Product Hold Post Market Risk Specialist jobs at Philips in Netherlands

Your role:

• Provides expert guidance to customers on complex clinical procedures and protocols, leveraging deep knowledge and experience to optimize the performance and utilization of equipment.
• Takes a proactive approach in managing customer escalations, complaints, and feedback, independently assessing situations and implementing effective strategies to address concerns and maintain customer satisfaction.
• Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.
• Collaborates across multidisciplinary teams, including product development, research and development, and regulatory affairs, to drive innovation and improve product performance based on customer insights.
• Leads initiatives to enhance the organization's clinical support capabilities, including the development of new training materials, processes, and tools, to ensure continuous improvement and excellence in customer service delivery.
• Undertakes complex clinical or system application assignments, exercising autonomy and discretion in decision-making, and adapting to evolving circumstances to achieve desired outcomes.
• Takes ownership of documenting and maintaining service records with meticulous attention to detail, ensuring accuracy and completeness within the Service Management System.
• Conducts thorough investigations into customer complaints or escalations, gathering relevant data and evidence to facilitate resolution and prevent recurrence.
• Stays updated on new product releases, software updates, and industry developments through ongoing training, self-study, and participation in education programs and industry events.
• Develops and maintains strong relationships with healthcare professionals by actively participating in discussions, providing ongoing support, and soliciting feedback, ensuring that their concerns are effectively addressed.

You are fit if:

• Hold a Bachelor’s or master’s degree in engineering , Medical, Science, or a related field.
• Have 2+ years of experience in the medical industry, clinical support, healthcare, or customer service.
• Demonstrate deep clinical expertise and confidently guide customers on complex procedures and equipment usage.
• Proactively resolve escalations and complaints, ensuring high customer satisfaction.
• Apply specialized knowledge to solve complex challenges and drive innovation.
• Work independently, exercising sound judgement under broad guidelines.
• Collaborate effectively across functions like R&D, product development, and regulatory affairs.
• Lead initiatives to enhance clinical support through training tools and process improvements.
• Manage complex clinical or system assignments with autonomy and adaptability.
• Maintain accurate service documentation with meticulous attention to detail.
• Investigate customer issues thoroughly to drive resolution and prevent recurrence.
• Stay current with product updates, software releases, and industry trends.
• Build strong relationships with healthcare professionals, actively listening and responding to their needs.

Onsite roles require full-time presence in the company’s facilities.

This role is an office-based role.

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Your role:

• You are part of The Cardiology Informatics Clinical Excellence team. The Cardiology Informatics team in Eindhoven (within the Philips' Enterprise Informatics business group), a leader in cardiology informatics solutions with over 5000 customers globally. You will work closely with global ISCV customers and clinical application specialists, and the Cardiology Informatics R&D teams located in Eindhoven (Netherlands), Bangalore (India) and Blumenau (Brazil).
• Serve as a Clinical Application Specialist collaborating closely with global ISCV R&D development teams.
• Define clinical requirements and provide support to R&D, focusing on refining clinical features, prioritizing customer feedback, validating products, leading clinical testing, assessing risks, and understanding regulatory factors.
• Translate clinical requirements from customers, product management, and marketing to engineering teams for efficient development and verification processes.
• Conduct training sessions for field clinical application specialists and customers on new clinical features and products, while keeping abreast of the latest innovations in cardiology imaging.
• You'll build and maintain strong relationships with validation and collaboration sites.
• Discover the many benefits of a career at Philips. Speak with your recruiter to learn more about the benefits available in your region.

You're the right fit if:

• You hold a Bachelor's or Master’s degree in Ultrasound.
• You have 3+years of sonography experience, knowledge in usage of ultrasound and product features within the cardiology domain.
• You can understand, convey, and teach others the clinical workflows in cardiology specialties and technical use of the specific solutions.
• You have high energy, and self-driven mentality.
• You have an affinity with IT Solutions, you will be able to liaison between clinical and technical conversations.
• You are highly flexible and motivated team player, who can establish relationships with both internal and external customers.
• You are familiar with Philips products, such as IntelliSpace Cardiovascular, Xcelera, XperIM or Philips Ultrasound.
• You have excellent customer-centric & communication skills.
• You are fluent in Dutch and have a good command of English in written word and speech
• You are willing to travel up to 15% of your time and are able to travel globally on a short notice to meet with our customers.

This role is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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mid-October to start of November

at least 5 months (preferred 6 months)

Weekly presence:32-40 hours

Your role:

• Supporting the leadership team in the decision-making process by conducting insight generating analysis

• Being responsible for a dedicated departmental support process

• Supporting the day-to-day activities of the GSO which are ever-changing as a result of a dynamic environment and continuous improvement ambition.

