Principal Business Solutions Analyst jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
• Design and build an innovative and solid products to ensure our customers can use AI service securely
• Participate in all phases of the product development cycle, from definition, design, through implementation and test
• Implement real-time security services to customers
• Work with PLM on new feature requirement
• Work with QA and DevOps on new release deployment

Your Experience

• Solid golang/python programming skills
• Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
• Profound knowledge on web service proxy technology especially on envoy and web assembly
• Experience in designing large distributed system and web services in the cloud
• Deep knowledge in GCP platform is a plus
• Familiar with major CSP LLM foundation models is a plus
• The candidate should be a good problem solver
• Master's degree in computer science or equivalent or equivalent military experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Job Summary

We are looking for a proven first-line sales leader with great energy, leadership, and initiative to drive team performance and revenue growth for our sales team. This role will entail:

• Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
• Bring support to your team by participating in and leading prospect meetings
• Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
• Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
• Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
• In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
• Drive and oversee team selling opportunities
• Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
• Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
• Successfully influences others through change management
• Development of a winning team, including recruiting, hiring and training while upholding our core values.

Preferred Qualifications

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Experience with channel and partner sales models
• Proven leader with the ability to create high performing teams in a rapidly growing sales environment
• Year over year track record of successful sales pipeline management and results
• Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset
• Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth
• Capable of successfully managing significant client escalations and issues
• Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals
• You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $332400/YR - $457050/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Key Responsibilities

• Design and build innovative, scalable software products to ensure our customers can use AI securely
• Own new features/functionality from start to finish. Participate in all phases of the product development cycle, from definition, design, through implementation and test. Ensure that applications are production-ready, scalable, and reliable
• Collaborate with product managers, frontend software engineers, product designers, and infrastructure engineers to shape the future of Prisma AIRS Model Security
• Operate production services with hundreds of enterprise customers as a true owner, ensuring that Prisma AIRS customers experience top-notch reliability, availability, and performance
• Develop expertise in new technologies and keep up with the rapidly evolving AI security landscape

Preferred Qualifications

• Expertise in at least one programming language such as modern Python (type hints, Pydantic, etc), Go, Java, C#, or C++
• 8+ years experience in designing large distributed system and web services in the cloud
• Experience writing comprehensive unit, integration, and end-to-end tests
• Experience with a major cloud provider like GCP (preferred), AWS, or Azure
• Experience with CI/CD pipelines, GitLab, and Grafana is a plus
• Experience partnering with front end engineers (collaborate on schema required to power a UI, for example) is a plus
• Excellent written and verbal communication, able to collaborate and convey ideas effectively
• Self-disciplined, self-managed, self-motivated, and strong sense of ownership, urgency, and drive
• Ready to understand and dissect new technology stacks quickly
• Excited about working in an agile and fast paced environment.
• BS or MS in Computer Science, a related field, or equivalent professional experience or equivalent military experience

Salary Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000/YR - $237500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

In this role, you will work with cutting edge technology, redefining the future of Network security.

Your Impact

• Technical Marketing Strategy: Develop, continuously refine, and execute the technical marketing plan for critical accounts to drive engagement and sales

• Content Creation: Create, maintain, and deliver effective technical tools, whitepapers, demos, videos, and technical training for sales teams, customers, and partners

• Automation Leadership: Lead automation initiatives within and across cross-functional teams, striving to achieve technical and operational excellence throughout the release process

• Competitive Analysis: Conduct competitive research and testing to identify key advantages of our product lines and effectively communicate them to sales, customers, and partners

• Technical Evangelism: Act as a key technical evangelist for Palo Alto Networks, speaking at seminars, conferences, customer briefings, and internal meetings

• Product Enhancement: Collaborate with engineering to identify product gaps based on competitive analysis and work with Product Management (PM) to drive enhancements

• Domain Authority: Serve as the domain authority on Palo Alto Networks products, providing Systems Engineers with information on competitive questions

• Sales Support: Identify sales challenges arising from competitive situations and provide viable solutions

• Technical Documentation: Document technical concepts to ensure our products are well understood and utilized to their fullest potential

• Competitive Lab Setup: Set-up and maintain a competitive test lab, including test harness, competitive products, and automation environment

• Product Testing: Configure and test competitive products, evaluating their strengths in security efficacy and product features

• Customer Focus: Maintain a passion for the customer journey, user experience, and usability with a knack for simplicity

Your Experience

• Experience: 8+ years of experience as a Technical Marketing Engineer in the network/cybersecurity field or as a DevOps/Solution Architect, preferably for networking or SD-WAN

• Technical Proficiency: Networking, Routing, Switching, Automation experience working with APIs, AI tools, Virtualization, Cloud Infrastructure knowledge: GCP, AWS, Azure, OCI is a big plus.

