Strategic Insights Analyst - Global Customer Services jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

We’re looking for a Program Manager to drive operational excellence, process innovation, and strategic program management for the Global Security Architecture Practice. In this role, you won’t just manage processes; you will engineer the operating system of the future for our practice. You will design, build, and manage the business processes that enable our Principal Architects to scale. This role is responsible for transforming the Palo Alto Networks’ collective security and innovation expertise into AI-driven consulting methodologies and assets that drive consistency, efficiency, and quality in all of GSAP’s client engagements.

You’ll partner closely with the Principal Architects and their leadership, as well as cross-functional teams including Sales and Technical Solutions, Product Management, Enterprise Security, and Unit42 consultants. Through these partnerships you will develop intellectual property, programs, and processes that help our Architects do their work.

Key Responsibilities

• Program Management & Enablement:

  • Build and maintain structure to define our formal partnership with Enterprise Security and Product Management, ensure that interactions are regular and substantive, and information sharing is structured, consistent, and bi-directional.

  • Own and execute the CoE's operating cadence, including the quarterly review of all library assets and the intake process for new contributions.

  • Drive adoption of CoE tools and methodologies across the global GSAP team through clear communications, training, and a strong feedback loop.

• Practice Development & Content Curation:

  • Partner with senior architects to translate their expertise into high-quality, reusable assets including templates and accelerators, standardized presentations, and strategic playbooks that are designed to be populated and customized by AI.

  • Implement a dynamic content strategy where advisory assets are easily updated and synthesized by AI tools.

  • Own and manage the central IP library ensuring all content is organized, current, and easy to access for both the Architects and AI agents.

• Process Creation, Improvement & Management:

• Implement systems to support clear, organized knowledge-sharing (e.g., permissioned Google Drive structures, audience-specific distribution lists) that scale across regional and functional teams.

• Engineer AI-native workflows by evaluating processes through a lens of automation, designing systems where AI is the primary engine of execution.

• Identify process gaps and operational inefficiencies, deploying human-in-the-loop solutions that maximize speed and free up Architects for deep-dive strategic work.

• Implement systems for knowledge sharing that capture "tribal knowledge" and automatically convert it into institutional assets.

Your Experience

• Experience in a management consulting, practice operations, business analyst, or technical program management role, preferably within a professional services or enterprise technology organization.

• Fluency in AI-driven operations, with the ability to view AI and automation as strategic levers that fundamentally change the reach and velocity of a practice.

• Exceptional organizational and project management skills; able to manage multiple complex projects and a library of assets with rigor and attention to detail.

• An excellent communicator and influencer who is passionate about training others and driving the adoption of new tools and processes.

• An understanding of the cybersecurity landscape is a major plus, but deep, practitioner-level security expertise is not required.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142,000 - $206,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

*** The person in this role can be based in Chicago, St. Louis, Austin or Santa Clara California

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• The person in this role will be pivotal in contributing to our market leadership and revenue growth by helping to build our North American partner and ecosystem as a key channel for demand generation and customer acquisition. You will achieve this by:

• Managing multi-million dollar pipeline delivery through the effective execution of highly targeted, integrated marketing campaigns within our diverse partner ecosystem.

• Contribute to the strategic direction of NAM partner marketing, acting as a key partner and trusted advisor to partner sales leadership, and translating high-level business objectives into impactful, measurable marketing plans.

• Cultivating a high-performing team of marketing professionals, fostering a culture of innovation, creativity, and accountability that consistently delivers exceptional results.

• Optimizing allocated marketing budgets, leveraging a data-driven approach to ensure maximum ROI and continuous improvement across all partner marketing initiatives.

• Ensure seamless collaboration and brand consistency across regional teams, amplifying our message and market presence through our critical cloud service provider (CSP, Global systems Integrators (GSIs), Traditional distributors) and ISV alliances.

Your Experience

• 8+ years of demonstrated success leading marketing teams for a tech company - including managing a direct team, working with key stakeholders, events marketing, partners/vendors and cross-functional teams.

• Experience in generating new and innovative approaches to problems and challenging the status quo and is constantly looking for ways to change the game.

• Demonstrated success acting as the business partner to partner sales leadership, navigating change in times of ambiguity

• Deep and wide knowledge and relationships within the technology partner/ecosystem space

• Solid experience inclusively communicating to ensure diversity of voice is heard, considered, and enabled while empowering others to do the same.

• Proven experience consistently delivering on expectations and getting the job done.

• Ability to understand and translate the big picture for your team in an inspiring way. Able to identify tactical opportunities and risks through strong business acumen and analysis of key performance trends.

• Proven track record striving for excellence, both personally and across the teams you've led

• Proven ability to plan, organize, and schedule in an efficient, productive manner with a focus on key priorities.

• Deep, hands-on understanding of funnel metrics and proven ability to take action to continuously improve conversion at each stage of the funnel, ultimately resulting in increased marketing-sourced pipeline and bookings.

• Ability to develop people: Coaches people in their current roles to improve performance and prepares them for future roles.

