Director Business Unit Compliance jobs at Paypal in United States, Toledo

This job establishes a cohesive product vision and strategy across the company, leading product strategy development with cross-functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs. The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data-driven decisions. Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment.

Essential Responsibilities:

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
• Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

Additional Responsibilities:

• Develop and deliver on the Venmo Debit product roadmap by following the stages of the product development lifecycle within the Consumer Financial Services business unit
• Participate in business planning to inform decision making on key initiatives tied to the goals of the business
• Participate in cross-functional capacities to influence the product roadmap and the prioritization of activities that deliver on financial targets and metrics
• Be accountable for the Venmo Debit Card product team – which includes but not limited to, career development, team collaboration and performance assessments and driving employee satisfaction within their roles
• Act as the end-to-end product leader to stakeholders and peers across Venmo and PayPal, effectively communicating product roadmaps, priorities and challenges
• Work closely with the core stakeholders to deliver on the product roadmap by quarter and year
• Stay informed about industry trends, product strategies and potential opportunities to help maintain Venmo’s leadership position in the market.

Preferred Qualifications:

• Proven experience in creating, grooming and delivering on product roadmaps and strategies (including acquisition, engagement and retention based roadmaps), preferably within the financial services or fintech industry.
• Strong understanding of the product development lifecycle and associated artifacts, deliverables and documented plans
• Demonstrated ability to think strategically and creatively while applying sound business judgment and quantitative analytics
• Excellent analytical, problem-solving, and decision-making skills
• Ability to work collaboratively with cross-functional teams and manage multiple stakeholders
• Strong, effective communication and presentation skills
• A passion for innovation and a customer-centric mindset

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

The Manager, Global Collections Compliance ensures that collections and recoveries activities adhere to all applicable laws, regulations, and internal policies. Serving on the Second Line of Defense (SLOD) within the Fair and Responsible Practices (FRP) organization, this role partners closely with Legal, SLOD Stakeholders, Operations, and Product teams to uphold consumer protection standards (e.g., FDCPA, UDAAP). Key responsibilities include providing governance and oversight of compliance requirements and controls, as well as offering consultative guidance to first line partners in a fast paced and dynamic environment to promote effective compliance and risk management across collections operations.

Essential Responsibilities:

• Identify issues and recommend best practices for risk management within the organization.
• Lead functional projects and programs that enhance risk assessment and mitigation efforts.
• Collaborate with teams to analyze business trends and their implications for risk management.
• Contribute to process improvements that enhance the effectiveness of risk management strategies.
• Provide guidance and support to team members in executing risk management initiatives.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

In your day-to-day role you will:

• Develop, implement, and maintain the Compliance Management System (CMS) for collections, ensuring adherence to relevant laws (FDCPA, Reg F, TCPA, FCRA, UDAAP, SCRA, GLBA) and state-level collection requirements.

• Monitor and interpret regulatory changes affecting collections and communicate actionable guidance and updates to stakeholders across the organization.

• Collaborate with collections, legal, operations, and product teams to integrate compliance best practices into daily processes and new initiatives.

• Create, update, and deliver compliance policies, procedures, and training to staff and vendors, fostering a risk-aware culture and ethical collections practices.

• Support and develop monitoring and testing strategies, andcoordinate internal/external audits, regulatory examinations, and responses to compliance inquiries relating to collections.

• Oversee compliance risk assessments, recommend and track remediation plans, and monitor progress in collaboration with business partners.

• Serve as a subject matter expert on collection laws and regulations, providing guidance for process improvements and third-party vendor risk management.

• Prepare reports and presentations for senior leadership summarizing key issues, compliance metrics, audit outcomes, and regulatory trends.

• Provide regulatory and compliance guidance on all related collections requirements and obligations related to applicable products and services.

• Review Collections communications templates, models, and strategy changes

• Review and assist in the triage of collections-related complaints for appropriate monitoring, tracking and escalations.

• Coordinate with Legal, Compliance, and business partners on collections related Incident and Issue Management remediation efforts.

What do you need to bring:

• 5–7+ years of experience in compliance, risk management, audit, or regulatory oversight, preferably within collections, recoveries, or consumer credit operations.

