Team Leader Account Management Large Enterprise Commercial jobs at Paypal in United Kingdom, City Of London

Essential Responsibilities:

• Lead and manage complex projects with diverse scope.
• Resolve complex issues using expert knowledge.
• Drive global process improvements and efficiencies.
• Collaborate with teams to implement best practices.
• Monitor and enhance business performance metrics.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Lead, mentor and grow a high-performing team of Account Managers to deliver revenue and margin goals each quarter fostering a culture of innovation, collaboration, andcustomer-centricity.
• Inspire collaboration, adaptability, and continuous learning within their team to deliver exceptional outcomes for merchants and PayPal.
• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Uphold the PayPal Leadership principles within their team to: ‘Win Together,’ ‘Work customer back,’ and ‘Put People First.’
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficialoutcomes.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customerexperience.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’ssolutions.
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operationalexcellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities andoutcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader businessinitiatives.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

• Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• Proven people management experience leading a team, delivering results and developing future leaders.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic accountinitiatives.

• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strongadvantage.

• Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.

• Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizationalsolutions.

• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer

• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex dealstructures.

• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.

• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities withaccuracy.

• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptionaloutcomes.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities-

This position will play a key role in bridging effective management of the outsourcing framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.

Responsibilities:

• Support the maturing and implementation of the Outsourcing Framework and champion it’s adoption through effective communication with all levels within the organization
• Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
• Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents
• Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery
• Keep abreast of all regulatory changes impactingframework/obligations(new and evolving regulations) and internal policy changes
• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided
• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Key Contacts:

• Functional/Regional Risk and Compliance communities
• Incident Management teams
• Global Entity Management leadership
• Audit
• Legal
• Tax

Basic Qualifications

• 4+ years in the financial industry or equivalent with proven experience in roles for outsourcing/incident management portfolios.
• Experience with the UK and other global regulators.
• Knowledge on FCA, EBA & CSSF requirements
• High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
• Strong problem solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
• Strong project management skills and change management experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Participate in complex problem resolution for sales development.
• Lead complex projects with diverse scope.
• Determine methods and procedures for new assignments.
• Implement initiatives resulting in global process improvements.
• Provide strategic direction and leadership to the sales development team.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

As a Developer Commercial Lead, you will be at the forefront of our efforts to engage with and nurture the UK developer community. You will work closely with internal stakeholders as well as external developers to create engaging educational materials and facilitate a collaborative dialogue. Your primary goal will be to enhance the developer experience, drive adoption of our products through strategic community engagement, and act as the voice of the developer.

Your day-to-day:

• Market scoping & building a strategy: segmentation, sizing the opportunity, and developing a plan to address various opportunities over time

• Community building: building the book of Developers and System Integrators, initiating contact and nurturing these relationships

• Developing rewards mechanisms to maintain relationships with developers

• Community Engagement: community forums, planning, organizing, and participating in virtual and in-person events, including webinars, meetups, and hackathons, to connect with developers and share knowledge.

• Developer Support: Regularly update and expand our knowledge base with solutions to common challenges, best practices, and FAQs.

• Content Creation: Work with our developer documentation team and subject matter experts to create video and written tutorials to guide developers through the integration process and showcase advanced features.

• Feedback Collection:

• Advocacy and Evangelism:

• Act as a liaison between developers and internal product teams, advocating for developer needs and influencing product enhancements.
• Represent PayPal at external events and conferences to strengthen relationships with developers and showcase our commitment to the community.

What you need to bring:

• Enthusiastic and proactive with a passion for fostering a collaborative developer community.

• Ability to balance multiple responsibilities, prioritize tasks, and meet deadlines in a fast-paced environment.

• Commercial acumen and the ability to develop commercial tactics and negotiate them with developers

• Willingness to adapt to changing technologies and industry trends, ensuring that our developer community stays at the forefront of innovation.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively with cross-functional teams, including product development, engineering, marketing, and customer support.

• Proven experience in a developer community management role or a similar position.

• Experience with creating technical documentation, tutorials, and other educational materials.

• Strong technical background with the ability to understand and communicate complex technical concepts. Experience as a developer is preferred.

