Mr Clinical Services Project Manager Cleveland jobs at Philips in United States, Highland Heights

Your role:

• You will connect with our customers to determine clinical education needs and create training plans. Ensure that clinical application commitment and mutual responsibility are fully understood and executed and assign the Clinical Services staff to meet department financial, operational and customer satisfaction targets. Educate external customers about features and benefits of the Clinical Services Portfolio to improve related sales. Maintain a high level of communication with both internal and external customers at all times.

• Represent Clinical Services through all phases of the installation and go live process to Sales, Service and the Customer. Partner with the Zone Managers, Customer Relationship Managers, Sales, Service, and Installation Project Manager Teams to coordinate and manage customer training for installations and ongoing training needs. Partner with key stakeholders to coordinate First of Kind, Field Change Orders and Upgrades. Ensure that appropriate education resources are deployed with the goal of maximizing the customer’s clinical competence and confidence in their Philips equipment or service contract purchase. Proactively consult with customers with actionable backlog to fulfill their ongoing training needs. Quote and process stand-alone Clinical Education services directly to customers based on customer needs.

• Be Proactive! Identify value added services and revenue opportunities at customer sites and remain current on catalog changes to customer education entitlements and value-added services. Drive scheduling activities to support achievement of zone revenue and recovery targets and monitor off-site attendance to targets and create off-site registrations in a timely manner and accurately complete all billing documentation in a timely manner (i.e., transfer of charge, misc. billing request).

• Exhibit customer focus and partnership to support achievement of zone/modality NPS target.

• Stay abreast and completed all assigned training in TEDs and Philips University.

You're the right fit if:

• You’ve acquired 5+ years' experience in related education coordination, resource scheduling, registration or project/program management. Clinical applications or training experience is a plus as is familiarity with MRI and/or experience working in a radiology department within a hospital.

• You have a bachelor’s degree or equivalent combination of education and/or relevant experience listed above.

• You have strong MS Office skills.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You have strong organizational and interpersonal/communication skills with the ability to interface in a cross-disciplinary manner and adapt to change quickly.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in OH is $95,250 to $152,400.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.