Customer Support Engineer - Victoria jobs at Philips in Australia, Melbourne
Philips Junior Sales Support Specialist Australia, Victoria, Melbourne
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Job Description
As the Junior Sales Support specialist, you will support the Account managers in all aspects of the sales process, from new business, opportunity management and account management.
You are responsible for
Handle inbound sales calls, create and share quotations with customers/Sales Team to convert to orders.
Support Account Managers with customer sales requests; management through CRM, and outbound.
Engage in customer interactions actively via phone, identifying upsell opportunities in collaboration with Account Managers.
Identifying and qualify potential leads through proactive outbound prospecting and research, supporting the Account Management in sales target achievements
Work under direct supervision to adhere to operational policies, ensuring high-quality and consistent work output.
Maintain customer records, sales reports, and documentation in the CRM system accurately for analysis and reporting.
Seek opportunities to introduce new support activities that improve sales team efficiency and effectiveness.
Support National Sales Manager across various accounts and operations
You’re the right if:
High School Diploma, Vocational Education, or bachelor’s degree in business administration, sales, marketing, or equivalent.
Experience in Sales Operations or Administrative Support is ideal; familiarity with CRM systems like Salesforce is preferred.
Enthusiasm, positivity, and the ability to work collaboratively as part of a team.
Strong interpersonal skills for building professional relationships and communicating effectively.
Experience with MS Suite and comfortable managing complex data analysis.
Ability to thrive in a fast-paced environment with multiple priorities and deadlines.
These jobs might be a good fit
Philips Customer Support Engineer - Victoria Australia, Victoria, Melbourne
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Your challenge:
An exciting opportunity has arisen for anexperienced engineerto work on multi modalities,
mainly X-Ray Equipment, based in Melbourne. This is a critical customer facing role with responsibilities of maintaining and developing
responsibilities also include:
- Executing technical service to the requests, problems, or planned service activities. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
- Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
- Focusing on First Time Right ensuring there is a clear action plan, with parts (if required), and remote diagnosis before the onsite visit.
- Working collaboratively with the wider organization to provide exceptional service to our customers.
- Seeking Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.
- Taking a lead in handling customers’ complaints (safety & non-safety related) & managing technical escalations through to resolution ensuring all stakeholders are continually updated of progress.
- Providing best-in-class service to our customers with technical support, maintenance and repairs on equipment.
- Determining most cost-effective repair/solution to minimize customer downtime.
- Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
- The role will normally be located in Melbourne; however, Philips may require you to work at alternatives locations (including interstate locations).
- The role requires adequate number of trainings on Philips equipment which is done locally and overseas.
To be successful in this role:
- You will ideally have adegree level education or equivalent in Electronics, Electrical Engineering or Biomedical Engineering
- Experience in customer facing service engineering background
- within medical equipment industry with experience in Diagnostic X-Ray highly preferred.
- Strong IT skills, and the ability to work in a fast-paced environment.
- You will ideally hold a Restricted Electrical License.
- You will also need to hold a full AU drivers licens
Furthermore, you will have strong IT Skills, interpersonal skills and ability to work in a fast-paced environment.
Our Offer:
We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:
- A competitive salary
- Company car
- Company Bonus
- Learning and Development opportunities through our Philips University
- The Philips Employee Shop allows employees to buy Philips’s products at discounted prices.
- Flexibility in a career with a positive and supportive atmosphere in which to develop your talents
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Job Description
As the Junior Sales Support specialist, you will support the Account managers in all aspects of the sales process, from new business, opportunity management and account management.
You are responsible for
Handle inbound sales calls, create and share quotations with customers/Sales Team to convert to orders.
Support Account Managers with customer sales requests; management through CRM, and outbound.
Engage in customer interactions actively via phone, identifying upsell opportunities in collaboration with Account Managers.
Identifying and qualify potential leads through proactive outbound prospecting and research, supporting the Account Management in sales target achievements
Work under direct supervision to adhere to operational policies, ensuring high-quality and consistent work output.
Maintain customer records, sales reports, and documentation in the CRM system accurately for analysis and reporting.
Seek opportunities to introduce new support activities that improve sales team efficiency and effectiveness.
Support National Sales Manager across various accounts and operations
You’re the right if:
High School Diploma, Vocational Education, or bachelor’s degree in business administration, sales, marketing, or equivalent.
Experience in Sales Operations or Administrative Support is ideal; familiarity with CRM systems like Salesforce is preferred.
Enthusiasm, positivity, and the ability to work collaboratively as part of a team.
Strong interpersonal skills for building professional relationships and communicating effectively.
Experience with MS Suite and comfortable managing complex data analysis.
Ability to thrive in a fast-paced environment with multiple priorities and deadlines.
These jobs might be a good fit