• Networking Knowledge: Prior experience with networking is a must.

• Agility: Ability to deliver high-quality work in an agile, fast-paced environment

• Track Record: Proven track record of creating products from concept to market success.

• User Experience Focus: Strong focus on end-user experience and data visualization tools and technologies

• Communication Skills: Excellent written and verbal communication skills, strong presentation skills, and trade show experience. Capable of communicating at both business and technical levels with internal teams, customers, partners, and executives

• Customer Advocacy: Strong customer advocacy skills with experience in handling difficult customer situations

• Initiative: Fast learner with strong initiative and a sense of ownership, committed to getting things done

• Automation Expertise: Experience with automation tools - Ansible, Terraform

• Documentation Skills: Experience in writing and editing technical documentation and operational procedures

• Knowledge in building and maintaining POC and Demo environments.

• Excellent communication, collaboration and presentation skills.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Why Cortex?

• Market Leader - Join the fastest-growing cloud security platform, trusted by many customers worldwide

• Innovative Culture - Work alongside some of the brightest minds in cybersecurity, constantly pushing boundaries

• Massive Impact - Protect the world's most critical digital assets and shape the future of cloud security

• Rapid Growth - Be part of a team that's scaling at an unprecedented rate, with abundant opportunities for career advancement

Your Impact

The Cortex Platform product group is responsible for developing the core components for the entire Cortex product portfolio, including XSIAM, XDR, XSOAR, and Cortex Cloud.

As a Principal PM, you will be responsible for:

• Driving features through the entire product life cycle - collect customers’ feedback and hear their need, prioritize features and trade offs, write product requirements and work closely with engineering group to deliver the roadmap

• Collaborating with cross functional teams, in a global organization, to deliver enterprise grade, high reliability, and cloud scale features that partners and customers love and can trust

• Work closely with product enablement, marketing and sales teams to evangelize, conduct product and feature demos and presentations to both to internal partners and external customers

• Solving complex problems that require cross company collaboration and alignment, to delivering functionality underpinning the Cortex product platform

Your Experience

• 7+ years of experience in cross-group, cross-functional, product management roles in enterprise environment

• Experience in cybersecurity, a strong technical background, and building enterprise scale, high performing, and globally available SaaS products

• Product management experience within large organizations, collaborating across multiple teams, and managing product planning with multiple stakeholders

• Excellent analytical, written and verbal communication skills in English, and the ability to influence and collaborate with cross-functional stakeholders

• Self-motivated, and effective management of multiple tasks, projects, priorities, and deadlines

• Team player with a can do approach, excellent people skills, and positive mentality

• BSc/MS in Computer Science, another engineering/technical degree or equivalent military experience required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $166,000/YR - 268,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Shape the Future of Cloud Security

Why Cortex Cloud?

• Market Leader - Join the fastest-growing cloud security platform, trusted by many customers worldwide
• Innovative Culture - Work alongside some of the brightest minds in cybersecurity, constantly pushing boundaries
• Massive Impact - Protect the world's most critical digital assets and shape the future of cloud security
• Rapid Growth - Be part of a team that's scaling at an unprecedented rate, with abundant opportunities for career advancement

Your Impact

• Maintain Cortex Cloud's position as the #1 Cloud Native Application Protection Platform (CNAPP)
• Ownership of the product strategy, planning, and operations
• Drive Innovation - Spearhead the development of groundbreaking cloud security solutions that outpace the rapidly evolving threat landscape
• Scale for Hypergrowth - Work in a team that has grown our install base 80x and revenue 20x in just 7 years
• Shape Industry Standards - Influence cloud security best practices and set new benchmarks for the entire industry
• Product Vision & Strategy
• Craft and execute a visionary product roadmap that anticipates market needs
• Collaborate with engineering to deliver cutting-edge features at an unmatched pace
• Translate complex security challenges into elegant, user-friendly solutions
• Market Leadership
• Identify strategic opportunities to expand our product portfolio and market share
• Work closely with sales and marketing to drive explosive revenue growth
• Customer Obsession
• Engage directly with Fortune 500 CISOs and cloud security leaders
• Transform customer feedback into product innovations that solve real-world problems
• Build a product that customers love and can't live without

Your Experience

• 7+ years of product management experience, with a proven track record in cybersecurity or cloud technologies
• Bachelor’s degree in Computer Science, Engineering, or related field or equivalent military experience. Advanced degree preferred (Computer Science, other engineering/technical degree, MBA)
• Deep technical knowledge of cloud platforms (AWS, Azure, GCP) and modern application architectures
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Excellent communication skills, adept at influencing C-level executives and technical practitioners alike

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $166000/YR - 268500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.