PNC Product Owner II 

United States, Ohio, Cleveland 

447512366

Responsibilities
• Collaborate across key functional areas of Retail Lending, including Product, Legal, Risk, Design, and Technology to scope and deliver change to the customer experience.
• Own and manage specific features or capabilities of the Credit Card digital experience.
• Ideate front and back-end solutions to meet and exceed Credit Card business objectives and customer expectations.
• Support the maintenance and communication of the delivery roadmap.
• Use customer feedback, analytics, and competitive research to recommend enhancements or improvements to the user experience.
• Help drive requirements for and participate in testing and validation to ensure intended experience is being delivered as expected.
• Monitor, investigate, and resolve bugs or incidents affecting owned features and capabilities.
• Maintain organized documentation and key artifacts (e.g., roadmap, business requirements, backlog).
• Collaborative and effective communicator - Ability to work with a variety of teams and develop lasting working relationships of trust and shared success. Ability to present ideas to different audience and levels in the organization.
• Curious and customer-focused - Desires to understand and empathize with the customer experience. Genuinely interested in how customers engage with the credit card product.
• Organized and detail-oriented – Able to juggle multiple projects and efforts both large and small. Be flexible to shifting priorities without sacrificing quality.
• Bias for action – Moves quickly and decisively when needed, especially in resolving issues.
• Comfortable with ambiguity or unknowns – Doesn’t hesitate to ask questions and eager to dig into problems.
• Technical fluency – Understands and collaborates around key technology concepts (e.g., API integrations, system dependencies).Job Description

• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s).
• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the