• Ability to set goals, drive team performance and excellence: Gives clear direction and goal-setting that is aligned to business priorities and outcomes, disciplined at measuring performance against.

• KPIs and rewards/recognizes people for excellence.

• Willingness to travel as required, approximately 30%, for the role.

• Bachelor's degree or master’s degree in business, marketing, or technology is preferre d.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $238,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Remote: US

Core Focus Areas

Key Responsibilities

Strategic Advisory and Client Engagement:

• Establish and maintain executive-level relationships (Manager, Director, VP, and CxO contacts) in strategic accounts with high growth potential.

• Transform client security strategies by driving conversations that advocate for Palo Alto Networks’ view of transformative Solution Architectures.

• Provide valuable insights and education to clients on effective risk reduction, operational excellence, and cost management.

• Identify and document the client's strategic transformation goals and priority outcomes for value realization, collaborating with specialists to develop business cases around measurable benefits.

• Conduct high-impact consulting engagements, including architectural assessments, designs, and client workshops, setting and driving a strategic agenda with the customer and sales/engineering teams.

Sales Productivity and Thought Leadership:

• Demonstrate increased sales productivity through strategic architectural engagements.

• Engage directly with senior technical and business leaders as a security expert to expand reach within accounts and expand the scope of sales opportunities by identifying new areas of engagement and areas where our solutions can deliver on executive priorities.

• Collaborate with sales teams to develop and deliver differentiated proposals that clearly demonstrate business and technical value.

Internal Partnership and Development:

• Become a valued resource to Product Management by discovering and understanding current challenges, competitive insights, and opportunities to address emerging needs in strategic market segments.

• Maintain continuous self-improvement and learning to sustain technical leadership across relevant technologies (e.g., security technologies, cyber threat intelligence, risk and regulatory topics, emerging technologies)

• Work closely with Sales and Solution Consulting leadership, Unit42 consulting teams, Business Value Consultants, Professional Services, Customer Success, and theater CISO/CTO resources (where applicable) to ensure a coordinated market approach.

Requirements and Qualifications

• Experience: 10+ years of experience as an end customer, a cybersecurity vendor or consultant is required.

• Education: BSCS, equivalent degree or experience is required.

• Architectural Knowledge:

  • Must have deep knowledge of security operations, SIEM, endpoint security and incident response. Preferred experience in network security, SASE/Zero Trust, cloud security, identity management, and emerging topics related to cybersecurity and AI is a plus.

  • Extensive knowledge of core security architectures, history, and trends spanning network, endpoint, and hybrid environments.

  • Solid fundamental background in principles and practices of networking and/or cloud computing.

• Executive Presence: Demonstrable experience in establishing credibility and strategic messaging with large enterprise executives (CISO and above).

• Communication Skills: Strong written and verbal communication and presentation skills, both internally and externally.

• Drive and Problem Solving:

  • A "Whatever it takes" attitude and motivation to overcome obstacles necessary to achieve desired outcomes and close deals.

  • Robust problem finding and solving skills, with the ability to analyze complex problems with systematic approaches to quick resolution, even under duress.

• Travel: Expect to travel a minimum of 50%+ of the weeks in the fiscal year. Travel will include customer and company location onsite meetings.

• Organizational Skills: Superb organizational skills are required.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $239,000 - $278,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Design Verification engineer on the ASIC team, you will ensure that the ASICs in our groundbreaking next-generation firewall products meet or exceed industry-leading requirements for features, performance, and reliability. You will define verification methodologies, architect test benches, write test plans, specify coverage, write tests, and debug. You will work on diverse platforms including simulation, emulation, formal verification, and silicon validation.

Your Impact

• Collaborate with engineers in software, architecture, design, and verification teams to create comprehensive pre-silicon verification plans across simulation, emulation, and formal verification
• Plan and execute every aspect of simulation test plans using sophisticated coverage-driven, constrained-random methodologies
• Develop flows, methodologies, and infrastructure for emulation - Create, run, and debug emulation tests in close collaboration with system architects, software engineers, and ASIC designers
• Define new tools and methodologies to continuously improve quality and velocity
• Create powerful programs in Python to automate triage, coverage closure, and metrics-driven verification

Your Experience

• BS in EE, CE, or CS required or equivalent military experience required - MSEE preferred
• Minimum 5 years experience in ASIC design verification
• Demonstrated success in taking multiple ASIC products from concept to mass production
• Expertise in SystemVerilog and UVM
• Technical strength in the following areas is required
  • Defining test plans, including comprehensive adversarial testing
  • Developing rich functional coverage models
  • Creating powerful and scalable test benches
  • Implementing sophisticated self-checking infrastructure with reference models and scoreboards
  • Developing reusable constrained-random tests
  • Debugging failures
  • Closing coverage
• Experience in the following areas is preferred
  • Networking and cyber security
  • Formal property verification
  • Silicon validation - bringup, test, debug, and regression
  • Creating models in Python and C/C++
  • Writing driver code in C
• Skilled in writing powerful, modular, and scalable programs in Python, Perl, and UNIX shell to automate verification tasks, especially regression testing
• Demonstrated ownership and independence in planning, debugging complex failures, closing metrics-driven tasks, driving vendors, and reporting status
• Strong leadership, collaboration, and communication skills

