Manager Software Engineering Quality Cortex Cloud jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year

• Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates

• New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests

• Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs

• Develop tools for TAC – For better visibility and troubleshooting

• Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security

Your Experience

• Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)

• Experience as an Enablement Engineer or an Escalations Engineer is a plus

• Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).

• Excellent written and verbal communication skills

• Scripting skills (JS/Python/Powershell)

• Strong proficiency in both Linux and Windows operating systems

• Kubernetes implementation and troubleshooting experience is required

• Experience training internal technical teams is a plus

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
• Design and build an innovative and solid products to ensure our customers can use AI service securely
• Participate in all phases of the product development cycle, from definition, design, through implementation and test
• Implement real-time security services to customers
• Work with PLM on new feature requirement
• Work with QA and DevOps on new release deployment

Your Experience

• Solid golang/python programming skills
• Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
• Profound knowledge on web service proxy technology especially on envoy and web assembly
• Experience in designing large distributed system and web services in the cloud
• Deep knowledge in GCP platform is a plus
• Familiar with major CSP LLM foundation models is a plus
• The candidate should be a good problem solver
• Master's degree in computer science or equivalent or equivalent military experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Job Summary

We are looking for a proven first-line sales leader with great energy, leadership, and initiative to drive team performance and revenue growth for our sales team. This role will entail:

• Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
• Bring support to your team by participating in and leading prospect meetings
• Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
• Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
• Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
• In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
• Drive and oversee team selling opportunities
• Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
• Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
• Successfully influences others through change management
• Development of a winning team, including recruiting, hiring and training while upholding our core values.

Preferred Qualifications

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Experience with channel and partner sales models
• Proven leader with the ability to create high performing teams in a rapidly growing sales environment
• Year over year track record of successful sales pipeline management and results
• Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset
• Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth
• Capable of successfully managing significant client escalations and issues
• Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals
• You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $332400/YR - $457050/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).

Your Impact

• Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Provide configurations, troubleshooting, and best practices to customers
• Work with our Engineering team and influence the operability of the product
• Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues

Your Experience

• 4+ years in technical support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers), specifically with Cloud exposure and experience
• A customer-centric mindset is a mandated attitude for this position as a technical support engineer
• Existing knowledge of, and experience with public cloud platform (XaaS) features, capabilities, and best use scenarios
• Existing knowledge of, and experience with application developments or operations under the container / serverless environment on public clouds
• Ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
• Excellent written and verbal communication skills
• Experience supporting Firewall or Network and Security devices is a plus
• Having rich knowledge in Network Security and Networking protocols is a plus

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Key Responsibilities

• Design and build innovative, scalable software products to ensure our customers can use AI securely
• Own new features/functionality from start to finish. Participate in all phases of the product development cycle, from definition, design, through implementation and test. Ensure that applications are production-ready, scalable, and reliable
• Collaborate with product managers, frontend software engineers, product designers, and infrastructure engineers to shape the future of Prisma AIRS Model Security
• Operate production services with hundreds of enterprise customers as a true owner, ensuring that Prisma AIRS customers experience top-notch reliability, availability, and performance
• Develop expertise in new technologies and keep up with the rapidly evolving AI security landscape

Preferred Qualifications

• Expertise in at least one programming language such as modern Python (type hints, Pydantic, etc), Go, Java, C#, or C++
• 8+ years experience in designing large distributed system and web services in the cloud
• Experience writing comprehensive unit, integration, and end-to-end tests
• Experience with a major cloud provider like GCP (preferred), AWS, or Azure
• Experience with CI/CD pipelines, GitLab, and Grafana is a plus
• Experience partnering with front end engineers (collaborate on schema required to power a UI, for example) is a plus
• Excellent written and verbal communication, able to collaborate and convey ideas effectively
• Self-disciplined, self-managed, self-motivated, and strong sense of ownership, urgency, and drive
• Ready to understand and dissect new technology stacks quickly
• Excited about working in an agile and fast paced environment.
• BS or MS in Computer Science, a related field, or equivalent professional experience or equivalent military experience

Salary Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000/YR - $237500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

With a focus on details, in this role you will be responsible for owning and managing the Palo Alto Networks Global Events. Events include Ignite On Tour, Industry third party events such Mobile World Congress, AWS re:Invent and and CxO Events.

Your Impact

• Manage and support event planning and execution deliverables (may include giveaways, gamification, housing support, expo pass distribution)

• Be on-site at events to provide operational support (registration desk, booth staffing, etc)

• Provide hospitality service support at executive events (book and manage customer and executive transportation, on-site host services, food and beverage coordination)

• Support speaker management activities including: organizing speaker training, scheduling reviews and rehearsals, managing speaker communications and speaker related forms, as well as providing virtual speaker support for online events and/or on-site speaker support - Work directly with content owners to drive deliverables to deadlines

• Own budget management (including requesting purchase orders, tracking spend, mapping expenses)

• Effective project management including creation, ownership and adherence to timelines and templates

• Manage work streams and ensure they are delivering tactical tasks such as submitting Asana tickets, creating a workback plan, setting up microsites or registration pages, attending meetings and taking notes.

