Sr Specialist Enterprise Servicing jobs at Paypal in China, Hong Kong Island

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex projects and problem resolution efforts related to risk management.
• Collaborate with teams to identify and analyze risks that may impact operations and assets.
• Develop and implement strategies for risk mitigation and compliance.
• Assess current business trends to inform risk management practices and improvements.
• Drive global process improvements through effective project management and stakeholder engagement.

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Responsibilities include:

• Act as the Hong Kong Money Laundering Reporting Officer (MLRO).
• Day-to-day management of the Hong Kong AML/CFT program, executing the program and implementing risk and compliance standards consistent with local, regional, and global AML/CFT policies.
• Daily interaction with key local, regional and global stakeholders including the Hong Kong Chief Compliance Officer (CCO) and regional MLRO, reporting to them and appropriate senior management / leadership, the Hong Kong board of directors and designated committees as needed.
• Liaise with key regulatory bodies and officials as needed including the Hong Kong Monetary Authority (HKMA), the Hong Kong Police Force (HKPF) and the Joint Financial Intelligence Unit (JFIU).
• Onsite and remote support for internal audit and regulatory exams, as well as reviews of the AML/CFT program by external stakeholders.
• Collaboration with global and regional operational teams to ensure AML/CFT policy requirements are effectively adopted and executed.
• Provide AML/CFT subject matter expertise in the development and rollout of new products andcapabilities. ProvideAML/CFT thought leadership and solutions to key products and business initiatives.
• Ongoing assessment of AML/CFT regulatory changes to assist in shaping an evolving AML/CFT program, including partnering with global, regional, and local policy leaders to stay current on trends and typologies; developing a consistent feedback loop between the policy and investigative functions.
• Ensure local, regional and global AML/CFT policies are continually refreshed in response to evolving landscape and regulatory changes.
• Review AML/CFT related reporting metrics and regulatory disclosures to identify key trends and stay abreast of critical program metrics and insights.
• Participate in AML/CFT forums to share best practices, case studies and trends.
• Provide clear and succinct communication both verbally and in writing to all levels of management and staff. Drive a culture of risk and compliance across the business.
• Review and approve AML/CFT related documentation, including policy documentation, risk assessments, audit and exam responses etc.
• Proactively work with first line and third line of defense on key AML/CFT matters and issues pertaining to Hong Kong.

Requirements:

• 5 years of relevant experience in a senior position in AML/CFT compliance at a large, global financial institution.
• Prior experience in FinTech, payments processing or banking preferred.
• Proven ability to navigate a continuously changing regulatory ecosystem.
• Extensive technical knowledge of AML requirements in Hong Kong.
• Prior experience in preparing and delivering presentations to internal and external stakeholders / regulators.
• Excellent written and oral communication skills. Chinese language skills would be preferred.
• Interpersonal and influencing skills, with the ability to partner effectively at multiple levels and across disciplines.
• Ability to organize and prioritize tasks in a fast-paced and deadline-driven environment.

Our Benefits:

Any general requests for consideration of your skills, please

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Essential Responsibilities:

• Pursue net new business through strategic prospecting and drive the sales cycle from prospecting to close.
• Build and nurture strong relationships with key decision-makers and stakeholders during the initial sales cycle, acting as a trusted advisor by understanding clients' challenges.
• Analyze customer needs via discovery, articulate value, and develop strategies tailored to each organization, identifying potential products in collaboration with solutions architects.
• Deliver customized presentations, written proposals, and provide subject-matter expertise to drive forward new sales opportunities.
• Negotiate and close complex customer contracts, determining project scope, timeline, pricing, and agreements, ensuring seamless contract execution and customer onboarding.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

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Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit.

to learn more about our culture and community.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.