Business Marketing Manager Igt-devices jobs at Philips in Belgium

In this role you will be responsible for the upcoming launches of new systems and ensure driving demand for the One IGT proposition

Your role:

In-line with our global strategy, you are responsible to generate the specific international strategy for our IGTD Systems. Ensuring advocacy of successes and working towards the One-IGT value proposition are key in this role:

• Define and Execute the go-to-market approach for assigned portfolios of products, solutions, and services, meticulously analyzing market trends and customer insights to ensure precise alignment with international and global marketing strategy

• Collaborate with global and international marketing team, market intelligence and sales leadership to prioritize target accounts, market segments, and growth opportunities.

• Build reference sites, customer testimonials, and clinical proof points that resonate with the local audience. Partner with KOLs and professional societies to strengthen Philips’ position in the local market.

• Ensure seamless execution of new product introductions and launches, providing comprehensive support to the global and local teams and maintaining rigorous adherence to project timelines. Ensure flawless execution and synchronized strategy implementation that drives optimal market launch outcomes.

• Work under limited supervision and broad guidelines, providing expertise and support as the primary contact, ensuring that strategic annual marketing plans are not only well-integrated but also adapted to regional nuances and customer needs.

• Drive adoption and utilization of our devices technology and define specific programs for One IGT ‘s unique value proposition.

• Provide strategic insights into annual marketing plans, conducts thorough competitive analyses and developing highly tailored value propositions that resonate deeply with targeted audiences and effectively address their pain points.

• Create market development initiatives for key markets to increase clinical adoption to our technology. Organize and execute customer engagement activities such as workshops, demos, webinars, and clinical events.

• Create and implement comprehensive omni-channel marketing initiatives to maximize impact.

• Analyze comprehensive category analytics and consumer insights to proactively drive continuous performance enhancement, identifying and addressing critical knowledge gaps to optimize consumer engagement and foster robust stakeholder collaboration. Accordingly, develop adoption and commercialization innovative initiatives.

You're the right fit if:

• Bachelor’s degree in Marketing, Business, Healthcare, or related field.

• 3–5 years experience in downstream marketing, preferably in healthcare, medtech, or related industries.

• Strong execution skills with the ability to adapt global strategies for local impact.

• Excellent presentation, communication, and stakeholder management abilities.

• Knowledge of image-guided therapy, interventional systems, or healthcare technology is a plus.

• Willingness to travel 30-40% of time

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Your role:

• Driving operations performance by ensuring that key design principles are adhered to, by following the Hoshin Planning and ensuring that improvement projects are executed to time, cost and quality

• Manage risk at a local/corporate level to ensure transparency of risk portfolio and to highlight when credit exposures are increasing beyond risk appetite. Works closely with Treasury to review and update credit risk policies (Credit Risk management role)

• Drives root cause analysis and runs regular reviews with local teams to identify which processes result in manual activities/late payments and works with LEAN operations, sales, finance BPs, to find solutions to eliminate/reduce the root causes

• Manage AR portfolio with Infosys driving transparency and standardization on work performed by Infosys

• Sets performance KPIs and mentors team to drive them efficiently, ensures training curriculum is available and leads on- and offboarding processes.

• Responsible for performance management and development of team

• Approving ICS controls

You're the right fit if:

• Cash Application experience is desirable

• Background in F&A, Economics or Business Administration

• Fluent English

• Customer service focus

• Determination to achieve excellent results

• SAP and Customer Master data process knowledge

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Your role:

• Provide first- and second-line technical support to internal and external customers on Philips IGT-D (Spectranetics & Volcano Legacy) systems by responding to technical calls and emails, troubleshooting issues, and following up on reported incidents.

• Manage service complaints, perform benchwork to recondition and decommission systems, and support customers, co-workers, and leadership with various technical tasks.

• Oversee Install Base-related matters globally from the Center of Excellence in Zaventem.

• Provide comprehensive end-to-end support to customers in the DACH region (Germany, Austria, and Switzerland) on complaint handling, service entitlement, PM coordination, and various other responsibilities.

• Create and support the automated generation of Installed Base records in the Installed Base management system using validated data from BIUs and other verified sources, including Multivendor, third-party products, and non-medical products.

• Maintain existing Installed Base records in line with validated change requests while applying objective evidence and notes.

• Conduct regular data accuracy analysis, provide data for field audits, and incorporate audit results into the maintenance process.

• Enhance customer satisfaction and minimize downtime to drive revenue by adopting a Customer First approach.

• Prepare customer quotes, order parts, track parts returns, and correct service quality records as part of the end-to-end process.

• Perform in-house service for all IGT-D systems at the Technical Service Center in Eindhoven, Netherlands (1-3 times per month; driver’s license required).

• Occasionally visit hospitals for training and to enhance system knowledge across the Benelux and Europe.

• Visit markets twice per year and customers to better understand field operations and collaborate with sales teams.

• Utilize Sales force, CRM and ServiceMax for handling quotes, cases, error log analysis, order processing, and e2e complaint handling.

• Handle nearby 3-5 calls per day in the contact center and manage around 15-20 complaints per week.

You're the right fit if:

• A Bachelor's degree or higher in Electronic or Medical Technology, or a related field with relevant experience in an engineering or a Customer Service environment.

• Native or near-native German. Good English, both verbal and written. Other languages are welcome.

• The ability to quickly assess problems and determine the appropriate level of escalation.

• A proactive personality who thrives in a dynamic environment.

• The ability to manage demanding stakeholders and lead and inspire an organization.

• Driving license is required due to field visits.

