Customer Service & Technical Trainer Office-based Nashville Atlanta jobs at Philips in United States, Atlanta
Philips IR/CV Clinical Solutions Delivery Consultant Atlanta United States, Georgia, Atlanta
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Bring your passion for patient care and technology to this role where you’ll be responsible for leading the delivery of Diagnostic Imaging/Image Guided Therapy (DI/IGT) clinical education to Philips customers. You will provide, basic through intermediate, application training in hospitals and clinics throughout the Central Zone.
Your role:
- Delivering engaging onsite clinical services solutions, education, and training. Guiding customers in testing workarounds, clinical integration, and new functionality of solutions.
- Ensuring site readiness through collaboration with local sales, service and customer project management teams.
- Leading and owning the learning experience through customer consultation and collaboration with internal stakeholders. Providing an excellent customer experience for onsite training and customer communication.
- Providing continuous and effective communication on project status, including issues and delays, with internal teams. Building communication and encouraging collaboration within the learning audience.
- Gaining complete knowledge of relevant solutions per modality; obtaining advanced proficiency in areas of specialization. and addressing and resolving a diverse scope of problems; demonstrating good judgement in identifying methods/techniques for obtaining solutions.
- Approximately 90% travel across the Central Zone (FL, AL, LA, MI, MS, KY, TN, IN, IL, ND, SD, MO, NE, KS, IA, AR, WI, MN,, GA) is required. The average driving time is 1-4 hours daily. Overnight stays and travel by air/train/bus may be required. Occasional national travel may be required.
You're the right fit if:
- You’ve acquired 5+ years of experience as a cardiovascular or interventional radiology Registered Radiologic Technologist in a clinical environment. Prior clinical preceptor, clinical training, and/or adult education delivery experience is highly preferred.
- You must be able to provide verification for current/active certification through the American Registry of Radiologic Technologists (ARRT) and must have an advanced certification in at least one of the following (or required to obtain within 12 months from beginning of employment): Cardiovascular Interventional Radiology (CV), Cardiac Interventional Radiology (CI), Vascular Interventional Radiology (VI), or Registered Cardiovascular Invasive Specialist (RCIS).
- You have a certificate or associate degree. Bachelor’s degree preferred. Certified Technical Trainer Plus (CTT+) is preferred.
- You’re passionate about technology and education related to patient care and you have excellent verbal and written communication and presentation skills.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You must be able to:
- Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Work flexible hours (based on business needs).
- Safely work with radiation sources and/or radioactive materials.
- Wear all required personal protective equipment.
- May be required to comply with vendor credentialing.
How we work together
This is a field role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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The annual pay range for this position in AR, IA, KS, KY, LO, MS, MO, NE, SD, is $83,000 to $133,000.
The annual pay for range for this position in AL, FL, GA, IL, ID, MI, MN, ND, TN, WI, WY is $87,000 to $140,000.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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Philips Field Service Engineer - Imaging Greater Atlanta Area United States, Georgia, Atlanta
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Field Service Engineer – Greater Atlanta Massachusetts Area
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Your role:
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
- Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:
- You’ve acquired 3+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries.
- Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
- You have an Associate Degree in electronics or equivalent combination of education and experience;BSEE/BSEET/BSME/BSMETpreferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You must be able to:
- Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
- Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a Field Role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about.
- Discover
- Learn more about
- Learn more about
The hourly pay range for this position in Georgia is $38.00 to $62.00, plus overtime eligible.
This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in
within commuting distance to Atlanta, Georgia
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
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Philips Sales Manager - Coronary Image Guided Therapy Devices Northw... United States, Georgia, Atlanta
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Your role:
- Achieving sales of all applicable disposable products and services in assigned territory; assisting in advancing revenue and market position
- Keeping tabs on new products in assigned subject area and of current and future company products
- Managing activity, development, and launch-product goals with Clinical Specialist partners and Market Development Managers. Developing skills in clinical acumen, sales ability, and leadership through collaboration with Regional Sales Manager and the Training Department.
- Partnering with customer contacts across the hospital or clinic, and discovering new opportunities for product expansion
You're the right fit if:
- You’ve acquired 4+ years of experience including a successful track record in customer relationship and account management. (Ideally selling into a hospital setting.)
- Your skills include strong clinical and technical knowledge, with the confidence to knowledgeably engage key partners to present a value proposition
- You have a BA or BS in Business or similar field, or equivalent education/experience
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You have the ability to effectively manage assigned accounts in terms of driving utilization, customer relationship management, problem resolution, business planning, successfully managing a budget and utilizing an expense reporting system
How we work together
This role is a field role. Must be willing to travel- including overnights.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about .
- Discover
- Learn more about
- Learn more about
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
be provided for this position. For this position, you must reside inwithin commuting distance to Tucson AZ
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Philips Sales Manager - RespirTech Atlanta GA United States, Georgia, Atlanta
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Job Description
Your role:
- Outside sales and territory management. Expected to achieve performance growth goals.
