Operations Analyst - Managed Equipment Service Mes jobs at Philips in Australia, Sydney

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

• You will hold at minimum High School Certificate, Diploma, Vocational Education as a minimum and or Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

• You will hold at minimum High School Certificate, Diploma, Vocational Education as a minimum and or Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent

• Ensures the development and execution of product modality sales plans, and implements strategic changes to unit policies to optimize operational effectiveness and sales performance, ensuring alignment with strategic objectives and market demands.
• Participates actively in defining and overseeing the implementation of business policies, pricing strategies, and product configurations within the BU's region, ensuring adherence to established guidelines and maximizing market penetration, working under general supervision.
• Maintains and updates CRM records with accurate customer interactions and sales data for products, ensuring timely data entry to support sales strategies, track engagement, and enhance customer relationships, while leveraging insights to improve sales processes and customer satisfaction.
• Assists stakeholders in delivering compelling customer presentations that emphasize the clinical and technical aspects of the value proposition, while effectively navigating competitive positioning and contributing to tender strategies and quotations.
• Supports concerned stakeholders in achieving business goals, including balanced selling and attainment of business unit annual operating plan (AOP) targets, and validates product forecasts through rigorous analysis and reporting.
• Works with Marketing to provide input on sales tools, pricing strategies, and competitive threats, enabling Marketing to effectively support specialists and contribute valuable insights to business unit strategies.
• Prepares and delivers precise monthly business forecasts through meticulous lead and opportunity management, facilitating informed decision-making and resource allocation across the sales team.
• Tracks competition and industry changes, providing actionable feedback to sales and marketing organizations to enhance product offerings and maintain competitive advantage.
• Guides continuous improvement initiatives leveraging Lean methodologies to streamline sales processes, improve operational efficiency, and foster a culture of innovation and excellence within the commercial unit.
• Executes detailed market analyses and customer segmentation strategies to identify new opportunities and expand market share, contributing to sustained business growth and market leadership in modality sales.
Onsite roles require full-time presence in the company’s facilities.Indicate if this role is an office/field/onsite role.
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1. Work on various healthcare/medical interoperability software projects, including developing prototypes, updating existing projects, etc.
2. Work on security related projects, such as researching on existing security toolkits, developing prototypes, etc.
3. Support team on documentation work.
4. Other related task per project request.

1. Graduate student majored in computer science, computer engineering, software engineering, electronic engineering, biomedical engineering or related;
2. Familiar with software development skills and toolsets, e.g., Git, Tomcat, Python/Java, NodeJS, Docker, Linux, ChatGPT, Copilot.
3. Familiar with documentation toolsets and technologies, e.g., MS Office, Markdown.
4. Have basic AI and cryptographic concepts and better to have AI developing skills.
5. Knowledge/experience on C++/Rust is a plus.
6. Good English reading and writing skills.
7. Willing to learn new technology and skills.

Day-to-day, your role will be extremely diverse and include; Working with the wider service and sales teams across NSW, to identify and convert sales opportunities and maximize contract penetration. You will do this while maintaining exceptional customer relationships (over the phone and face-to-face), providing a point-of-sale quotations and compiling customer contracts. You will also be responsible for the negotiation of sales terms, tender activities and exceeding territory sales budgets and identifying growth opportunities.

You will report to the Sales Manager Medical Imaging for NSW and work closely with a team of passionate and enthusiastic Account Managers, responsible for selling the medical equipment pertaining to the service agreement contracts, which you will be dealing with. More broadly, you will be working as part of the Philips Healthcare team and have daily interactions with internal stakeholders from across the business.

You’re the right fit if:

• Proven experience working in a selling, negotiating and contracts management position;

• Knowledge of compiling service contracts, pricing schedules or quotations;

• Tertiary qualifications in a business-related field with experience working within the Healthcare Sector would be highly advantageous;

• Strong attention to detail;

• Experience using Salesforce and SAP would be preferential;

• Influential interpersonal and Customer Services skills with the ability to build long-term and trusting customer relationships both internally and externally;

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

Your challenge

Day-to-day, your role will be extremely diverse and include; Working with the wider service and sales teams to identify and convert sales opportunities of service contracts and maximize market contract penetration. You will do this while maintaining exceptional customer relationships (over the phone and face-to-face), and becoming an expert in the Philips Service product portfolio. You will be responsible for the negotiation of sales terms, attending customer review meetings, exceeding territory sales budgets and identifying growth opportunities.

You’re the right fit if:

• Bring proven experience working in selling, negotiating and maximizing value proposition.
• Tertiary qualifications in a business-related field with experience working within the Healthcare Sector would be highly advantageous;
• Prior contract renewal or contract sales experience;
• Strong attention to detail, time management and ability to thrive in a high volume, deadline driven environment.
• You have strong skills in Excel including manipulating large amounts of data and use of pivot tables. If you have working knowledge of Salesforce that would be a bonus;
• Influential interpersonal and Sales skills with the ability to build long-term and trusting customer relationships both internally and externally;