Learning Development & Guidance Analyst jobs at Paypal in Mexico, Mexico City

Essential Responsibilities:

• Complete routine tasks with detailed instructions.
• Utilize customer contact information to reach out via phone, social, and email.
• Discover customer needs and explain PayPal’s value proposition.
• -Gain customer commitment to take the next step in the sales process.
• Suggest changes to existing processes and procedures to improve efficiency and results.

Minimum Qualifications:

• No relevant work experience required

Preferred Qualification:

• Education: Bachelor’s degree in business, marketing, communications, or a related field is preferred.

• Experience: 1–3 years’ relevant experience in sales, business development, or a related area is valuable. Internships or entry-level roles in sales can be helpful.

• Skills:

  • Strong verbal and written communication

  • Excellent time management and organization

  • Relationship building and interpersonal skills

  • Ability to work independently and in fast-paced environments

  • Technical proficiency with CRM and office software (e.g., Salesforce, Excel)

  • Analytical, strategy-building, and problem-solving abilities.

• Other: Adaptability, self-motivation, and curiosity; a willingness to learn and understand lead generation, market analysis, and customer needs.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Utilize advanced analytical techniques to assess complex information sets, enabling the formulation of logical and well-supported recommendations for reporting to global regulatory bodies and internal stakeholders. These investigative decisions are essential to fulfilling PayPal’s fiduciary responsibilities under international regulations, which mandate effective monitoring of customer activities to detect and report suspicious activities, including money laundering and terrorist financing.
• Conduct comprehensive end-to-end reviews of potential illegal or suspicious activities, ensuring thoroughness and accuracy in all investigations.
• Perform timely and detailed analyses of instances of potential Anti-Money Laundering (AML) activities and suspicious financial transactions across diverse jurisdictions and countries, adhering to local and international compliance standards.
• Evaluate customer profiles and analyze large datasets to confirm that activities align with expected norms, ensuring compliance with Acceptable Use Policies and Know Your Customer (KYC) regulations.
• Leverage both internal data and various open-source research platforms to investigate potentially illicit activities, thereby supporting informed investigative decisions
• Document findings in a narrative format within both manual and automated case management systems and prepare comprehensive reports for management as required.
• Consistently exercise sound judgment in making decisions and recommendations related to case investigations, ensuring alignment with global best practices and regulatory requirements.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
• Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships
• Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion
• Influence the negotiation with external partners, engaging cross-functional support colleagues, to ensure successful delivery of solutions for large complex partnerships
• Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities
• Engage closely with product, engineering, and architecture teams to drive the architectural runway and determine the best technicalimplementation/design
• Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making
• Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Bachelor’s degree in Business, Economics, Finance, Data Science, or related field; MBA or master’s degree is a plus.

4–6 years of experience in product analytics, strategy, business intelligence, or growth rolespreferably in fintech, payments, or remittances.

Comfortable analyzing large data sets to uncover insights and recommend actions.

Understanding of digital payments and cross-border remittances, particularly in Latin America.

Strong verbal and written communication skills in English and Spanish

Results-oriented with a growth mindset and attention to detail

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Facilitate the onboarding process for new vendors, ensuring compliance with procurement policies and third-party risk management protocols.
• Create, review, and process purchase orders for goods and services, ensuring accuracy and adherence to financial controls.
• Track and monitor procurement activities to ensure timely delivery of goods and services, and resolve any issues that arise.
• Reconcile supplier invoices with purchase orders and delivery receipts, ensuring accurate and timely payment.
• Maintain positive relationships with suppliers, addressing any concerns or issues promptly to foster long-term partnerships.
• Implement cost control measures to manage organizational spend effectively and identify opportunities for cost savings.
• Ensure all procurement activities comply with company policies, financial controls, and regulatory requirements.
• Analyze procurement data to identify trends, generate reports, and provide insights for process improvements.
• Collaborate with cross-functional teams to optimize P2P processes, enhancing efficiency and effectiveness.
• Assist in internal and external audits by providing necessary documentation and information related to procurement activities.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• 2+ years of third-party risk or related controls management experience
• GRC and/or risk platforms (Ariba, Certa Interos) a plus
• Demonstrated leadership and project management experience
• Excellent analytical, problem solving and decision-making ability
• Must navigate gray areas, multitask, and manage competing priorities under demanding deadlines
• Verbal, written, presentation (PowerPoint), and interpersonal communications skills
• Relentless customer focus
• Excellent interpersonal skills. Ability to work across the organization and interact and influence effectively at all levels of management and peers through communication and listening
• PayPal culture carrier, a source of energy and inspiration
• Comfortable working both independently and collaboratively in a global team setting