• This is an excellent opportunity to gain valuable experience in event planning and engagement marketing. This role requires a forward-thinking individual with proven event planning, analytical, and communication skills.

Your Experience

• 5+ years experience in Event Marketing (hospitality or event experience preferred)

• Cybersecurity industry experience preferred

• Excellent written and verbal skills

• Detail- and service oriented

• Creative, collaborative, and resourceful

• Proven passion for learning and growth

• Ability to multi-task and prioritize in a fast-paced and dynamic work environment

• Positive and motivated self-starter

• Budget tracking experience preferred

• The ability to travel 30-40% is essential for this role.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $113,000 - $182,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Serve as a key contributor to the development, maturation, and innovation of Unit 42’s cloud security consulting services.

• Lead and deliver complex cloud security assessments covering architecture, configuration, identity, monitoring, and threat detection across AWS, Azure, GCP, and hybrid/multi-cloud environments.

• Evaluate cloud network architectures, including perimeter protections, VPC/VNet segmentation, API gateways, ingress/egress controls, and cloud-native security services.

• Analyze cloud logging, telemetry, and monitoring coverage; identify gaps in detection and alerting; and provide actionable recommendations to improve visibility, SIEM/XDR integration, and threat-hunting effectiveness.

• Assess cloud identity and access management (IAM) design, including federation, least privilege models, role delegation, conditional access, privilege escalation paths, and MFA enforcement across cloud providers.

• Utilize cloud-native CLIs, SDKs, and APIs to perform deep technical validation of configurations, controls, and security posture.

• Assess multi-cloud and hybrid-cloud deployments by reviewing interoperability, dependencies, and security impacts between cloud services and on-prem infrastructure.

• Develop strategic cloud security roadmaps that align technical recommendations with a client’s broader business objectives, resource constraints, and long-term security transformation initiatives.

• Integrate Palo Alto Networks cloud platforms (Prisma Cloud, Prisma SASE, Cortex XSIAM, and Precision AI) into consulting engagements to drive differentiated value and help customers enhance their security posture.

• Engage with prospective clients in a pre-sales capacity to uncover cloud security pain points, evaluate architectural weaknesses, and position Unit 42 solutions to key outcomes.

• Support delivery teams in overcoming technical objections and effectively tying cloud security recommendations to business risk, operational impact, and customer strategic goals.

• Build and maintain long-term executive relationships, serving as a trusted strategic advisor for cloud security and Zero Trust transformation initiatives.

• Lead the development and delivery of cloud security enablement content to elevate consulting capabilities across Unit 42.

• Partner with Palo Alto Networks product development teams to provide structured feedback on features, customer patterns, and cloud security trends that influence the roadmap and delivery experience.

Your Experience

• 4+ years of experience performing cloud security advisement and risk assessments based upon industry-accepted standards

• 6+ years of professional services and consulting experience and 3+ years of Director (or and equivalent Senior Manager) experience leading consulting delivery teams is highly preferred

• Experience managing a diverse team of business and technical consultants

• Cloud Security-related certifications preferred

• Hands-on experience with a cloud hosting provider (AWS, Azure, GCP, etc).

• Deep experience within the cloud native application protection platform (CNAPP) technology or advisory/consulting space.

• Strong fluency in the application of Virtual Machines, SaaS, IaaS, PaaS, FaaS and other public cloud technical infrastructure concepts.

• Possess a deep technical knowledge in Cloud Platforms and the dependencies around such an environment (WAF, SSO, Cloud Threats, API Security, Cloud Security Posture Management)

• Former experience with cloud migrations (cloud to cloud, or on-prem to cloud)

• Knowledge of the technical nuances related to SD-WAN and SASE solutions and their application to Cloud Environment access solutions.

• 10+ years in developing, strengthening and expanding client relationships

• Knowledge of how to integrate command-line interfaces or scripting tools as a part of a risk assessment or remediation in cloud environments is a plus.

• Rich understanding of how Enterprise’s use and struggle using infrastructure as code and continuous integration tools such as Ansible, Chef, Jenkins, Kubernetes, Packer, Pulumi, Puppet, Saltstack and Terraform or CSP tools such as CloudFormation, Resource Manager or Deployment Manager.

• Ability to scope new opportunities with prospective clients, including drafting statements of work and proposals

• Ability to perform travel requirements as needed to meet business demands (on average 25%)

• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security OR equivalent years of professional experience to meet job requirements and expectations

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183000/YR - $252000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.