• Demonstrated knowledge of collections-related regulations, including:

  • Fair Debt Collection Practices Act (FDCPA)

  • Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

  • Consumer Financial Protection Bureau (CFPB) guidance

  • Fair Credit Reporting Act (FCRA) and other applicable consumer protection laws.

• Demonstrates a proactive approach by identifying potential compliance risks in collections and taking initiative to enhance the organization’s compliance posture and operational effectiveness, while continually enhancing the rigor and execution of compliance routines to support scalability and the speed of First Line of Defense (FLOD) change.

• Proven experience developing and maintaining compliance programs, controls, and monitoring frameworks specific to collections or consumer servicing functions.

• Experience in conducting or supporting monitoring, testing, or quality assurance reviews to assess regulatory adherence and control effectiveness.

• Skilled in collaborating with first and second line of defense teams, including Legal, Operations, and Risk, to develop and implement compliance solutions.

• Experience supporting third-party oversight or vendor management programs for collections agencies or servicing partners.

• Strong understanding of governance structures, Issue Management, and root cause analysis related to compliance incidents.

• Excellent communication and presentation skills, with the ability to clearly explain regulatory expectations and influence cross-functional stakeholders.

• Bachelor’s degree required; advanced degree or certifications (e.g., CRCM, CAMS, CCEP) preferred.

• Ability to interpret policy and regulatory requirements and apply them in practice.

• High energy and creativity, and the desire to work in a growing and changing environment.

Travel Percent:

0 Bachelors Degree or Equivalent (Required) • CAMS – Certified Ant-Money Laundering Specialist or CRCM – Certified Regulatory Compliance Manager preferred - ABA

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $100,500 to $173,250

Our Benefits:

Any general requests for consideration of your skills, please

Reporting directly to the VP of Large Enterprise, the Director serves as a trusted advisor and cross-functional leader, partnering with Product, Risk, Compliance, Legal, Data Science, and Operations to deliver sustainable, compliant, and scalable growth.

Essential Responsibilities:

• Develop and influence business strategies for organizational success.
• Provide strategic counsel to executive leadership.
• Lead initiatives that drive significant business impact.
• Collaborate with cross-functional teams to align strategies.
• Monitor industry trends to inform strategic decisions.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

The Director leads a team of Account Managers and Business Development professionals, balancing aggressive growth goals with compliance, data privacy, and security requirements. Success in this role requires expertise in navigating regulatory environments (HIPAA, state/federal insurance regulation), understanding the digital transformation of healthcare and insurance payments, and delivering innovative solutions that enhance customer and patient experiences.

Responsibilities:

• Own and drive growth strategy across healthcare and insurance while ensuring alignment with PayPal’s, and long-term strategic objectives.
• Deep understanding of regulatory environments, procurement processes, and enterprise client needs in Healthcare and Insurance space.
• Lead a high-performing group of first line leader(s) and senior Account Managers and Business Development professionals, setting clear priorities, coaching for excellence, and ensuring consistent execution across complex and regulated environments.
• Establish and maintain executive-level relationships with key merchants, positioning PayPal as a strategic partner that enables innovation while managing risk and compliance expectations.
• Oversee negotiation of complex commercial agreements, ensuring deals drive mutual value while adhering to internal policies and industry pricing standards.
• Monitor portfolio performance and ensure strong execution on revenue retention, cross-sell, and expansion opportunities, balancing aggressive growth with disciplined risk management.
• Champion operational excellence, ensuring smooth onboarding, integration, and support across large strategic accounts with rapid scaling needs or unique technical and legal complexities.
• Build and scale account strategies tailored to vertical-specific dynamics, ensuring teams proactively identify merchant pain points, product opportunities, and partnership white space.
• Establish portfolio pricing sales and account practices, ensuring merchant health is continuously monitored and loss rates remain below plan through proactive interventions.
• Lead renewal and churn mitigation strategies for complex and often volatile accounts, ensuring high merchant satisfaction, regulatory alignment, and retention.
• Foster a culture of collaboration, integrating deeply with cross-functional stakeholders to ensure full transparency and alignment across deal cycles, pricing reviews, and product adoption.
• Encourage leveraging competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal by driving innovation and ensuring solutions align with evolving market demands.