• Training on our systems, medical device regulations, quality systems, and internal processes.

• Proficiency with a wide variety of IT tools, most of them browser-based.

• Prior experience with Salesforce, servicemax, SAP, Teams, and other tools is preferred.

• Ability to work in the office at least 3 days a week, with some flexibility for emergencies.

• Must be open to working on public holidays to support global operations to support emergency needs (excluding Christmas and New Year's).

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Your role:

• Customer Satisfaction & Relationship Management : You are responsible for customer satisfaction (NPS) and maintain structured Service Performance Reviews with hospitals to align on performance and expectations.

• Escalation Handling : You take the lead in managing customer escalations by coordinating with technical colleagues to develop action plans, ensuring clear communication and expectation management both internally and externally.

• Team Leadership, Development & Collaboration:

  • You coach and guide your team of Field Service Engineers in delivering on service commitments, ensuring operational excellence and driving continuous performance improvements.

  • You stimulate timely and effective collaboration within BNL and across Europe, encouraging your team to connect with the right specialists, colleagues across modalities, and the European Service Organization when needed to achieve the best solutions for customers.

  • You support the well-being and professional development of your team members, fostering individual growth and strengthening team performance.

• Profitability: You monitor and safeguard the profitability and margin of your customer contracts and ensure operational excellence of your team, safeguarding the profitability of the service operation.

• Together with your SDM colleagues you utilize LEAN techniques to drive operational efficiency improvements at the business and department level.

You're the right fit if:

• 5-7 years of experience in service operations, with a strong focus on continuous improvement and a global/multicultural perspective.

• Structured Customer & Stakeholder Focus: Strong customer intimacy, ability to collaborate with and influence multiple stakeholders, and drive results-oriented outcomes.

• Leadership & People Management: Proven leadership experience, ability to build relationships in a matrix environment, coach and guide teams around common goals, and motivate diverse teams.

• Problem Solving & Continuous Improvement: Strong LEAN leadership, problem-solving skills, and commitment to a quality-first mindset.

• Communication & Language Skills: Excellent verbal and written communication in English, French and Dutch.

• Education: A degree in business or equivalent.

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As our Medical Education Training Manager for our Structural Heart Disease team, you will be responsible for the development, facilitation, execution, documentation, and monitoring of SHD medical training and educational programs (both in-person, virtual, and on-demand asynchronous) as part of a clearly defined, persona-based, blended clinical learning pathway. You will also develop customized programs for targeted in-service (on-site) programs and coordinate hands-on training for budgeted society meetings/ industry conferences which create opportunities to meaningfully educate and impact the practice of participants. You will collaborate with all functions of the business unit (Marketing, Sales, R&D, L&R) to develop an agile program strategy aligned with business priorities and strategic imperatives.
Your role:

• Develop, implement, and manage Training curricula that facilitate clinical, technical and/or sales competence, confidence & proficiency in independently supporting the IGTD-CV/PV/HRM/SH (structural heart) portfolios.

• Develop curricula based on key principles of Adult Learning and inclusive of all learning styles.

• Provide organization and direction of the clinical learning pathway, continuously seeking to shorten the learning curve for clinical technical competence and confidence through innovation.

• Own customer training programs end to end - responsibilities include budgeting, development of objectives & agenda, program development based on audience stratification and targeting, content creation in collaboration with KTLs, timely/creative promotion and advertising leveraging marketing and using social media platforms.

• Continuously evolve curricula based on AAR, tracking proficiency metrics, financial impact metrics, surveys, and feedback, throughout the year.

• Elevate programs by making data-based decisions and attend and assist with planning and development of training for various devices, platforms and programs for both internal and external customers in conjunction with business partners where clinical, technical, or sales enablement expertise is needed, i.e. marketing, Med Ed, Sales Enablement

• Collaborate with Key Thought Leaders (KTL), marketing and sales counterparts and key stakeholders to update content and to drive/cultivate peer to peer engagement that reduces learning curve for customers.

• Collaborate cross-functionally to assist with planning and development of training for new devices, platforms and programs for external and internal customers in conjunction with business partners where clinical, technical and/or sales expertise is needed

• Develop Devices Medical Education Strategy in alignment with business priorities and strategic imperatives utilizing metrics for external customers (Physicians & HCPs).

• Underpin strategy with detailed development project plans with milestones and progress reports.

• Support Clinical Sales training events as needed to support field competence with medical education event support.

• Collaboration with Director and members of the team, on training materials for your assigned area- is a supportive and approachable resource for outside stakeholders and continually demonstrates a “how can I help” behavior.

• Facilitation of document review and approval process/ working with content creation partners to ensure all materials are within compliance.

• In collaboration with the Director and team members- interfacing with vendors who are responsible for MedEd programs when needed.

• Ensuring all educational programs are in line with compliance guidelines.

• Collaborating with training logistics coordinators to ensure that the team has an effective database & running of reports.

• Attending Medical Education team meetings.

You're the right fit if:

• Education: Bachelor's degree required (Master’s preferred).

• Experience: Structural Cardiac Cath lab background with SHD procedural expertise.

• Industry Knowledge: Medical device experience and collaboration with physicians preferred.

• Strong communication, organizational, and business acumen.

• Expertise in adult learning principles and curriculum development.

• Presentation skills for various audience sizes.

• Ability to manage budgets, deadlines, and multiple priorities.

• Results-driven with metric-based program evaluation.

• Strong teamwork and cross-functional collaboration.

• Ability to work independently and build lasting relationships.

• Travel up to 60%, including some weekends.

• Commitment to customer focus, quality, and integrity.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover .
• Learn more about .