Jobs at Philips in China, Guangzhou

为客户提供高质量的服务，包括安装、维修、预防性维修和升级。这个职位对于确保客户的长期满意度和忠诚度非常重要，并且在客户服务业务和销售业务的增长中发挥着非常重要的作用

您的职责是

• 为客户提供高质量的服务，包括安装、维修、预防性维修和升级
• 准备并准确及时的提供各类服务报告
• 发展和维护与客户的良好关系，确保客户满意和忠诚
• 制定并达到与客户满意度和服务质量的考核指标
• 根据需要为公司其他团队、ASP和团队成员提供支持，专注于团队协作
• 参加培训并发展相关的知识和技能
• 支持销售业务和客户服务业务
• 完成团队及公司交办的其他工作

要成功应聘本职位，您应当具备以下技能和经验

• 本科或以上学历，生物医学工程、电子电气、自动化及相关的专业
• 对医疗产品有较强的技术知识
• 良好的沟通能力，乐于与他人分享
• 自我激励和自我管理
• 能接受出差

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High School Diploma plus Active student status/enrollment at the University, College or Vocational Education.
No prior experience required.

• Aids in the management of a dedicated departmental support process which has an indirect impact on Philips’ med-tech products (e.g. audit processes within Finance) by collaborating with different stakeholders to ensure smooth operations, demonstrating great inter-personal and communication skills.
• Supports the day-to-day activities of a dedicated department, typically involving strategic, operational and/or administrative tasks etc. to meet dynamic environment and continuous improvement goals, exercising autonomy within established procedures.
• Conducts research on relevant topics and areas as requested by the manager/supervisor by investigating current trends, industry best practices and competitive landscape to provide comprehensive insights and support the strategic direction of ongoing projects and initiatives.
• Analyzes data related to departmental projects as requested by the manager/supervisor, identifying significant trends, patterns, and anomalies, and delivering actionable recommendations that drive data-informed decision-making.
• Participates in team meetings, contributing innovative ideas and strategic input, while also capturing detailed minutes that accurately reflect discussions, decisions, and action items, ensuring effective communication and follow-up within the team.
• Assists in preparation and presentation of reports or findings for internal and external stakeholders as required by manager/supervisor, ensuring that all findings are presented with utmost accuracy and clarity.
• Organizes and maintains departmental documentation and files by systematically categorizing and filing records, reports, and other essential documents to ensure they are easily accessible and retrievable, thereby enhancing the department's operational efficiency and compliance with regulatory requirements.
• Maintains up to date knowledge of industry trends, developments, and best practices and learns technical skills related to industry, exhibiting a commercial and growth mindset.

• Stakeholder Management
• Business Acumen
• Document Management
• Root Cause Analysis (RCA)
• Research & Analysis
• Documentation & Reporting
• Microsoft Office
• Market Intelligence
• Event Operations

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Regional Service Parts Leader - Americas

As theRegional Service Parts Leaderyour role is responsible for customer success by providing high-performance parts-delivery performance.The key purpose is to provide them with the right part when and where they need it – every time. In this role you will be part of the regional SPS team, a newly formed team responsible for customer success in the region by providing high-performance parts-delivery performance and introducing new capabilities supporting regional Service offerings.

Your role:

• Drives the development and implementation of comprehensive supply chain improvement strategies, ensuring optimization of end-to-end supply chain processes to enhance efficiency and effectiveness. You will also be the key escalation point for all the regional team.
• Establishes and maintains a robust framework for Operational Excellence methodologies and tools, driving consistency and excellence in process optimization efforts across all functional areas of the supply chain.
• Achieving seamless integration with Regional Service activities and superb levels of collaboration across the value chain.
• Anchoring Service Parts process requirements into the Regional Service processes to enable an effective and efficient Supply Chain

You're the right fit if:

• You’ve acquired 8+ years of experience in areas such as Supply Chain Management, Business Process Improvement or Operational Excellence. At least 2 years being a people manager.
• Your skills include problem solving, conceptualizing, knowledge in Lean.
• You have a Bachelor's in Business Administration, Operations, Supply Chain Management or equivalent. Master's Degree is a plus.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this.
• You have strong communication skills. Able to communicate in cross-functional and cross-cultural environment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office role in our Philips office in Nashville.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Nashville, Tennessee is $144,750 to $231,600.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

