Account Representative Smb Outbound Sales French Market jobs at Paypal in Ireland, Dublin

• Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.
• Outreach to merchants with the goal of strengthening their engagement with the PayPal platform while proactively identifying opportunities for collaboration and growth.
• Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues.
• Identify and assess the specific needs of each merchant to deliver customized recommendations on PayPal's products, features, and benefits, aiming to enrich their user experience and optimize long-term value.
• Provide regular feedback on process improvements, as well as necessary policy or product updates.
• Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures.
• Continuously develop expertise in PayPal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service.

Minimum Qualifications:

• Minimum of 3 years of relevant work experience
• Fluent English is required for this role
• Strong verbal communication skills utilizing active listening and clearly speaking to customers
• Strong written communication utilizing proper grammar and punctuation

• Strong organizational, communication, and interpersonal skills.
• Proven ability to drive results through a clear vision and strategic direction.
• Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals.
• Enthusiastic learner with a keen ability to adapt to new software and technologies.
• Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite.
• Capable of multitasking across multiple systems, screens, and tasks during customer interactions.
• Excellent time management skills and commitment to adhering to schedules.

Core Competencies:

• Customer Focus
• Listening skills
• Problem solving
• Composure
• Drive for results
• Functional/Technical Skills
• Ethics and Values
• Integrity and Trust

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify and address sales-related issues.
• Recommend and implement best practices.
• Lead functional projects and programs.
• Analyze business trends to drive sales improvements.
• Collaborate with team members to achieve sales goals.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

1. Lead and Develop a High-Performing Team

• Supervise, coach, and mentor AEs and Team Leads to drive individual and collective success.
• Establish clear goals, KPIs, and accountability standards for performance and behavior.
• Foster an inclusive, growth-oriented environment built on trust, feedback, and shared success.

2. Drive Sales Results

• Own team quotas and deliver consistent revenue and conversion outcomes.
• Monitor key metrics (lead response time, conversion, deal size, win rate, churn) and take data-driven corrective action.
• Lead pipeline reviews, deal coaching, and strategic forecasting.

3. Strengthen Process and Execution

• Refine and enforce the inbound sales process — from lead handling to qualification, follow-up, and close.
• Ensure CRM discipline and accurate forecasting through effective Salesforce management.
• Partner with Marketing and Product to align lead generation, product updates, and feedback loops.

4. Coach and Empower Team Leaders

• Partner closely with Team Leads, ensuring they are equipped to lead by example and support peer development.
• Build leadership capability across the team through coaching, feedback, and developmental planning.

5. Cross-Functional Collaboration

• Work across departments (Marketing, Product, Operations, Customer Success) to enhance lead flow, product-market fit, and customer outcomes.
• Represent the voice of the sales team in strategy sessions and planning discussions.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Handle inbound calls to and from customers regarding their outstanding balances.
• Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
• Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
• Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
• Maintain accurate and detailed records of customer interactions and payment agreements in the system
• Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
• Stay informed about company policies, procedures, and industry regulations related to collections.
• Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

• 1 year of relevant experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Handle inbound calls to and from customers regarding their outstanding balances.
• Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
• Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
• Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
• Maintain accurate and detailed records of customer interactions and payment agreements in the system
• Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
• Stay informed about company policies, procedures, and industry regulations related to collections.
• Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

• 1 year of relevant experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions.
• Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback.
• Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience.
• Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues.

Expected Qualifications:

• 2 years of relevant work experience

Minimum Qualifications:

• Fluent English and French are required for this role
• Strong verbal communication skills, utilizing active listening
• Strong written communication utilizing proper grammar and punctuation

Preferred Skills/Experience:

• Strong organizational, communication, and interpersonal skills.
• Proven ability to drive results through a clear vision and strategic direction.
• Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals.
• Enthusiastic learner with a keen ability to adapt to new software and technologies.
• Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite.
• Capable of multitasking across multiple systems, screens, and tasks during customer interactions.
• Excellent time management skills and commitment to adhering to schedules.

Core Competencies:

• Customer Focus
• Listening skills
• Problem solving
• Composure
• Drive for results
• Functional/Technical Skills
• Ethics and Values
• Integrity and Trust

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate with internal teams to enhance process efficiency.
• Influence the quality and effectiveness of lead development programs.
• Determine appropriate actions by considering alternative solutions.
• Provide analytical insights and recommendations for process improvements.
• Support team performance and coordinate activities across peer groups.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Manage, mentor, and inspire a team of BDRs to exceed activity and pipeline targets.
• Provide daily in-office guidance, performance feedback, and sales coaching.
• Foster a collaborative and high-energy culture on the sales floor.
• Oversee lead qualification, outbound prospecting, and opportunity creation.
• Monitor and optimize BDR activities (calls, emails, social outreach, meetings booked).
• Ensure smooth lead handoff to Account Executives.
• Drive adoption of sales tools (e.g., Salesforce, LinkedIn Sales Navigator, Outreach/HubSpot).
• Track and analyze team KPIs; report performance to senior sales leadership.
• Contribute to playbook development and best-practice sharing.
• Partner with Marketing to improve lead generation campaigns.
• Align with Account Executives and Sales Managers on pipeline strategy.
• Share front-line insights with Product and Strategy teams.• 2–4 years’ experience in business development, inside sales, or sales operations (fintech or SaaS preferred).
• Demonstrated ability to mentor peers or lead small teams.
• Strong grasp of sales development processes and metrics.
• CRM proficiency (Salesforce preferred) and experience with sales engagement tools.
• Excellent communication, motivational, and organizational skills.
• Ability to thrive in a fast-paced, office-based team environment.

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Generate leads and drive inbound and outbound prospecting.
• Identify cross-sell and upsell opportunities and drive to close.
• Respond to inbound leads generated through marketing campaigns and other various channels.
• Provide customers with tools and resources needed to self-onboard; confirm live-to-site and follow-up on in-flight opportunities as needed.
• Track and log all customer interactions, opportunities, outcomes, and follow-ups in Salesforce.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Receive a high volume of inbound calls and chats from merchants (in both Italian and English ) who have a payments need or require assistance

• Consistently follow up with in-flight opportunities until products are “live-to-site”

• Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges

• Be an expert in the suite of merchant solutions PayPal offers, and identify which solutions solve the merchant’s needs

• Listen attentively to customer needs and concerns; demonstrate empathy while overcoming objections

• Understand quickly which sales opportunities to close internally and which to escalate to specialists

• Demonstrate strong ability to close deals while maintaining a high level of customer satisfaction

• Meet and exceed established productivity goals

• Utilize Salesforce to log, track, and maintain customer records

• Collect and share merchant insights with Marketing, Product, and other departments

• Fluency in Italian and English (written and spoken) is essential

• A track record of success in over-achieving goals or quotas

• Superb interpersonal skills with the ability to build trust quickly over phone and chat

• Passion for helping small businesses and working closely with business owners

• Highly competitive with a strong drive to succeed

• Excellent listening and communication skills

• Self-motivated with strong work ethic and ability to work independently and as part of a team

• Demonstrated problem-solving skills to close business efficiently

• Experience with Salesforce (preferred but not required)

Our Benefits:

Any general requests for consideration of your skills, please