- Existing account management and newbusiness development. Must employ a hunter mentality to identify new opportunities, overcome objections and change mindsets.
- Duties include: Total office sales calls, in-services on patient profile and product demonstration, presenting clinical evidence and obtaining medical record documentation.
- Be an expert on Medicare, Medicaid and private insurance coverage-criteria for InCourage vest therapy. Be able to effectively educate healthcare teams in identifying patients who meet coverage criteria.
- Ability to analyze data to effectively target priority healthcare teams and create sales call routing. Capable to be flexible and adjust routing to fit pipeline management needs.
You're the right fit if:
- You have a Bachelor’s or Master's degree or equivalent and related work experience.
- You've acquired 3+ years successful direct field sales experience.
- Ability to be in the field within Territory 90% (some territories may include overnights).
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- Previous Durable/Home medical equipment and/or pharmaceutical sales experience preferred
How we work together
generally at
This isa field
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about .
- Discover
- Learn more about
- Learn more about
$133,195 to $153,040annually, plus company fleet/carTotal compensation may be higher or lower dependent upon individual performance
Target Earnings pay is only one.Details about our benefits can be found
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
These jobs might be a good fit
Philips Customer Service & Technical Trainer Office-Based Nashville ... United States, Georgia, Atlanta
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In this role you will prepare lesson plans from engineering documentation, field service requirements or software documentation.
Your role:
- Develop course materials to include lesson plans, instructor guide, training manual, Power points, information sheets, job aids, and student exercises
- Select and/or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, and computer tutorials.
- Works with engineering, technical support and manufacturing to ensure that course material reflects current product features. Instructs participants in both classroom lectures and laboratory sessions and follows up to determine applicability of course material.
You're the right fit if:
- You’ve acquired 5+ years in a related training field
- Your skills include ability to create, present and train on technical material
- You have a bachelors degree in related field
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
- You’re able to deliver new hire training program, technical training and soft skills training to various teams within the organization
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about .
- Discover
- Learn more about
- Learn more about
The pay range for this position in (Nashville or Atlanta) is $74,700 to $83,000
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
These jobs might be a good fit
Share
Bring your passion for patient care and technology to this role where you’ll be responsible for leading the delivery of Diagnostic Imaging/Image Guided Therapy (DI/IGT) clinical education to Philips customers. You will provide, basic through intermediate, application training in hospitals and clinics throughout the Central Zone.
Your role:
- Delivering engaging onsite clinical services solutions, education, and training. Guiding customers in testing workarounds, clinical integration, and new functionality of solutions.
- Ensuring site readiness through collaboration with local sales, service and customer project management teams.
- Leading and owning the learning experience through customer consultation and collaboration with internal stakeholders. Providing an excellent customer experience for onsite training and customer communication.
- Providing continuous and effective communication on project status, including issues and delays, with internal teams. Building communication and encouraging collaboration within the learning audience.
- Gaining complete knowledge of relevant solutions per modality; obtaining advanced proficiency in areas of specialization. and addressing and resolving a diverse scope of problems; demonstrating good judgement in identifying methods/techniques for obtaining solutions.
- Approximately 90% travel across the Central Zone (FL, AL, LA, MI, MS, KY, TN, IN, IL, ND, SD, MO, NE, KS, IA, AR, WI, MN,, GA) is required. The average driving time is 1-4 hours daily. Overnight stays and travel by air/train/bus may be required. Occasional national travel may be required.
You're the right fit if:
- You’ve acquired 5+ years of experience as a cardiovascular or interventional radiology Registered Radiologic Technologist in a clinical environment. Prior clinical preceptor, clinical training, and/or adult education delivery experience is highly preferred.
- You must be able to provide verification for current/active certification through the American Registry of Radiologic Technologists (ARRT) and must have an advanced certification in at least one of the following (or required to obtain within 12 months from beginning of employment): Cardiovascular Interventional Radiology (CV), Cardiac Interventional Radiology (CI), Vascular Interventional Radiology (VI), or Registered Cardiovascular Invasive Specialist (RCIS).
- You have a certificate or associate degree. Bachelor’s degree preferred. Certified Technical Trainer Plus (CTT+) is preferred.
- You’re passionate about technology and education related to patient care and you have excellent verbal and written communication and presentation skills.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You must be able to:
- Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Work flexible hours (based on business needs).
- Safely work with radiation sources and/or radioactive materials.
- Wear all required personal protective equipment.
- May be required to comply with vendor credentialing.
How we work together
This is a field role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about .
- Discover
- Learn more about
- Learn more about
The annual pay range for this position in AR, IA, KS, KY, LO, MS, MO, NE, SD, is $83,000 to $133,000.
The annual pay for range for this position in AL, FL, GA, IL, ID, MI, MN, ND, TN, WI, WY is $87,000 to $140,000.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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