Product Manager Senior - Retail Strategy & Planning jobs at Pnc in United States, Cleveland

• Oversee and manage Enterprise Compliance-AMG’s program over PNC Private Bank.• Program includes following areas of expertise:
- Administration of personal fiduciary accounts (trusts, estates, investment management, IRAs, etc.)
- Knowledge of 12 CFR 9, state trust and fiduciary laws, uniform trust code
- Specialized administration (Special Assets, fiduciary tax requirements)
- Support requirements for PNC Delaware Trust Company and PNC Ohio Trust Company• Manage aspects of program including
- Independent compliance risk assessments
- Testing and monitoring
- Initiative coverage
- Issue identification and challenge
- Applicable committee representation
- Knowledge of compliance requirements and related controls
• Interact with regulators (OCC, State of DE and State of Ohio) as examined or as needed• Manage a team of compliance specialists to execute on programJob Description

• Establishes and enhances effective compliance programs and designs policies to identify and prevent illegal, unethical, or improper business practices. Trains, monitors, and manages junior staff and remediates any issues. Constructively challenges conclusions/status quo and uses established credibility to influence customers.
• Supports key business initiatives by drawing conclusions from data to identify compliance risks. Presents resolutions to manage and mitigate the identified risks to business partners. If necessary, escalates identified risks to senior team members. Identifies compliance impact on matters such as marketing materials, sales programs, product development, documentation review and other business initiatives. Works cooperatively with the business, legal partners, audit and other risk disciplines across the organization. May include developing, facilitating, and conducting Compliance training programs for junior staff.
• Assesses activity for existing and emerging risks. Evaluates the materiality of the risks identified and presents recommendations on necessary risk mitigation to senior leadership. Uses knowledge on current laws, rules, and other regulatory requirements and drafts or assesses Compliance Manuals, Front Office materials, policies and procedures to ensure alignment. Manages regulatory examinations and inquiries, including the coordination of interviews and information requests from regulatory agencies.
• Directs the compliance monitoring program and reviews activity to ensure it falls within established risk control limits. Identifies and defines the Compliance program objectives for assigned area, products/services, and applicable regulations. Communicates and socializes compliance program objectives to executive level business partners and junior staff, as applicable. Independently challenges analyses and formulates value-added recommendations. Advises junior staff on how to appropriately challenge analyses and how to formulate thoughtful recommendations as needed.
• Completes a final review of compliance reports to identify common themes and widespread trends. Escalates issues through proper governance channels as needed, and recommends corrective action plans. Advises junior staff on report analysis techniques as applicable. Proposes revisions and implementation strategy for new/enhanced reports in order to ensure timely and effective compliance with regulatory requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Compliance Reporting, Customer Risk, Decision Making, Regulatory Requirements, Risk Assessments, Risk Control, Strategic ObjectivesAnti-money Laundering/Sanctions Policies and Procedures, Audit And Compliance Function, Fraud Management, Internal Controls, Problem SolvingRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

• Proven decision making and critical thinking abilities; ability to analyze situations fully and accurately, and reach productive decisions.
• Understanding of current and evolving cyber security threats, tactics, and techniques
• Knowledge of the tools, and techniques for detecting, addressing, and preventing cyber security incidents
• Experience identifying cybersecurity risks impacting a global organization and providing advisory and consulting services to Senior Management
• Solid understanding of internal control concepts, with the ability to evaluate and determine the adequacy of controls by considering business and technology risks
• Understanding of laws, regulations and industry standards related to Technology and Security (such as GLBA, HIPAA, PCI, NIST, etc).
• Excellent written, verbal, and presentation skills; adept at presenting complex and sensitive issues to senior management
• Strong interpersonal and influencing skills, with the ability to establish credibility and build partnerships with senior business and control partners
• Security or audit-related professional certification preferred, such as CISA, CISSP, CIA, Cloud Azure/AWS, etc.
• Proven ability to independently manage all phases of the audit lifecycle, including planning, fieldwork, and reporting, while driving results and maintaining accountability
• Experience providing oversight to Audit staff, including providing coaching and developmental feedback and tailoring an approach based on staff experience and needs
• 5+ years of internal or external IT auditing experience, or relevant business experience• We execute a Risk Based Audit Approach
• We value Data Analytics and Automation
• We leverage Continuous Monitoring/Auditing Techniques
• We recruit, develop, and retain great talent
• Provide an independent and objective perspective
• Ability to manage risk and think strategically
• Encourage, motivate, and guide individuals or teams in learning and improving effectiveness
• Mobilize both time and resources efficiently to get things done
• Establish and build healthy working relations and partnerships with clients, vendors, and peers
• Challenge the status quo and drive innovative ideas and techniques
• Anticipate stakeholders needs, adapt to new approaches, and deliver business value and insightsJob Description