• Familiarity with key programming languages.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish a shared vision across the company for a portfolio of products, or platform products enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product portfolio strategy with cross-functional stakeholders.
• Shapes the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product portfolio profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5 years of experience leading others

• Establish a shared vision across the company for Omni-Channel experiences with a deliberate and cohesive strategy
• Lead product strategy development and share the technical and product roadmap for omni-channel merchants across onboarding, servicing & reporting experiences, Point-of-Sale software and mobile Apps, Tap-to-Pay SDKs, Reader SDKs and cloud APIs.
• Interface with senior leadership and key partners to drive vision, strategy and execution forward.
• Drive Partnerships in the omni-channel space across software platforms such as Ecommerce and vertical SaaS; hardware OEM partners, Ecosystem partners like Google and Apple, distribution & logistics partners and partners that drive commerce ecosystem.
• Lead, develop and mentor a global team of product managers focused on building world-class in-store and in-person payments.
• Champion merchant and partner platform success balancing innovative merchant experiences, partner platform capabilities, regulatory requirements, time-to-market, and profitability collaborating with cross-functional teams.
• Experience with Point-of-Sale, In-store products, hardware, and partnerships, ISOs, Commerce Platforms highly preferred.

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Your day-to-day:

In your day-to-day role, you will….

• Develop and execute strategic account plans aligned with PayPal’s vision to deliver long-term value for merchants and PayPal.

• Drive revenue retention, upsell, and cross-sell initiatives, consistently meeting or exceeding targets.

• Negotiate complex commercial terms and contracts to achieve mutually beneficial outcomes.

• Monitor account health, proactively addressing risks to ensure merchant success and satisfaction.

• Advocate for merchant needs within PayPal, driving innovative, market-aligned solutions.

• Oversee onboarding, integration, and day-to-day operations to ensure a seamless customer experience.

• Build and maintain executive-level relationships to foster long-term strategic partnerships.

• Lead cross-functional collaboration to deliver on account objectives and operational excellence.

• Manage pipelines, forecasts, and reporting with accuracy through CRM tools (e.g., Salesforce).

• Leverage competitive insights to refine strategies and support PayPal’s broader business growth.

What do you need to bring:

• Proven experience in account management, business development, or sales within payments, technology, or financial services.

• Strong understanding of the UK payments ecosystem, e-commerce, and fintech products.

• Demonstrated success in growing and retaining enterprise accounts through strategic planning and solution selling.

• Skilled negotiator and communicator with experience managing senior stakeholder relationships.

• Strategic and analytical thinker with a track record of delivering measurable business results.

• Collaborative team player, comfortable operating in a fast-paced, matrixed environment.

• Proficiency in CRM systems such as Salesforce.

• Excellent English (written and spoken).

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Preferred Qualification:

• ​Essential qualifications please update:

  Be the market product & customer expert through deep expertise on PayPal’s own products as well as competitor’s. Develop and implement a localized product strategy tailored to the SMB market in the country Articulate local customer needs and problem statements to the central product organization to drive customer centric product development and represent gaps Define product requirements & strategy based on local market customer and technology insights. Translate business strategy into product strategy by partnering closely with the market leaders Work with the international product manager to create local PRDs. Ensure product readiness from a local market perspective (Alpha & Beta tested) Ongoing product performance monitoring to ensure early detection and resolution of issues along the XO journey. Translate learnings into recommendations and present to global product leads. Collecting customer voice and customer needs

  Preferred Qualifications:

  • Self-starter and organized; strong communication skills
  • Deep knowledge about payments and SMB
  • Simplify complex programs through a matrixed organization with a One Team mindset
  • Be a customer advocate.
  • Think strategically – be able to pivot based on company and/or market context
  • Be comfortable with ambiguity, and chart ways forward even with imperfect information.
  • We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

As an Integration Engineer, you will be providing dedicated integration support to our merchants looking to implement our platform capabilities into their e-commerce systems, to ensure solutions are integrated in an expedited fashion whilst adhering to best practices. Through the delivery of robust integrations, you will be supporting commercial stakeholders to achieve business targets for the local business unit.

Your day-to-day

In your day-to-day role, you will:

Be a trusted partner with commercial stakeholders

• Work closely with Sales and Account Managers to align on the delivery of solutions for our merchants

• Keep stakeholders informed of significant updates to progress, enabling accurate forecasting of solution delivery.

Deliver world-class Integration support for merchants

• Ensure merchants are correctly set up in non-production environments to allow them to develop and test their integrations effectively

• Provide expert guidance on the use of our APIs and SDKs to ensure functionality is being exercised in the correct way and in accordance to best practices

• Support trouble-shooting by leveraging knowledge and tools to find the root cause for problems encountered during integration

• Engage with the Product and engineering teams to report bugs and drive for timely resolution.

• Ensure successful launch of integrations into production

Be the voice of the customer

• Act as the voice of the customer, bringing insights relating to our products, documentation, and service back into the business to help drive scalable improvements

Collaborate with Enterprise Integrations teammates across geographies

• Work with peers to evolve existing systems and processes, or drive new innovations to increase the value we can bring to the organisation and improve the service we can provide to our customers.

Our Benefits:

Any general requests for consideration of your skills, please