Manager Smb Inbound Sales jobs at Paypal in Ireland, Dublin

Essential Responsibilities:

• Identify issues and recommend best practices for internal control processes.
• Lead functional projects and programs to enhance internal control effectiveness.
• Partner with teams to analyze business trends and their impact on internal controls.
• Develop and implement strategies for process improvements within the internal controls function.
• Ensure compliance with laws and regulations through effective internal control measures.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

• Lead the end-to-end management of issues and incidents, ensuring timely detection, root cause analysis, remediation planning, and closure. Collaborate closely with business, product, and operational teams to ensure all issues are accurately captured in governance tools and tracked through appropriate oversight forums.
• Conduct comprehensive risk assessments across PayPal’s products and business processes to proactively identify emerging and residual risks. This includes evaluating control effectiveness, documenting key risk indicators (KRIs), and partnering with control owners to implement mitigation strategies within the enterprise risk framework.
• Oversee Product Change Requests by assessing proposed product or process changes through a risk and control lens. Facilitate stakeholder reviews with Legal, Compliance, and partner banks to ensure changes align with regulatory expectations, internal standards, and PayPal’s approved risk appetite.
• Collaborate with cross-functional partners such as Compliance, Legal, Platform, Finance, Engineering, Strategy, Product, and Risk — to strengthen the governance framework, maintain updated policy and procedure documentation, and ensure consistent control execution across global product portfolios.
• Develop and present governance reports and dashboards summarizing key risk metrics, control performance, issue trends, and PCR outcomes. Provide actionable insights to senior leadership and risk committees, supporting informed decision-making and continuous improvement of PayPal’s control environment.
• What do you need to bring:

• Bachelor’s degree in finance, Business Administration, Risk Management, or a related field.

  6-8 years of experience in risk management, compliance, or controls within the financial services industry, preferably in a credit-related role

  Strong understanding of regulatory requirements and industry standards related to credit governance and controls.

  Excellent analytical and problem-solving skills, with keen attention to detail.

  Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with governance, risk, and compliance (GRC) tools is a plus.

  Relevant professional certificates are advantageous.

Our Benefits:

Any general requests for consideration of your skills, please

• Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.
• Outreach to merchants with the goal of strengthening their engagement with the PayPal platform while proactively identifying opportunities for collaboration and growth.
• Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues.
• Identify and assess the specific needs of each merchant to deliver customized recommendations on PayPal's products, features, and benefits, aiming to enrich their user experience and optimize long-term value.
• Provide regular feedback on process improvements, as well as necessary policy or product updates.
• Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures.
• Continuously develop expertise in PayPal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service.

Minimum Qualifications:

• Minimum of 3 years of relevant work experience
• Fluent English is required for this role
• Strong verbal communication skills utilizing active listening and clearly speaking to customers
• Strong written communication utilizing proper grammar and punctuation

• Strong organizational, communication, and interpersonal skills.
• Proven ability to drive results through a clear vision and strategic direction.
• Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals.
• Enthusiastic learner with a keen ability to adapt to new software and technologies.
• Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite.
• Capable of multitasking across multiple systems, screens, and tasks during customer interactions.
• Excellent time management skills and commitment to adhering to schedules.

Core Competencies:

• Customer Focus
• Listening skills
• Problem solving
• Composure
• Drive for results
• Functional/Technical Skills
• Ethics and Values
• Integrity and Trust

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead the development and optimization of advanced machine learning models.
• Oversee the preprocessing and analysis of large datasets.
• Deploy and maintain ML solutions in production environments.
• Collaborate with cross-functional teams to integrate ML models into products and services.
• Monitor and evaluate the performance of deployed models, making necessary adjustments.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify and address sales-related issues.
• Recommend and implement best practices.
• Lead functional projects and programs.
• Analyze business trends to drive sales improvements.
• Collaborate with team members to achieve sales goals.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

1. Lead and Develop a High-Performing Team

• Supervise, coach, and mentor AEs and Team Leads to drive individual and collective success.
• Establish clear goals, KPIs, and accountability standards for performance and behavior.
• Foster an inclusive, growth-oriented environment built on trust, feedback, and shared success.

2. Drive Sales Results

• Own team quotas and deliver consistent revenue and conversion outcomes.
• Monitor key metrics (lead response time, conversion, deal size, win rate, churn) and take data-driven corrective action.
• Lead pipeline reviews, deal coaching, and strategic forecasting.

3. Strengthen Process and Execution

• Refine and enforce the inbound sales process — from lead handling to qualification, follow-up, and close.
• Ensure CRM discipline and accurate forecasting through effective Salesforce management.
• Partner with Marketing and Product to align lead generation, product updates, and feedback loops.

4. Coach and Empower Team Leaders

• Partner closely with Team Leads, ensuring they are equipped to lead by example and support peer development.
• Build leadership capability across the team through coaching, feedback, and developmental planning.

5. Cross-Functional Collaboration

• Work across departments (Marketing, Product, Operations, Customer Success) to enhance lead flow, product-market fit, and customer outcomes.
• Represent the voice of the sales team in strategy sessions and planning discussions.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service
• Educate merchants on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs)
• Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction
• Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)
• Resolve merchantdisputes/adjudications,including process documentation and communication
• Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents
• Drive issue resolution for high complexity intents in partnership with specialist teams. Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.
• Manage case reviews, provide account support and configuration, and handle compliance and risk documentation

Qualifications:

• Experience delivering client-focused solutions that meet customer needs
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Experience in Looker, Tableau, other data visualisation tools, or willingness to learn
• Prior payments industry experience preferred
• Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions
• Experience successfully navigating matrixed, cross-functional team environments
• Ability to work at pace and tenaciously pursue the resolution of complex issues
• Bias towards action and desire for continuous learning and development

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service
• Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs)
• Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction
• Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)
• Resolve merchantdisputes/adjudications,including process documentation and communication
• Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents
• Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.
• Manage case reviews, provide account support and configuration, handle compliance and risk documentation

Qualifications:

• Fluency in verbal and written German.
• Experience delivering client-focused solutions that meet customer needs
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Experience in Looker, Tableau, other data visualization tool, or willingness to learn
• Prior payments industry experience preferred
• Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions
• Experience successfully navigating matrixed, cross-functional team environments
• Ability to work at pace and tenaciously pursue resolution of complex issues
• Bias towards action and desire for continues learning and development

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead and manage data science projects, ensuring timely delivery and alignment with business goals.
• Develop and maintain data models, algorithms, and reporting systems to support data analysis and decision-making.
• Analyze complex datasets to identify trends, patterns, and insights that drive strategic initiatives.
• Collaborate with cross-functional teams to understand data needs and provide actionable insights.
• Ensure data quality and integrity through regular audits and validation processes.
• Mentor and guide junior data scientists, fostering a culture of continuous learning and improvement.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please