• Plans and leads internal audits to assess the effectiveness of controls, accuracy of financial records, efficiency of operations, and compliance with applicable regulations.
• Performs planning and risk assessment activities, develops audit scope, objectives, and work plans. Selects appropriate audit tests, identifies key controls, and uses statistical methods, surveys, interviews and computer-assisted audit techniques. Performs detailed and general reviews of internal audit work paper documentation. May perform complex testing procedures and audit risk and control assessments.
• Makes recommendations regarding the deployment of team resources and performs talent management activities. Coaches and drives development of team members.
• Coordinates procedures and reviews work papers supporting audit of internal controls, business processes, and account balances.
• Maintains awareness of internal control audit trends to assure audit processes remain effective.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Audit Management, Continuous Monitoring, Control Assessment, Internal Controls, Process Control, Risk Assessments, Risk ManagementRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Responsibilities require time in the office or in the field on a regular basis.  Some responsibilities may be performed remotely, at manager’s discretion.• Responsible for the overall strategy, planning, and execution of product, ensuring it meets user needs and aligns with business goals.
• Developing a detailed roadmap, prioritizing features, and managing timelines for product development.
• This position serves as the primary liaison between technology, business, risk, compliance, and third-party vendors, ensuring seamless communication and alignment on project objectives.
• Requires deep knowledge of the Software Development Life Cycle and Agile Methodology
*Prior Product Manager experience within a financial institution is STRONGLY PREFERRED.Job Description

• Drives the business and financial results for a product or experience. utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience. through the leadership of a team managing new and existing products.
• Uses knowledge of emerging technologies to deliver a product to customers through all applicable channels. Presents initiatives to gain management buy-in. Manages progress to ensure initiatives are completed on time and within budget and meet strategic goals.
• Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreast of emerging product and technology trends in the industry. Leads a team responsible for translating innovative concepts or designs into new or improved products, product lines or experiences. Recognizes, anticipates and resolves operational and process problems that arise. Presents initiatives to gain management buy-in.
• Evaluates potential product development or experience projects for feasibility and value and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates in client-facing and external stakeholder activities throughout the product lifecycle. Adheres to company-defined risk appetite as part of the first line of defense. Evaluates product for risk management, compliance and audit requirements.
• Manages, motivates and develops the performance of the Product Development Management team and key contributors including managing the performance evaluation process. Identifies talent gaps in team and staffs appropriately

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Responsibilities
• Collaborate across key functional areas of Retail Lending, including Product, Legal, Risk, Design, and Technology to scope and deliver change to the customer experience.
• Own and manage specific features or capabilities of the Credit Card digital experience.
• Ideate front and back-end solutions to meet and exceed Credit Card business objectives and customer expectations.
• Support the maintenance and communication of the delivery roadmap.
• Use customer feedback, analytics, and competitive research to recommend enhancements or improvements to the user experience.
• Help drive requirements for and participate in testing and validation to ensure intended experience is being delivered as expected.
• Monitor, investigate, and resolve bugs or incidents affecting owned features and capabilities.
• Maintain organized documentation and key artifacts (e.g., roadmap, business requirements, backlog).
• Collaborative and effective communicator - Ability to work with a variety of teams and develop lasting working relationships of trust and shared success. Ability to present ideas to different audience and levels in the organization.
• Curious and customer-focused - Desires to understand and empathize with the customer experience. Genuinely interested in how customers engage with the credit card product.
• Organized and detail-oriented – Able to juggle multiple projects and efforts both large and small. Be flexible to shifting priorities without sacrificing quality.
• Bias for action – Moves quickly and decisively when needed, especially in resolving issues.
• Comfortable with ambiguity or unknowns – Doesn’t hesitate to ask questions and eager to dig into problems.
• Technical fluency – Understands and collaborates around key technology concepts (e.g., API integrations, system dependencies).Job Description

• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s).
• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

Job Description

• Oversees operations workflow and assists team with executing complex transactions/processes.
• Monitors and coordinates operations workflow and resolves escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to identify, resolve, and provide guidance regarding escalations. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Coaches team members and provides applicable training. Leads team huddles/meetings and/or continuous improvement sessions. Provides input on team member performance and development.
• Provides consultation and advice to internal and external customers. Reviews existing processes and drives improvements/implementation. Updates standard operating procedures. Participates in and serves as subject matter resource for projects.
• Reviews transactions and related documents, and verifies work processes to ensure completeness, accuracy, and conformance to established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality, and ensure compliance. Participates in risk mitigation activities. Verifies completeness and accuracy of procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Products and Services, Standard Operating ProceduresRoles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)FINRA Series 99 or other qualifying exam required.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

As an Operations Work Lead Sr. within PNC Investments, you will be based in Cleveland, OH. The position will primarily be based at the 1900 E. 9th Street location.Job Description

• Licensing requirements: FINRA Series 99 or equivalent exam.
• Oversees operations workflow and assists team with executing complex transactions/processes.
• Monitors and coordinates operations workflow and resolves escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to identify, resolve, and provide guidance regarding escalations. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Coaches team members and provides applicable training. Leads team huddles/meetings and/or continuous improvement sessions. Provides input on team member performance and development.
• Provides consultation and advice to internal and external customers. Reviews existing processes and drives improvements/implementation. Updates standard operating procedures. Participates in and serves as subject matter resource for projects.
• Reviews transactions and related documents, and verifies work processes to ensure completeness, accuracy, and conformance to established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality, and ensure compliance. Participates in risk mitigation activities. Verifies completeness and accuracy of procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Products and Services, Standard Operating ProceduresRoles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)FINRA Series 99 or other qualifying exam required.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.
Experience preferred but not limited to:
-Advanced knowledge of SQL and Python.
-Intermediate experience in Tableau and Power BI.
-Working knowledge of Credit Risk operations.
-Demonstration of strong critical thinking and analytical skills in support of reporting and reporting processes.
Job Description

• Provides financial and regulatory reporting and analyses to maintain adequate controls over the financial and regulatory reporting processes. Responsible for running complex business performance, risk and operational analytics. May include the development of analytical methods/models to assess market, credit and/or operational risk of new and existing financial products.
• Leverages business / product expertise to rigorously analyze large datasets, improve risk adjusted returns, deliver profitable growth, and communicate conclusions. Synthesizes analytical results and develops, recommends, and implements business strategies that improve lending decisions, assist in managing risk, increase revenues, reduce exposure to losses, meet business goals, and improve performance. Establishes baselines for strategies and tracks actual performance to expectations.
• Applies predictive models, third party data, and other tools to develop and execute appropriate segmentation and targeting for acquisition and portfolio strategies to provide insight into portfolio risk. Manages engagements with internal and external information suppliers ensuring solution is fit for purpose while maintaining appropriate governance and oversight.
• Works with business, credit, data, and model development partners to design, develop, and monitor test designs and analytical reporting to track and enhance strategies. Designs / enhances standard reporting suites for regular product / portfolio reviews.
• Collaborates with the line of business, Finance, and Risk partners to assess and establish credit risk appetite and to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management of risk appetite.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Analytical Thinking, Credit Risks, Data Analytics, Financial Analysis, Model Development, Operational Risks, Python (Programming Language), Quantitative Models, Risk Appetite, Structured Query Language (SQL)Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the