Hebrew Speaking Customer Service Agent jobs at Paypal in Israel, Tel Aviv-yafo

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Recommend solutions and alternatives that align with customer needs and business objectives.
• Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
• Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Expected Qualifications:

• 1 year of relevant experience

Core Competencies for Virtual Representative, Customer Care

• Fluency in both Hebrew & English is required.
• Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred).
• Technical Proficiency:Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time.
• Communication Skills:Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture.
• Customer-Centric Mindset:Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction.
• Resilience:Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support.
• Feedback & Learning:Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems.
• Accuracy & Detail Orientation:Works carefully in tools and systems, ensuring reliable records and consistent quality.
• Reliability:Respects schedules, meets commitments, and supports teammates by being dependable and accountable.
• Collaboration in a Remote Team:Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions.
• Time Management & Prioritization:Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact.
• Problem-Solving & Critical Thinking:Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change.
• Decision-Making:Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency.
• Adaptability:Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.
• Ethics & Integrity:

Our Benefits:

Any general requests for consideration of your skills, please