You're the right fit if:

• Students who are currently studying towards their Master of science WO (Msc.) in Finance, Economics, Business Administration, Business Management or a related field

• Strong skills and an open and global oriented work mentality

• Advanced knowledge of MS Office (Word, Excel, and PowerPoint)

• Excellent communication and interpersonal skills to interact with senior-level management, previous internship experience in an international organization is an advantage

• Excellent English language skills (written and spoken)

In return, we offer you

Unique working experience at a global HealthTech leading firm. You will have the first insights into the world of Philips and how PIA supports Philips to realize its strategy. In addition, you will be developing hard and soft skills such as communication, analytical and stakeholder management skills.

How we work together

Onsite roles require full-time presence in the companys facilities.

or suppliers

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base and.

Your role:

• Influence and improve product design from the early development phase to ensure optimal alignment with supply chain capabilities and manufacturability.

• Optimizing and improving IGTS’ supply base and -chain

• Collaborate closely with R&D, Supplier Engineering, Procurement, and Project Managers to support end-to-end sourcing activities.

• Drive supplier scouting and selection, prepare RFQs, and engage with cross-functional stakeholders in proposal evaluation and sourcing matrix decisions.

• Drive supplier transfers improving product cost, quality and risk mitigation.

• Support prototype qualification and verification in collaboration with Supplier Engineers and ensure timely part readiness.

• Lead supplier engagement during BoM RFPs/RFQ’s, ensuring quality, technical feasibility, and competitive pricing.

• Conduct Design for Excellence (DfX) activities to drive improvements in product cost, quality, and risk mitigation.

• Engage in early supplier innovation events and incorporate supplier input into design and sourcing strategies.

• Participate in broader procurement projects beyond NPI, including supplier transfers, service spend optimization, and process improvements.

• Develop business cases and support sourcing recommendations for internal decision-making at the management team (MT) level.

• Monitor production post-launch to build Product Cost Roadmaps and drive continuous cost, quality, and risk improvement initiatives.

• You’ll be part of a collaborative and international team based in Best (NL) which is part of a global team also located in China and India. You’ll work under the guidance of the localProcurement BPand collaborate with the global procurement team, supplier engineers, component management, and cross-functional project stakeholders involved in innovation and industrialization.

You're the right fit if:

• You hold a Bachelor’s or Master’s degree in Engineering (e.g. Electrical, Electronic, Industrial),R&D,Supply Chain, or Operations.

• You bring a hands-on, proactive attitude and experience in procurement, sourcing, or supply chain roles—preferably in NPI or R&D environments.

• You have experience or affinity with electronics and software, and strong analytical skills to prepare business cases and influence design and sourcing decisions.

• You demonstrate strong stakeholder management, ownership, and project management capabilities, and are comfortable working in a cross-functional, global environment.

• You are an experienced professional (typically 6+ years) or a high-potential candidate with a strong growth mindset.

• You are living in The Netherlands

How we work together

This role is an onsite role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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Your responsibilities include the following:

• Identify / prospect opportunities for new customer acquisition
  • Define and execute account strategy across a range of customer accounts (e.g., conduct market and competitor research)
  • Drive effective funnel management to build towards sales targets and Philips business objectives
  • Collaborate with and engage Specialists and Business unit leaders during key portions of the sales process
• Establish meaningful customer partnerships
  • Engage with a range of customer partners to identify new business opportunities (from clinical stakeholders to C-suite, incl channel partners)
  • Develop a comprehensive understanding of a customer’s current and future needs, and identify how opportunities for the EI portfolio to meet their needs
  • Tailor talk tracks to demonstrate the value of the EI portfolio with high potential new accounts
  • Partner with Sales Specialists to provide customers with deep product expertise during the sales cycle
• Lead contract negotiations to secure mutually beneficial terms
• Collaborate with Philips sales leaders to deliver on shared EI business objectives
• Maintain Salesforce.com hygiene to enable effective reporting and forecasting

To succeed in this role, you should have the following skills and experience:

• Preferred bachelor's degree in relevant discipline.
• Experience managing a software sales funnel and prioritizing opportunities requiring escalation or acceleration to ultimately deliver on results
• Deep customer-orientation, track record of ability to cultivate strong customer relationships with key decision makers (incl. C-suite)
• Understand how to efficiently leverage specialist knowledge / product resources to develop tailored customer offerings
• Resilient sales mindset able to adapt in a dynamic customer environment
• Proven track record of creating and executing account plans towards sales objectives and delivering commercial targets
• Preferred in-depth experience of selling Healthcare IT products in a clinical environment, and/or great knowledge of hospital ecosystem.
• Able to clearly articulate the value of technical software and/or medical products to a range of customer profiles
• Familiarity with CRM software (Salesforce)
• Quality first and Patient Safety mindset
• Excellent verbal and written communication skills

Onsite roles require full-time presence in the company’s facilities.Indicate if this role is an office/field/onsite role.
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Biomedical Technician Site Lead - Loma Linda, California

Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Loma Linda, California area.  You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

You will lead implementing best-in-class supply planning capabilities across end-to-end supply chain to deliver superior customer service levels with optimized profitability. You will work with a team of dedicated professionals and collaborate cross-functionally to set standards of supply planning excellence, transform supply planning processes, and accelerate successful implementation of planning technology solutions that enhance our supply planning capabilities.

