Jobs at Paypal in China, Shanghai

Essential Responsibilities:

• Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
• Advises immediate management on project-level issues
• Guides junior engineers
• Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
• Applies knowledge of technical best practices in making decisions

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Degree relevant to Machine Learning, Computer Science, AI, or related technical field, graduating between end 2026 to mid 2027.

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions.
• Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback.
• Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience.
• Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues.

Expected Qualifications:

• Minimum of 2 years of relevant work experience

Preferred Qualification:

Experience in B2B/merchant servicing is a plus/preferred.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Proactively manages the calendar of the executive independently with no guidance.
• Performs administrative duties such as expenses, complex travel, distribution lists, and ordering supplies following general guidelines.
• May act as a delegate in internal systems on behalf of the executive.
• Coordinates meeting & event logistics with minimal guidance.
• Provides guidance to other assistants within their organization.
• May assist in confidential communications; exercises a high degree of discretion while handling confidential matters.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Effectively investigate and resolve complex employee relations matters, utilizing sound judgment and decision making to achieve optimal outcomes.
• Lead complex projects and problem resolution related to employee relations.
• Design and administer programs that enhance manager effectiveness and employee engagement.
• Provide guidance and training to managers and employees on employee relations policies.
• Analyze current business trends to inform employee relations strategies.
• Implement initiatives that result in global process improvements within the function.

Required Qualification:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Essential Responsibilities:
You will lead policy development and process improvement projects, collaborating with stakeholders such as Legal and Payroll. Additionally, you will guide compliance and reporting efforts, support complex investigations, and advocate for employees navigating challenging circumstances. Provides guidance and advice to peers on complex matters, ensuring consistency across the region. Manage the end-to-end portfolio of regional employee policies, programs, and processes with nuanced jurisdictional requirements.

Role holder expected to
• operate with sufficient autonomy to work across sub-functions and ensure functional processes are continuously improved. You will develop strong business partnerships.
• collaborate cross-functionally and develop strategy for program execution.
• solve highly complex or novel problems. You will determine methods and techniques to obtain results.
• Partner with the Legal team in implementing actions arising from complex or sensitive investigations.
• Oversee the support and advocacy for employees navigating complex or challenging circumstances through the delivery of PayPal employee policies, programs, and other resources.
Role holders’ decisions will influence the direction and resources for operations and could impact overall organizational activities. Role holder will be able to handle decisions that come with notable risk and complexity.

Our Benefits:

Any general requests for consideration of your skills, please

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit.

Who We Are:

to learn more about our culture and community.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Your day to day –

• Direct supervision and oversight of a contingent guard staff including management of payroll, training, and security execution.
• Implementation of security procedures, standards, and best practices.
• Advising on physical security issues pertaining to the security operations of the company.
• Ensuring compliance with Payment Card Industry, PCI requirements; federal, state, and local regulations.
• Consulting with law enforcement agencies and regulators on security matters.
• Providing guidance on all security matters for training and recruitment.
• Maintaining a risk-based approach to security management:
  • Providing an effective risk analysis, threat assessment, and response capability in the Shanghai and Hong Kong portfolio.
  • Ensuring the highest possible levels of security integrity are maintained through the application of risk management controls.
• Formulation and implementation of additional and security compliance with policies, procedures, and regulatory requirements.
• Monitoring and reviewing security reports in preparation for presentation to senior leadership.
• Conduct and provide oversight and accountability on regional facility reviews on an annual basis.
• Provide expertise for any governance documents required by PayPal or the Financial Technology Sector.
• Ensuring all security incidents are fully investigated at site level.
• Managing all Shanghai and Hong Kong Country Threat Assessments:
  • Managing Security Threat Assessments as required
  • Managing evacuation plans for annual reviews.

• Providing timely reports to management, as required inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the defined procedures.
• Conduct work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Manage and assist PayPal in the execution of its Operational Health and Safety and Environmental Safety roles including workers compensation actions.
• Satisfactorily complete all training courses as arranged by the Company.
• Conduct complex internal and external investigations regarding PayPal employees, customers, physical or intellectual property as directed by the PayPal Global Investigations Team.

• measures to be applied during periods of increased regional threats.
• Implementation of the regional assessment program to ensure safety

What do you need to bring –

• Higher education diploma, degree or equivalent in security, or related studies preferred.
• A minimum of 10 years’ experience in the security management in either the corporate or law enforcement fields with management experience preferred.
• A minimum of 3 years’ experience with investigations in either the public or private sector.
• Self-motivated, disciplined and with flexible attitude to change.
• Direct, practical approach to providing solutions in a challenging and dynamic business environment, with superior organizational skills.
• Prepared to travel domestically and internationally, sometimes at short notice including temporary assignment on a support/coaching basis at other locations and overseas.
• Excellent people skills with the ability to communicate with people at all levels and from different geographical and ethnic cultures.
• Must be computer literate with knowledge of Microsoft Packages e.g., Word, Excel, PowerPoint, and Outlook.
• Fluency in written and spoken English with ability to work in an international environment.
• Must possess and maintain a valid passport.
• Will have to undergo a PayPal background investigation prior to employment.

Our Benefits:

Any general requests for consideration of your skills, please