- Test Fit Development for Branch Renovations/New Builds
- Rendering various design options for presentations
- Furniture evaluation/implementation for branches (design and cost)
- Update and maintain design guidelines website
- Developing Design Guideline documents for Project Managers to implement in the fieldExperience using AutoCAD, Adobe Creative Suite, and/or Bluebeam is preferred.Job Description

• Provides design oversight and management related to layout requirements, finishes and artwork.
• Maintains design standards on all corporate and retail construction projects throughout PNC. Develops, researches and implements new design and workplace products for use throughout PNC.
• Creates schematic designs in conjunction with line of business contacts.
• Provides continual updates of design guidelines, adapts current guidelines to new lines of business and creates opportunities for bulk purchases or buying agreements on products used consistently throughout the PNC footprint.
• Manages PNC's corporate art program, including the inventory, placement and purchase of all art throughout the company.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Adobe Creative Cloud, AutoCAD Design Software, Bluebeam Software, Budgeting, Building Design, Building Inspections, Equipment Inspection, Innovating Ideas, Process Improvements, Project Planning, Project Scheduling, Waterfall ModelAccuracy and Attention to Detail, Architectural Design, Construction Management, Construction Quality Assurance, Planning: Tactical, Strategic, Process Management, Project Management, Retail Store Design, Standard Operating ProceduresRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Position Overview
This entry level operational role requires the ability to read long technical banking agreements and decipher how to adjust the appropriate client information, documentation and issuing steps as you professionally represent the bank in writing.Familiarity with stand by letters of credit, UCP-600, ISP-98, SWIFT and international foreign bank guarantees are a plus but not required.Paralegal and or legal related assisting experience is a plus.Job Description

• Utilizes international trade-specific procedures, rules, guidelines and regulations. Evaluates and executes basic to moderate transactions. May approve international trade services transactions and processes. May have specific responsibility for one or multiple specialized products or functional areas.
• Processes basic to moderate trade transactions of varying risk and financial value in accordance with procedures, rules, guidelines and regulations. Identify exceptions and may address escalated items under supervision. Interacts with internal and external stakeholders in completing transactions.
• Administers trade compliance program against all trade transactions and escalates as necessary in order to mitigate bank risk.
• Provides responses and documentation to inquiries and ad hoc requests for basic to moderate international trade products.
• Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to process transactions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating ProceduresRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Bachelors (Required)No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Job Description:
• Analysis of property level financial statements including operating statements, balance sheets and rent rolls.
• Analysis of property operations vs. operating budget and market.
• Critiquing/tracking of operating and construction budgets.
• Reconcile and review loan draws for funding of construction, leasing and capital costs.
• Assist with the preparation of quarterly asset reviews.
• Analysis and interaction with property managers, leasing agents and borrower and client representatives.
• Interact professionally and timely with other team members, clients, internal servicing departments and external organizations.
• Work effectively as a team contributor on all assignments.Desired Skill Set:
• Excellent understanding of accounting principles and financial analysis.
• Understanding of basic commercial real estate fundamentals.
• Excellent analytical skills.
• Strong business application skills with emphasis in Excel.
• Extremely organized and task driven.
• Superior verbal and email communication skills. Highly responsive, teamwork oriented and a strong work ethicJob Description

• Oversees portfolios and/or customer request of low to medium complexity and may provide analytical support.
• Reviews and processes customer requests related to the servicing of assets, monitors watch list assets, and may transfer assets to special servicing area. Prepares and presents cases and approval memoranda for approval as designated. Reserve administration.
• May perform or coordinate inspections and complete reports.
• Reviews financial statements related to the asset, market and economic data to determine the economic impact and/or compliance impact for the operation of the assets. Interprets loan documents and servicing agreements. May perform risk ratings, create investor reports and escalate issues accordingly, and manage credit risk and compliance documentation.
• May engage in frequent verbal and written communication with internal and external parties which may include, customers and their representatives, outside counsel, agencies, special servicers, and investors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Asset Management, Decision Making, Financial Accounting, Financial Management, General Ledger (GL), Investment Management, Revenue RecognitionData Gathering and Reporting, Decision Making and Critical Thinking, Effective Communications, Financial Statement Analysis, Investment Reporting, Managing Multiple Priorities, Market Risk, Negotiating, Problem Solving, Regulatory Environment - Financial ServicesRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Bilingual (Spanish) preferredPay Transparency
Base Salary: $47,500.00 – $142,350.00Application Window
Job Description

• Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships . Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.
• Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

• To learn more about this and other opportunities on our team.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales ManagementRoles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No DegreeNo Required Certification(s)Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

In the role, you will process trade client bills primarily for Standby letters of credit transactions. Daily processing volumes vary with high volumes at quarter end. You will process incoming and outgoing payments applications, receive, and send SWIFT messages, conduct bill tracing, and update bill revisions, and complete additional functions related to the applicable Letter of Credit fees. You will also be responsible for creating processing manual spreadsheets and performing manual calculations. You will you communicate to internal partners and customers via emails and sometimes reach out personally. Training provided.-3+ years of accounting related experience.
-Good verbal and written skills.
-Experience with payments is a plus.
-Proficient in Microsoft Office including Excel and Word.
-Good analytical skills with attention to detail.
-Ability to work independently
-Knowledge of SWIFT is a plus.Job Description

• Utilizes international trade-specific procedures, rules, guidelines and regulations. Evaluates and executes basic to moderate transactions. May approve international trade services transactions and processes. May have specific responsibility for one or multiple specialized products or functional areas.
• Processes basic to moderate trade transactions of varying risk and financial value in accordance with procedures, rules, guidelines and regulations. Identify exceptions and may address escalated items under supervision. Interacts with internal and external stakeholders in completing transactions.
• Administers trade compliance program against all trade transactions and escalates as necessary in order to mitigate bank risk.
• Provides responses and documentation to inquiries and ad hoc requests for basic to moderate international trade products.
• Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to process transactions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating ProceduresRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Bachelors (Required)No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

The role will require a balance of business analyst skills combined with technical skills. You will be supporting our business partners in Retail Lending Solution to delivery accelerated growth through customer centric platforms, processes and people while managing risk.Preferred candidates will have technical skillsets (Dialer Administrator for Noble /Alvaria or Genesys, Auto Dialer, Auto Dialer support, telephony, Jira, Confluence), coupled with an advanced business analyst skills (requirement writing, user story writing, user acceptance testing).Job Description

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Analytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling: Data, Process, Events, Objects, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business KnowledgeRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

Refer to the