Sr Solution Architect - Cortex Partners jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year

• Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates

• New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests

• Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs

• Develop tools for TAC – For better visibility and troubleshooting

• Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security

Your Experience

• Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)

• Experience as an Enablement Engineer or an Escalations Engineer is a plus

• Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).

• Excellent written and verbal communication skills

• Scripting skills (JS/Python/Powershell)

• Strong proficiency in both Linux and Windows operating systems

• Kubernetes implementation and troubleshooting experience is required

• Experience training internal technical teams is a plus

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.

Your Impact

• Offer technical support to customers and partners
• Effectively manage support cases from recording to resolution, including timely follow-ups
• Conduct fault isolation and root cause analysis for technical issues
• Author Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review technical content for training, marketing, manuals, and troubleshooting guides
• Travel to customer sites for critical situations, expediting resolutions as needed
• Provide configurations, troubleshooting, and best practices to customers
• Collaborate with the Engineering team to influence product operability
• Participate in weekend on-call rotation and provide after-hours support as required
• Communicate complex technical issues effectively to internal and external stakeholders
• Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.

Your Experience

• Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer
• Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
• Analytical troubleshooting skills in Linux, displaying problem-solving abilities
• Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
• Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
• Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
• Familiarity with SOAR platforms - writing new and expanding new playbooks using automation and scripting tools.
• Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
• Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
• Exposure to SIEM, vulnerability management tools, and firewalls
• Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
• Comfortable collaborating across diverse cross-functional teams with open communication
• Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
• Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
• A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000/YR - $162,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Why Cortex?

• Market Leader - Join the fastest-growing cloud security platform, trusted by many customers worldwide

• Innovative Culture - Work alongside some of the brightest minds in cybersecurity, constantly pushing boundaries

• Massive Impact - Protect the world's most critical digital assets and shape the future of cloud security

• Rapid Growth - Be part of a team that's scaling at an unprecedented rate, with abundant opportunities for career advancement

Your Impact

The Cortex Platform product group is responsible for developing the core components for the entire Cortex product portfolio, including XSIAM, XDR, XSOAR, and Cortex Cloud.

As a Principal PM, you will be responsible for:

• Driving features through the entire product life cycle - collect customers’ feedback and hear their need, prioritize features and trade offs, write product requirements and work closely with engineering group to deliver the roadmap

• Collaborating with cross functional teams, in a global organization, to deliver enterprise grade, high reliability, and cloud scale features that partners and customers love and can trust

• Work closely with product enablement, marketing and sales teams to evangelize, conduct product and feature demos and presentations to both to internal partners and external customers

• Solving complex problems that require cross company collaboration and alignment, to delivering functionality underpinning the Cortex product platform

Your Experience

• 7+ years of experience in cross-group, cross-functional, product management roles in enterprise environment

• Experience in cybersecurity, a strong technical background, and building enterprise scale, high performing, and globally available SaaS products

• Product management experience within large organizations, collaborating across multiple teams, and managing product planning with multiple stakeholders

• Excellent analytical, written and verbal communication skills in English, and the ability to influence and collaborate with cross-functional stakeholders

• Self-motivated, and effective management of multiple tasks, projects, priorities, and deadlines

• Team player with a can do approach, excellent people skills, and positive mentality

• BSc/MS in Computer Science, another engineering/technical degree or equivalent military experience required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $166,000/YR - 268,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Shape the Future of Cloud Security

Why Cortex Cloud?

• Market Leader - Join the fastest-growing cloud security platform, trusted by many customers worldwide
• Innovative Culture - Work alongside some of the brightest minds in cybersecurity, constantly pushing boundaries
• Massive Impact - Protect the world's most critical digital assets and shape the future of cloud security
• Rapid Growth - Be part of a team that's scaling at an unprecedented rate, with abundant opportunities for career advancement

Your Impact

• Maintain Cortex Cloud's position as the #1 Cloud Native Application Protection Platform (CNAPP)
• Ownership of the product strategy, planning, and operations
• Drive Innovation - Spearhead the development of groundbreaking cloud security solutions that outpace the rapidly evolving threat landscape
• Scale for Hypergrowth - Work in a team that has grown our install base 80x and revenue 20x in just 7 years
• Shape Industry Standards - Influence cloud security best practices and set new benchmarks for the entire industry
• Product Vision & Strategy
• Craft and execute a visionary product roadmap that anticipates market needs
• Collaborate with engineering to deliver cutting-edge features at an unmatched pace
• Translate complex security challenges into elegant, user-friendly solutions
• Market Leadership
• Identify strategic opportunities to expand our product portfolio and market share
• Work closely with sales and marketing to drive explosive revenue growth
• Customer Obsession
• Engage directly with Fortune 500 CISOs and cloud security leaders
• Transform customer feedback into product innovations that solve real-world problems
• Build a product that customers love and can't live without

Your Experience

• 7+ years of product management experience, with a proven track record in cybersecurity or cloud technologies
• Bachelor’s degree in Computer Science, Engineering, or related field or equivalent military experience. Advanced degree preferred (Computer Science, other engineering/technical degree, MBA)
• Deep technical knowledge of cloud platforms (AWS, Azure, GCP) and modern application architectures
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Excellent communication skills, adept at influencing C-level executives and technical practitioners alike

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $166000/YR - 268500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• You will serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement.

• Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue.

• Your leadership will drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction .

• Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals, effectively managing a diverse mix of delivery resources (e.g., regional and global delivery teams) to achieve optimal efficiency.