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $235000 - $260000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Build and operate Cloud Native infrastructure
• Design and develop innovative products end to end taking ownership of DevSecOps
• Collaborate across functions (Product Managers and Engineers) to understand requirements and develop solutions
• Act as a technical leader and mentor junior team members
• Continuously improve the software development process, including testing, deployment, and monitoring

Your Experience

• Significant experience (4+ years) building and maintaining software systems on Cloud and Kubernetes based infrastructure.
• Significant experience working with containers and Kubernetes, CI/CD pipelines and DevSecOps best practices.
• Significant expertise in IaC tools (Terraform, CDK/CloudFormation).
• Expertise in modern Python (type hints, Pydantic, ..) and at least one strongly typed programming language (Go, Java, Python, C++).
• Experience building Kubernetes Operators to automate operational tasks would be a plus.
• Strong communication and problem solving skills.
• ML/MLOps experience would be a plus.
• Excited about working in an agile and fast paced environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000 - $180,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the Sr. Manager, Global Certifications (Federal), you will play a pivotal role in opening and maintaining critical public sector markets for our world-class products. Government certifications (FedRAMP, DoD IL, etc.) are high-stakes, high-value assets that enable our technology to protect the nation's most sensitive data.

In this strategic leadership role, you will drive the government certification roadmap, lead a high-performing team of Certification Product Managers, and serve as the bridge between federal compliance requirements and our engineering innovation. You will drive a compliance strategy that serves as a competitive advantage.

Your Impact

• Strategic Leadership & Roadmap: define and execute a multi-year government certifications roadmap (FedRAMP, DoD IL5, etc.) with clear, measurable milestones that align with the company’s diverse product portfolio and sales goals.

• Team Management: Build, mentor, and maintain a high-performing team of Certification Product Managers; foster a culture of technical depth, operational efficiency, and proactive risk management.

• Execution & Process Maturity: Own the end-to-end certification lifecycle. Establish and mature key operational processes—including intake, audit management, artifact collection, and continuous monitoring—to improve team efficiency and scalability.

• Cross-Functional Influence: Guide Product and Engineering teams through complex certification requirements (NIST 800-53, architecture, crypto modules), translating government controls into actionable engineering specifications.

• Executive Stakeholder Management: Effectively present certification status, risks, and solution options to senior leadership. Resolve compliance roadblocks by negotiating risk acceptance with internal leadership and external stakeholders.

• External Relations: Serve as the primary point of contact for external auditors (3PAOs) and government accreditors (FedRAMP PMO, DISA). Deeply understand the government ecosystem to anticipate regulatory changes and their business impact.

• Technical Bridging: Possess the technical aptitude to understand complex cloud architectures (IaaS, PaaS, SaaS) and shared responsibility models, acting as a translator between highly technical security teams and business-focused Sales/GTM teams.

Your Experience

• Gov/Federal Expertise: 8+ years of total experience in Compliance/GRC, with at least 5+ years specifically leading government certification programs (FedRAMP, DoD SRG, Common Criteria, etc.).

• Framework Mastery: Deep, expert-level understanding of the NIST Risk Management Framework (RMF) and NIST SP 800-53; ability to map these controls to specific product features and modern cloud architectures.

• Leadership: Proven experience managing people and leading high-visibility projects; ability to coach team members on complex deliverables like System Security Plans (SSPs) and POA&M management.

• Technical Fluency: Strong familiarity with Cloud Service Provider (CSP) infrastructure models and modern application architectures (containers, microservices). Experience with GRC platforms used to automate evidence collection is a plus.

• Communication: Exceptional written and verbal communication skills. You must be able to explain "why" a control matters to an engineer and "how" a certification impacts revenue to a sales VP.

• Education & Certifications: BS degree in a technical or business field required (MS preferred). Industry certifications such as CISSP, CISM, or CISA are highly desired.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $180,000 - $220,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy.

• Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options.

• Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value.

• Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues and becoming a Subject Matter Expert over time.

• Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback.

• Advocate for customers internally to influence product roadmap, service improvements, and best practices.

• Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers

• Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. Identify renewal risks and work with internal teams to remediate.

• Identify risks to customers achieving their business goals and collaborate with account teams to build mitigation plans or escalate as needed.

Your Experience

• 4+ years of relevant experience in customer success, consulting, post-sales technical account management, or similar roles, with experience in cybersecurity

• Proven experience building and executing customer engagement programs in an evolving organization.

• Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value.

• Experience managing escalations, balancing customer expectations, and negotiating successful resolutions.

• Highly data-driven, with a focus on metrics, process adherence, and continuous improvement.

• Ability to drive consistent engagement processes across a portfolio of customers.

• Excellent communication and interpersonal skills to build relationships with technical and non-technical stakeholders.

• Team player with high integrity, accountability, and a customer-first mindset.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110,800 - $179,200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.