Analyst Risk Management jobs at Paypal in Singapore, Singapore

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Be able to communicate fluently in Cantonese/Mandarin with Chinese or Hong Kong customers.

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Be able to communicate fluently in Japanese with Japan customers, ideally have JLPT N1/N2 certification.

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• B

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Be able to communicate fluently in Cantonese with Hong Kong customers

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Knowledge of Observability and Monitoring Tools such as Datadog, Splunk.
• Knowledge of AI tools - Claude AI, Perplexity

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate internally to influence the quality and efficiency of entity management processes and programs.
• Determine appropriate actions outside of defined processes while considering alternative solutions.
• Oversee team performance and prioritize work to ensure effective project execution.
• Provide insights on best practices in corporate governance and legal compliance.
• Assist in maintaining accurate records and documentation for all legal entities and subsidiaries.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Job Description

Responsibilities:

• Provide Analytical reviews on SLA performance in line with operational expectations

• Analyze and rationalize complex data sets to support updates on the health of the Affiliate Services Program

• Collaborate with internal stakeholders across all Functional Areas to monitor group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs), and present timely status updates to senior management.

• Maintain the Outsourcing Lifecycle via online solutions including administration task within the solution (ServiceNow)

• Operationalize Affiliate Services processes for newly licensed / regulated entities globally with respect to Outsourcing obligations

• Ensure all Affiliate Services documentation meets regulatory and policy requirements and drive digitization efforts

• Support key stakeholder in PayPal entities receiving services and assist with the collation and reporting of any data, queries or remediation efforts relating to the services provided

• Drive continuous improvement in the monitoring processes required to meet business or regulatory needs

• Maintain outsourcing chain documentation and central repository of agreements

• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Key Contacts:

• Functional and Regional Risk and Compliance Communities

• Global Entity Management leadership

• Audit

• Legal

• Key stakeholders across all Global Functional Area groups

Qualifications/Experience/Skills/Competencies

Essential:

• Analytical skills

• Technical skills

• Communication skills

• Project management

• Change management

• Integrity and high personal and professional standards

• Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation

• Ability to communicate complexity in a simple and clear manner

• Ability to take ownership of outcomes and the ability to work with diverse teams to confront issues and drive performance

• Ability to use initiative and be proactive in addressing and resolving issues

• Financial industry and/or regulatory knowledge and experience

• Demonstrated ability to learn and adapt quickly

Desirable:

• PowerBI and Advanced Microsoft Excel experience

• Hands on experience with regulatory projects (gap assessments, planning and implementation)

• Project Management experience

• Experience with business administration and/or business law

• Subject matter knowledge across multiple PayPal functional areas / disciplines

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Assist with assignments requiring basic security risk and governance knowledge and fundamental business expertise.
• Constantly learn from others, contributes to team processes, and collaborates with peers, managers, and project leads, with a focus on enhancing security measures and practices.
• Perform security-related tasks and make decisions following standardized security risk and governance protocols, exercising limited discretion.
• Manage, track, follow up and provide status on their own individual assignments

Expected Qualifications:

• Bachelor’s degree graduating end 2025 / mid 2026
• Commit for 6 months internship starting May

Our Benefits:

Any general requests for consideration of your skills, please