Principal Experience Designer Ai Assistance jobs at Paypal in United States, Austin

Essential Responsibilities:

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What you’ll do:

• Define and drive the design strategy for post-purchase issue resolution between consumer and merchants

• Partner with product, engineering, and operations to simplify complex dispute and claim workflows while ensuring compliance and accuracy

• Design intuitive, transparent interfaces that help customers understand status, next steps, and outcomes

• Translate research insights and data into clear design decisions that improve resolution speed and satisfaction

• Create frameworks and design patterns that connect consumer- and merchant-facing experiences while supporting distinct needs

• Champion empathy, trust, and transparency across the post-purchase ecosystem

• Mentor and collaborate with designers across teams to raise quality, systems maturity, and execution consistency

​What we’re looking for:

• 10+ years in product or experience design, with experience leading large-scale, multi-stakeholder initiatives

• Proven success designing complex service or resolution workflows that balance customer experience with business needs

• Expertise in systems thinking, workflow design, and crafting intuitive multi-surface experiences

• Strong collaboration skills and experience influencing product and business strategy through design

• Portfolio demonstrating excellence in interaction design, problem solving, and measurable product impact

• Outstanding communication and storytelling abilities, with experience presenting to senior leadership

• Passion for creating fair, transparent experiences that help customers feel supported and in control

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

What you’ll do:

• Lead the design vision and execution for assisted servicing experiences for both front-office and back-office teammates

• Present insights and recommendations to senior leadership, influencing priorities and direction

• Explore and prototype new approaches to connecting the dots between front and back-office teammates

• Partner with content design, ux research, product, and engineering to align strategy and delivery

• Contribute to scalable design systems and patterns for AI-powered interactions

• Mentor designers and foster a culture of innovation and collaboration

What we’re looking for:

• Proven track record delivering enterprise-scale, cross-platform design solutions

• Expertise in systems thinking with the ability to bridge design, business, and technical requirements

• Portfolio demonstrating excellence in both product delivery and future-facing concept work

• Exceptional communication and storytelling skills to influence stakeholders at all levels

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

What you'll do:

• Lead the design vision and execution for PayPal Assistant experiences
• Present insights and recommendations to senior leadership, influencing priorities and direction
• Explore and prototype new approaches to customer self-service and support
• Partner with content design, ux research, product, and engineering to align strategy and delivery
• Contribute to scalable design systems and patterns for AI-powered interactions
• Mentor designers and foster a culture of innovation and collaboration

What we're looking for:

• Proven track record delivering enterprise-scale, cross-platform design solutions
• Expertise in systems thinking with the ability to bridge design, business, and technical requirements
• Portfolio demonstrating excellence in both product delivery and future-facing concept work
• Exceptional communication and storytelling skills to influence stakeholders at all levels

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop clear objectives and priorities to deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex research and insights using product knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit product users and customers
• Analyze research data to identify trends and insights that inform product development and user experience strategies.
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of product needs and industry trends
• Mentor team members in best practices for user research and data analysis.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Advanced degree (Master's or Ph.D.) in Data Analytics, Psychology, Human-Computer Interaction, Statistics, Economics, or related quantitative field
• Deep expertise in statistical analysis, predictive modeling, and advanced quantitative research methods
• Proficiency in analytical tools including SQL, Python, R, SAS, and visualization platforms like Tableau or Power BI
• Experience with customer experience platforms, survey tools (Qualtrics), and large-scale data collection methodologies
• Strong understanding of experimental design, A/B testing, and longitudinal research approaches
• Expert ability to design, execute, and analyze complex quantitative research studies aimed at understanding and measuring customer experience
• Proven track record of translating large datasets into strategic insights and actionable recommendations
• Experience building and maintaining measurement frameworks that scale across global organizations
  
• Strategic mindset with exceptional communication and stakeholder management skills
• Demonstrated ability to influence senior leadership and drive organizational change through data-driven insights
• Experience mentoring and developing research capabilities across teams
• Proven ability to present complex quantitative findings in compelling, accessible formats

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Additional Responsibilities

• Lead design efforts for creating seamless, secure, and intuitive cross-platform login experiences

• Translate complex authentication and security requirements into elegant, user-centered solutions

• Apply strategic design thinking to balance near-term delivery with long-term innovation in identity and access

• Partner with product, engineering, and risk teams to influence strategy and ensure high-quality execution

• Contribute to design systems, processes, and standards that scale across teams and platforms

• Proven track record delivering enterprise-scale, cross-platform design solutions

• Expertise in systems thinking with the ability to bridge design, business, and technical requirements

• Portfolio demonstrating excellence in both product delivery and future-facing concept work

• Exceptional communication and storytelling skills to influence stakeholders at all levels

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

Minimum Requirements: Bachelor’s degree in Design, Information Architecture, Human Factors or a related field.

Special Skill Requirements:

1.Product design methodology and lifecycle across significant channels and platforms.

2.Experience designing products and platforms, including native apps, emphasizing exceptional user experiences for consumer and enterprise audiences.

3.Essential channels and platforms, with experience in mobile, web and native solution design.

4.Standard design and prototyping tools such as Figma, Miro, and similar platforms, effectively leveraging these tools to drive design excellence and innovation.

Must be legally authorized to work in the U.S. without sponsorship.

Our Benefits:

Any general requests for consideration of your skills, please