Jobs at Philips in Taiwan, Taichung

You are responsible for
• Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.
• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
• Support services business
• Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
• Provide service support to team members as required, Focus on good team work.
• Prepare and provide kinds of Service Report on an accurate and timely basis
• Other tasks assigned by team & companyYou are a part of
To succeed in this role, you should have the following skills and experience:
• Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or other related major
• Strong communication skill
• Clear and logic thinking
• Ability to handle multi tasks
• Good execution skill
• Excellent English skill in reading and listening (training will be delivered in English)
• Willing to take responsibility and travel between accountable customers
• Self-motivation and self-management
• Fresh graduate is better
• 0-1 year's work experience of customer service in healthcare industry or medical information system is a plus
• Major working area is Northern Taiwan, hometown in Northen Taiwan is preferred.In return, we offer you