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

Responsibilities:

• Conduct analysis, evaluation, and management necessary to develop and drive the implementation of current and future state strategy across AML, BRM and Due Diligence programs.
• Drive strategic program enhancements such as Service Level Agreement (SLA) definitions, routing and servicing strategies across operational teams, identification and evaluation of ineffective legacy processes causing unnecessary customer friction, with the goal to improve the efficiency and effectiveness of the overall compliance program
• Partner with SLOD and the Strategic Partnerships team as part of the intake process for Regulatory requests, Internal and External Audit exams, Bank Partner & Merchant requests, to help operationalize these requests and assist with identification of the most optimal way of responding to the requests.
• Partner with the Product Enablement team as part of the Product Change Review process to identify impacts of new or modified products and features to the various aspects of the overall program including Investigation processes, tools and technology, monitoring and detections program, as well as overall policy and risk-appetite based decisions.
• Provide support to Investigations teams to ensure operational readiness for changes to the programs including coordination with investigations leaders leading up to the launch, partnering with Learning, Development and Guidance (LD&G) teams to prepare SOP and Training updates, and working with workforce planning team to ensure operational capacity considerations have been factored before go-live of new or enhanced processes, technology solutions or detection control
• Maintain knowledge on current and emerging specific developments/trends of regulatory and business initiatives to incorporate proactive planning into roadmaps and future initiatives within functional area. Proactively identify issues/conflicts that may impede portfolio execution; engage stakeholders to evaluate issues, drive resolution, and enable successful outcomes.
• Partner with stakeholders and business units to contribute to the development of strategy, detailed program plans, roadmap prioritization, and areas for refinement to enable continual functional area evolution.
• Assist Senior Leader team in translating broader progam strategy goals into tactical execution plans.
• Assist in the development of functional area KPIs, business requirements, presentation materials, and outcomes.
• Proactively work to resolve potential conflicts, issues, and risks within functional area of responsibility.

Qualifications / Competencies:

• 3-5 years of experience in financial crime risk management
• Demonstrated ability to combine strategic thinking with project leadership, analytical rigor, and problem-solving skills.
• Ability to develop business case analyses, high-level business requirements, and/or one-pagers to advance CI initiatives.
• Experienced in building and maintain strong working relationships with people from different backgrounds; comfortable communicating and interacting with Senior Leaders across GFCCP.
• Capable of performing and delivering in high-paced, high demand situations and sourcing innovative solutions to complex problems.
• Willingness to work cross-functionally across multiple workstreams and regions to achieve programmatic success. Possess strong leadership, organization, and time management skill
• Proficiency using MS Office tools, especially using Excel to analyze large data sets to identify gaps and trending

Our Benefits:

Any general requests for consideration of your skills, please

Your way to impact:

• Expected to work with LD&G leadership, LD&G Program Managers, and STEPS SMEs to ensure high quality execution of learning interventions.

• Responsible for smooth onboarding of GFC&CP team members, reporting and communications.

Your day-to-day:

• Day-to-day responsibilities include, but are not limited to, coordination, setting schedules, aligning speakers/SMEs, requesting permissions for new hires, facilitation, inputting LMS Records, loading into WorkRamp, drafting communications, process flows and procedural guidance documents, reporting, preparing artifacts for audit responses (i.e. reports, documents, etc.).

What do you need to bring:

• Proven track record with developing and facilitating training

• Proficient in creation of technical guidance documents and curriculum development

• Experience in analyzing business and employee needs, recommending, and designing end-to-end solutions

Our Benefits:

Any general requests for consideration of your skills, please