Qualifications:

• 10+ years of experience in payments, e-commerce, or fintech, with 5+ years directly leading teams or portfolios within high-risk or highly regulated verticals.
• Expertise in dynamic pricing schemes, and real-time data platforms, with a strong command of the operational and technical levers required to scale responsibly.
• Proven track record of closing $100M+ multi-product commercial deals with C-suite stakeholders across complex, enterprise-level engagements.
• Proven people leader with the ability to scale high-performing group while maintaining velocity, executional excellence, and team cohesion.
• Exceptional communication and negotiation skills, with a demonstrated ability to influence internal and external stakeholders and secure mutually beneficial outcomes in complex deal structures.
• Strategic and analytical thinker with a proven ability to identify team growth opportunities, address complex challenges, and drive measurable business results.
• Proficiency in CRM tools (e.g., Salesforce) to enable team pipeline management, accurate revenue forecasting, and insightful reporting of sales activities.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $270,000 to $464,200

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Provide clear focused strategy and business priorities for your organization.
• Establish global relationships throughout the organization to ensure excellent information flow and feedback on impacts of process, policy, and product changes.
• Liaise with peers in other parts of the organization to align strategy and meet common goals.
• lead global programs of work beyond the core functional deliverables to drive process improvement and alignment, employee engagement, and leadership initiatives in global financial crimes and consumer protections and across Risk Management.
• Maintain a high level of subject matter expertise to coach, guide and influence other leaders and business managers toward process, policy, product, and organizational changes.
• Participate in the design and execution of the strategic direction and execution of the Risk Operations Program
• Drive multiple large projects to move the business forward.
• Strengthen the overall business governance and operating model for the best-in-class Risk Operations organization

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $123,500 to $212,850

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and influence business strategies for organizational success.
• Provide strategic counsel to executive leadership.
• Lead initiatives that drive significant business impact.
• Collaborate with cross-functional teams to align strategies.
• Monitor industry trends to inform strategic decisions.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Own and drive growth strategy across Government, Education and Telco while ensuring alignment with PayPal’s, and long-term strategic objectives.
• Deep understanding of regulatory environments, procurement processes, and enterprise client needs ingovernment/education/telcoindustries.
• Lead a high-performing group of first line leader(s) and senior Account Managers and Business Development professionals, setting clear priorities, coaching for excellence, and ensuring consistent execution across complex and regulated environments.
• Establish and maintain executive-level relationships with key merchants, positioning PayPal as a strategic partner that enables innovation while managing risk and compliance expectations.
• Oversee negotiation of complex commercial agreements, ensuring deals drive mutual value while adhering to internal policies and industry pricing standards.
• Monitor portfolio performance and ensure strong execution on revenue retention, cross-sell, and expansion opportunities, balancing aggressive growth with disciplined risk management.
• Champion operational excellence, ensuring smooth onboarding, integration, and support across large strategic accounts with rapid scaling needs or unique technical and legal complexities.
• Build and scale account strategies tailored to vertical-specific dynamics, ensuring teams proactively identify merchant pain points, product opportunities, and partnership white space.
• Establish portfolio pricing sales and account practices, ensuring merchant health is continuously monitored and loss rates remain below plan through proactive interventions.
• Lead renewal and churn mitigation strategies for complex and often volatile accounts, ensuring high merchant satisfaction, regulatory alignment, and retention.
• Foster a culture of collaboration, integrating deeply with cross-functional stakeholders to ensure full transparency and alignment across deal cycles, pricing reviews, and product adoption.
• Encourage leveraging competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal by driving innovation and ensuring solutions align with evolving market demands.