Accountabilities:

• Spearhead the implementation of digital planning tools and solutions to enhance Supply Planning accuracy, efficiency, and responsiveness.

• Develop and communicate a clear and strategic product roadmap for Supply Planning, aligning with business goals and customer requirements.

• Define and track key performance indicators (KPIs) related to Supply Planning, using data insights to drive continuous improvement.

• Subject matter expert and coach providing guidance on blueprint, problem solving, design principles for digital solution, project management and expectation management.

• Lead the optimization of the O9 supply planning solver by fine-tuning model parameters, constraints (e.g., lead times, capacities, material availability), and scenario configurations to improve plan quality, increase constrained demand coverage, and ensure realistic, executable supply plans. Collaborate with cross-functional teams to validate solver logic against business rules and continuously improve planning outcomes.

• Collaborate closely with cross-functional teams including IT, data analytics, and operations to ensure seamless implementation of digital planning solutions.

• Performs the Product owner role in Agile transformation programs specific to their products, leading the development to deployment and supporting the adoption process for the tools Drive Agile practices within the Supply Planning workstream, fostering a culture of collaboration, adaptability, and continuous improvement. Lead Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews to ensure successful execution of initiatives.

• Understand user needs and work closely with stakeholders to define requirements, prioritize features, and create user stories.

• Own gathering planning requirements, facilitate prioritization across businesses, and govern changes to current planning technology.

• Own the management of specific planning tools and systems that support Philips’s planning activities, including S&OP, S&OE, demand, sales and supply planning.

• Champion change management efforts, ensuring effective adoption of digital solutions for supply planning.

• Monitor and drive the adoption of advanced planning software, analytics platforms, and automation tools to streamline supply planning processes and deliver actionable insights.

• Monitor key performance indicators (KPIs) to evaluate the effectiveness of supply planning initiatives and recommend improvements.

• Stay ahead of industry trends and emerging technologies, consistently infusing innovative ideas into the planning function and identify opportunities for digital intervention throughout the planning lifecycle.

You're the right fit if:

• Bachelor's / Master's Degree in Business Administration, Project Management or equivalent.

• Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Project Management, Program Management, Portfolio Management, Agile Methodology or equivalent.

• Atleast 1 to 3 years experience with O9, exposed to O9 planning, rollout and deployment is a must.

• 5+ years of experience in Supply Planning, with a focus on digital integration and Agile methodologies. Desirable with Supply chain experience in IBP/S&OP, end-to-end planning processes, inventory management, product life-cycle management, sourcing, supply chain financials, and / or supply chain modeling experience, demand forecasting, inventory optimization, and production planning.

• Excellent understanding and proficiency in utilizing digital tools and technologies relevant to Supply Planning, such as advanced planning software and data analytics. Hands on successful experience in advanced planning digital system selection and implementation highly advantageous.

• Operating knowledge in digital planning and analytics systems in the areas of integrated business planning, demand and supply planning.

• Proven experience as a Product Owner, driving Agile practices and managing digital initiatives and agile certification (CSPO, SAFe PO/PM, etc.) is a plus.

• Strong project management skills, including experience in resource allocation, budget management, and timeline tracking - including the ability to lead multiple initiatives concurrently while meeting deadlines.

Shaping the Future

• Provides thought leadership in building connections between supply chain actions and strategic business outcomes.

• Proven experience with designing, shaping and implementing supply chain and planning transformation that has delivered sustainable breakthrough results, including, but not limited to digitization and automation.

• Strong analytical skills to assess, frame and drive data-driven decisions and experience in developing and implementing strategies. Capable of interpreting data to inform decision-making and improve project outcomes.

Leadership

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

• Demonstrated ability to foster and maintain strong working relationships and influence at different levels of the organisation and ability to lead, inspire and motivate teams

• Excellent leadership, communication, and interpersonal skills to collaborate effectively with diverse teams.

• Effective at leading conversations that influence and drive optimized decisions with multiple stakeholders.

• Able to handle problems or conflicts with others openly and directly. Committed and willing to take risks, make decisions, and escalate when needed to achieve desired business outcomes.

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