• Ensures the development and execution of product modality sales plans, and implements strategic changes to unit policies to optimize operational effectiveness and sales performance, ensuring alignment with strategic objectives and market demands.
• Participates actively in defining and overseeing the implementation of business policies, pricing strategies, and product configurations within the BU's region, ensuring adherence to established guidelines and maximizing market penetration, working under general supervision.
• Maintains and updates CRM records with accurate customer interactions and sales data for products, ensuring timely data entry to support sales strategies, track engagement, and enhance customer relationships, while leveraging insights to improve sales processes and customer satisfaction.
• Assists stakeholders in delivering compelling customer presentations that emphasize the clinical and technical aspects of the value proposition, while effectively navigating competitive positioning and contributing to tender strategies and quotations.
• Supports concerned stakeholders in achieving business goals, including balanced selling and attainment of business unit annual operating plan (AOP) targets, and validates product forecasts through rigorous analysis and reporting.
• Works with Marketing to provide input on sales tools, pricing strategies, and competitive threats, enabling Marketing to effectively support specialists and contribute valuable insights to business unit strategies.
• Prepares and delivers precise monthly business forecasts through meticulous lead and opportunity management, facilitating informed decision-making and resource allocation across the sales team.
• Tracks competition and industry changes, providing actionable feedback to sales and marketing organizations to enhance product offerings and maintain competitive advantage.
• Guides continuous improvement initiatives leveraging Lean methodologies to streamline sales processes, improve operational efficiency, and foster a culture of innovation and excellence within the commercial unit.
• Executes detailed market analyses and customer segmentation strategies to identify new opportunities and expand market share, contributing to sustained business growth and market leadership in modality sales.
Onsite roles require full-time presence in the company’s facilities.Indicate if this role is an office/field/onsite role.
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• Develops and implements strategic account plans for high-value transactional accounts, aligning with overall business goals and driving substantial sales growth and profitability.
• Builds and sustains strong relationships with senior customer stakeholders, understanding their business needs and providing tailored solutions to foster long-term partnerships.
• Coordinates across cross-functional teams in the creation and delivery of complex, customized offers, ensuring alignment with customer requirements and maximizing value propositions.
• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
• Develops professional expertise and applies comprehensive knowledge of company products and services to effectively address challenges and opportunities, ensuring high-quality solutions and customer satisfaction.
• Conducts comprehensive market analysis, updates sales data in the Customer Relationship Management System in line with Company policies and KPI's, identifying emerging trends, competitive threats, and opportunities to inform strategic planning and decision-making, thereby enhancing business strategy and performance.
• Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
• Leads the execution of advanced commercial plans, including innovative distribution and promotional strategies, to optimize market penetration and sales performance, driving significant revenue growth and market share expansion.
• Delivers persuasive and informative presentations to senior customer audiences, effectively communicating complex solutions to support high-impact sales activities.
• Monitors and assesses the performance of sales initiatives, implementing data-driven improvements to enhance customer interactions, satisfaction, and overall sales outcomes. No prior experience required with Bachelor's OR minimum 4 years of experience with Vocational Education in Customer Relationship Management, Sales and Business Development, Account Management in B2C environment or equivalent.
Proven Track Record of Sales Delivery against Targets in Medical Devices Market. • Sales Acumen
• Business Development
• Market Research & Analysis
• Commercial Acumen
• Data Analysis & Interpretation
• Account Management
• Customer Relationship Management (CRM)
• Account Strategies
• Continuous Improvement
• Stakeholder Management
• KPI Monitoring and Reporting
• Developing Proposals
• Sales Forecasting

Your role:

• Managing incoming customer orders (systems, options and upgrades), overseeing and coordinating the process to complete and correct the order information until the order is ready to be booked

• Handling quotation process (preparing offers details, verifying price data, preparing documents for customers)

• Pro-active collaboration with the Account Managers, Project Managers, Product Managers and other stakeholders until the cases are completed and prepared for further processing in the Supply Chain team

• Ensure that all parts of a customer orders (from factories and 3rd party suppliers) are correctly listed on the order

• Collect missing information from the specialists in the sales organization

• Ensure timely hand-over of the cases to order management according to the agreed policy

• Provide support with further standardizing and documenting the way of working within the sales support team

You're the right fit if:

• You have2 years of experience in matrix organization, within Supply Chain, Order management or Customer Service,

• You are proficient in German and English languages (C1),

• You have good communication skills and ability to cooperate with multiple functions to deliver results,

• You have the ability to prioritize your work and attention to detail,

• You have knowledge of SAP or ther ERP and Salesforce (would be an advantage)

Our benefits:

• Hybrid model of working (3 days at Office in Lodz)

• Employment contract

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Wide variety of trainings & learning opportunities

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Your role:

• Participate in defining and controlling of the implementation of the business policy, pricing strategy and product/modality to be sold by the BU in the region, according to established guidelines
• Work together with AMs, Sales Specialist informs and recommend customers the latest technological innovations developed and its associated configurations, including the possible upgrades of the installed base, attending the complaints and inquiries made, in order to obtain a higher level of customer satisfaction and contribute to achieve the sales targets.
• Assist AMs with customer presentations specifically focused on the clinical and technical components of the value proposition. Understand and address competitive positioning and marketing strategy of respective product / modality, and supports where needed in identification of the tender strategy and quotation
• Support the Account managers and District Managers in achievement of business goals including balanced selling and BG/BIU AOP attainment and validating product forecasts.

You're the right fit if:

• Bachelor degree in Bio-medical Engineering or Medical Imaging
• Experience in hospital or healthcare industry, MR background is a strong preference
• Knowledge in competitor’s product and technology
• Good presentation, selling and communication skills

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
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