• Champion the integration of AI/ML tools to optimize internal Professional Services operations, drive efficiency in service delivery, and develop innovative execution strategies to increase team productivity.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

• Focus on the efficient delivery of standardized professional service offerings, focusing on accelerating the customer's time-to-value (TTV) and enforcing high-quality, standardized service delivery methodologies across all engagements.

Your Experience

• 7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures.

• 5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff , with teams of 10+ technical resources.

• Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition .

• Strong foundational understanding of Internet security concepts and products , with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.

• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.

  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.

  • Experience with Business Intelligence tools (e.g., Tableau) for reporting on key operational metrics.

• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients .

• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership .

• Bachelor’s Degree or equivalent military experience.

• Ability to travel up to 25% domestically to customer sites and internal business meetings.

• US Government DoD Active Top Secret Clearance or higher.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $178000 - $245500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Marketing Manager for our Cortex Cloud platform, you’ll be the hands-on technical expert who brings our Cloud Security products to life—transforming powerful capabilities into clear, compelling experiences for customers, partners, and internal teams. Whether you're building immersive demos, crafting technical content, or leading live workshops, you’ll serve as the essential link between product, marketing, and the field.

In this role, you’ll create and deliver high-impact outbound technical assets—including demo videos, technical blog posts, solution guides, and hands-on workshop content designed to educate, engage, and inspire. You’ll present at industry conferences, customer webinars, and internal events, translating product innovation into real-world use cases.

Your Impact

• Create and execute a technical marketing plan for Cortex Cloud

• Develop and deliver compelling technical demos, videos, and walkthroughs that showcase Cortex Cloud’s capabilities in real-world scenarios

• Create hands-on content such as capture-the-flag (CTF) challenges, technical workshops, and lab exercises for customer events and field enablement.

• Write deep-dive technical blog posts, tutorials, and how-to guides to explain features, use cases, and integrations.

• Present product overviews, best practices, product demos, and threat research in virtual webinars and at in-person events, seminars, and executive briefings.

• Serve as a technical SME for Cortex Cloud, working closely with product management to influence roadmap and feature prioritization.

• Support pre-sales and customer success teams with technical enablement content and field-facing tools.

• Collaborate with marketing to ensure technical accuracy across product messaging, campaigns, and field assets.

Your Experience

• 10+ years of experience in a technical marketing, product management, product marketing, or sales engineering role, ideally in cybersecurity

• Strong understanding of cloud security, (e.g. CNAPP, CSPM, CIEM, DSPM, CDR, etc.) and application security.

• Bachelor’s degree required, technical degree or equivalent education is desirable

• Comfortable with creating and delivering presentations in a range of environments, from industry conferences to customer briefings

• Experience building and delivering technical demos, videos, and workshops

• Excellent technical writing skills—able to explain complex topics clearly and concisely to technical audiences

• Confident speaker with experience presenting to both technical and business stakeholders

• Strong understanding of the competitive landscape for CNAPP, CDR and application security solutions.

• Demonstrates strong initiative, a results-oriented mindset, and ability to ramp up quickly.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $155,000 - $252,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Leadership & People Management
  

  • Lead, mentor, and grow a team of software engineers in Santa Clara, CA.
    

  • Foster a culture of innovation, ownership, and high performance.
    

  • Drive hiring, onboarding, and career development of engineers.
    

• Technical Delivery
  

  • Own end-to-end delivery of critical components in Cortex Cloud.
    

  • Work with architects and product managers to design scalable and secure solutions.
    

  • Ensure best practices in cloud-native development, CI/CD, and site reliability.
    

  • Drive engineering excellence through code reviews, technical guidance, and architectural decisions.
    

• Cross-Functional Collaboration
  

  • Partner with global engineering teams in the U.S., Israel, and other locations.
    

  • Collaborate with product management, UX, and customer support to align delivery with customer needs.
    

  • Communicate progress, risks, and technical tradeoffs to stakeholders.
    

• Innovation & Scale
  

  • Champion modern development practices in microservices, containers, Kubernetes, and distributed systems.
    

  • Ensure security and compliance are embedded into the development lifecycle.

  • Continuously optimize performance, cost efficiency, and scalability of cloud services.

Your Experience

• 10+ years of software development experience, with at least 3+ years in engineering management.

• Proven track record of building and scaling SaaS/cloud services (AWS, GCP, or Azure).

• Strong Knowledge in Kubernetes, containers, and cloud-native development.
  

• Strong background in distributed systems, APIs, data pipelines, or security platforms.
  

• Previous experience in cybersecurity, observability, or large-scale multi-tenant platforms is a plus.
  

• Leadership Skills:
  

  • Ability to recruit, build, and retain top engineering talent.

  • Strong communication and stakeholder management skills across global teams.

  • Results-oriented mindset with a passion for delivering impact.

  • Ability to connect day-to-day engineering execution with long-term business goals, make tradeoffs, and prioritize what delivers the most impact.

  • Skill in guiding teams through organizational, technical, or product shifts while keeping morale and focus high.

  • Comfort with incomplete information, making timely calls, and course-correcting when needed — critical in fast-moving cloud security environments.

• Education: Bachelor’s or Master’s in Computer Science or related field.

At Palo Alto Networks, you’ll work on industry-leading security platforms with a mission to make the world safer. In this role, you will:

• Shape and scale teams building Cortex Cloud services.
  

• Drive innovation in cloud security and next-gen SOC platforms.
  

• Work with talented, diverse, global teams solving some of the hardest problems in cybersecurity.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $185000 - $290000 /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.