Qualifications:

• 10+ years of experience in payments, e-commerce, or fintech, with 5+ years directly leading teams or portfolios within high-risk or highly regulated verticals.
• Expertise in dynamic pricing schemes, and real-time data platforms, with a strong command of the operational and technical levers required to scale responsibly.
• Proven track record of closing $100M+ multi-product commercial deals with C-suite stakeholders across complex, enterprise-level engagements.
• Proven people leader with the ability to scale high-performing group while maintaining velocity, executional excellence, and team cohesion.
• Exceptional communication and negotiation skills, with a demonstrated ability to influence internal and external stakeholders and secure mutually beneficial outcomes in complex deal structures.
• Strategic and analytical thinker with a proven ability to identify team growth opportunities, address complex challenges, and drive measurable business results.
• Proficiency in CRM tools (e.g., Salesforce) to enable team pipeline management, accurate revenue forecasting, and insightful reporting of sales activities.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $270,000 to $464,200

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

As the Director, Payments Enterprise Risk Management, you will play a critical leadership role in overseeing risks tied to payment network operations, transaction flows, and financial exposures. You will design and drive an enterprise-wide risk strategy that ensures operational excellence, fraud prevention, regulatory compliance, and long-term resilience of PayPal’s global payments ecosystem.

Essential Responsibilities:

• Establish overall business or technical strategy for risk management with significant impact on operations.
• Influence executive-level decision-making through strategic risk assessments and recommendations.
• Partner with stakeholders to implement strategies that reduce or transfer identified risks.
• Monitor and analyze risk exposure to ensure alignment with organizational objectives.
• Lead initiatives that contribute to long-term sustainability and resilience in the face of uncertainty.

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Risk Strategy & Governance

• Design and execute PayPal’s enterprise-wide payments risk strategy as part of the second line of defense across fraud, credit, liquidity, and operational risk.
• Establish frameworks for risk assessment, prioritization, and control design, aligning strategies across business functions and geographies.
• Lead operational risk committees and contribute to senior leadership forums, providing regular insights and recommendations to executives and the board.

Holistic Payments Risk Oversight

• Oversee end-to-end risk assessments of payment operations, including reconciliation, ledger integrity, settlement, and exception management.
• Lead efforts to mitigate risks tied to network processing, infrastructure failures, payment fraud, anomalies, processing errors, and vendor exposures.
• Identify, monitor, and report key risk indicators (KRIs) and operational loss events; ensure effective remediation and prevention plans.

Operational Resilience & Controls

• Develop and enhance operational controls to strengthen payment processing integrity, scalability, and fraud defenses.
• Oversee risk modeling initiatives to proactively identify vulnerabilities in transaction networks and implement practical responses.
• Lead incident management, including escalation, investigation, root cause analysis, containment, and remediation.
• Partner with business, technology, compliance, and governance teams to implement process enhancements that improve resilience.

Partnership & Collaboration

• Build strong relationships with payment networks, regulators, financial institutions, and processing partners to strengthen trust and reduce ecosystem-wide risks.
• Partner with fraud, compliance, credit, liquidity, product, engineering, treasury, legal, and other teams to ensure comprehensive risk coverage.
• Provide strategic risk guidance on new payment products, projects, and technology deployments.

Leadership & Culture

• Inspire and mentor diverse talent within risk and payments teams, fostering collaboration, innovation, and accountability.
• Act as a thought leader in advancing PayPal’s capabilities in payments risk, operational resilience, fraud management, and governance.

Minimum Qualifications

• Bachelor’s degree in business, finance, or related field; advanced degree preferred.
• 12–15+ years of experience in payments, operational risk, fraud prevention, enterprise risk management, or financial regulation.
• In-depth expertise in payment systems, settlement processes, and risk frameworks (SOX, COSO, or equivalent).
• Proven track record of success in complex financial or fintech environments.

Preferred Qualifications

• Experience with high-volume, high-value payment networks in a fintech, payments processor, or financial institution.
• Strong technical acumen for collaborating with engineering and risk teams on tools, models, and algorithms.
• Familiarity with global payment requirements, fraud trends, regulatory standards, and compliance practices.
• Exceptional leadership, communication, and executive influencing skills.
• Demonstrated ability to build cross-functional and external partnerships.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please

This job will work independently and collaborate internally to influence the quality, efficiency, and effectiveness of processes and programs. You will determine appropriate actions while considering alternative solutions.

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $135,000 to $224,400

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.