Service Delivery Coordinator jobs at Philips in Australia, Sydney

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

• You will hold at minimum High School Certificate, Diploma, Vocational Education as a minimum and or Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

• You will hold at minimum High School Certificate, Diploma, Vocational Education as a minimum and or Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent

1. Work on various healthcare/medical interoperability software projects, including developing prototypes, updating existing projects, etc.
2. Work on security related projects, such as researching on existing security toolkits, developing prototypes, etc.
3. Support team on documentation work.
4. Other related task per project request.

1. Graduate student majored in computer science, computer engineering, software engineering, electronic engineering, biomedical engineering or related;
2. Familiar with software development skills and toolsets, e.g., Git, Tomcat, Python/Java, NodeJS, Docker, Linux, ChatGPT, Copilot.
3. Familiar with documentation toolsets and technologies, e.g., MS Office, Markdown.
4. Have basic AI and cryptographic concepts and better to have AI developing skills.
5. Knowledge/experience on C++/Rust is a plus.
6. Good English reading and writing skills.
7. Willing to learn new technology and skills.

Day-to-day, your role will be extremely diverse and include; Working with the wider service and sales teams across NSW, to identify and convert sales opportunities and maximize contract penetration. You will do this while maintaining exceptional customer relationships (over the phone and face-to-face), providing a point-of-sale quotations and compiling customer contracts. You will also be responsible for the negotiation of sales terms, tender activities and exceeding territory sales budgets and identifying growth opportunities.

You will report to the Sales Manager Medical Imaging for NSW and work closely with a team of passionate and enthusiastic Account Managers, responsible for selling the medical equipment pertaining to the service agreement contracts, which you will be dealing with. More broadly, you will be working as part of the Philips Healthcare team and have daily interactions with internal stakeholders from across the business.

You’re the right fit if:

• Proven experience working in a selling, negotiating and contracts management position;

• Knowledge of compiling service contracts, pricing schedules or quotations;

• Tertiary qualifications in a business-related field with experience working within the Healthcare Sector would be highly advantageous;

• Strong attention to detail;

• Experience using Salesforce and SAP would be preferential;

• Influential interpersonal and Customer Services skills with the ability to build long-term and trusting customer relationships both internally and externally;

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

Your challenge

Day-to-day, your role will be extremely diverse and include; Working with the wider service and sales teams to identify and convert sales opportunities of service contracts and maximize market contract penetration. You will do this while maintaining exceptional customer relationships (over the phone and face-to-face), and becoming an expert in the Philips Service product portfolio. You will be responsible for the negotiation of sales terms, attending customer review meetings, exceeding territory sales budgets and identifying growth opportunities.

You’re the right fit if:

• Bring proven experience working in selling, negotiating and maximizing value proposition.
• Tertiary qualifications in a business-related field with experience working within the Healthcare Sector would be highly advantageous;
• Prior contract renewal or contract sales experience;
• Strong attention to detail, time management and ability to thrive in a high volume, deadline driven environment.
• You have strong skills in Excel including manipulating large amounts of data and use of pivot tables. If you have working knowledge of Salesforce that would be a bonus;
• Influential interpersonal and Sales skills with the ability to build long-term and trusting customer relationships both internally and externally;

Your challenge

Reporting to the Solution Delivery Leader ANZ , you will be required to continue the development and maintenance of relationships with a variety of internal and external stakeholders at all levels including: Clients MES Mangers covering Operations & Contract Management, Head of Customer Support, MES Management team, district Field Service teams. Within our MES customer base, the role will engage with suppliers, operators, clinicians and administration staff as required.

With your great skills in problem solving and operational excellence focus you will be able to confidently deliver process improvement as well as the ability to leverage colleagues and influence across a matrix organisation which is critical to the success of this role.

Responsibilities include:

• Development of Key Performance Indicator reports for MES Management Meetings (monthly, quarterly, and yearly)
• Insight and reporting on Uptime for Systems managed by Philips
• Contractual profitability reporting
• Monthly collection and analysis of Service Work Orders for Key Performance Indicator (KPI) reporting
• End to end operations delivery through managing key relationships
• Oversees data management, analysis and metric application to create visibility and with the MES Management identify root causes of gaps in a consistent and best in class MES delivery
• Overseeing and maintaining system replacement roadmaps and budget allocations
• Liaison with install base team to ensure management of install base
• Liaison with centralized planning for preventative maintenance planning
• Investigation of specific work orders for MES supplier performance management
• Support the needs of Philips customers and maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value
• Assisting the solutions team with supplier follow-ups on customer inquiries

You’re the right fit if:

• Experience of operational analytics and contract administration with Industry skills/knowledge of healthcare and radiology operations being ideal.
• Strong command of Microsoft Office Suite, with advanced excel skills and previous knowledge. Experience with operations functions of Service Max a bonus.
• Experience in working within a matrix structure or cross-functional team
• You are confident in presenting on a regular basis with high level of communication (verbal, presentation and written) and stakeholder management.
• Influential interpersonal and Sales skills with the ability to build long-term and trusting customer relationships both internally and externally;