District Sales Manager - Federal Systems Integrators jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).

Your Impact

• Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Provide configurations, troubleshooting, and best practices to customers
• Work with our Engineering team and influence the operability of the product
• Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues

Your Experience

• 4+ years in technical support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers), specifically with Cloud exposure and experience
• A customer-centric mindset is a mandated attitude for this position as a technical support engineer
• Existing knowledge of, and experience with public cloud platform (XaaS) features, capabilities, and best use scenarios
• Existing knowledge of, and experience with application developments or operations under the container / serverless environment on public clouds
• Ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
• Excellent written and verbal communication skills
• Experience supporting Firewall or Network and Security devices is a plus
• Having rich knowledge in Network Security and Networking protocols is a plus

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

With a focus on details, in this role you will be responsible for owning and managing the Palo Alto Networks Global Events. Events include Ignite On Tour, Industry third party events such Mobile World Congress, AWS re:Invent and and CxO Events.

Your Impact

• Manage and support event planning and execution deliverables (may include giveaways, gamification, housing support, expo pass distribution)

• Be on-site at events to provide operational support (registration desk, booth staffing, etc)

• Provide hospitality service support at executive events (book and manage customer and executive transportation, on-site host services, food and beverage coordination)

• Support speaker management activities including: organizing speaker training, scheduling reviews and rehearsals, managing speaker communications and speaker related forms, as well as providing virtual speaker support for online events and/or on-site speaker support - Work directly with content owners to drive deliverables to deadlines

• Own budget management (including requesting purchase orders, tracking spend, mapping expenses)

• Effective project management including creation, ownership and adherence to timelines and templates

• Manage work streams and ensure they are delivering tactical tasks such as submitting Asana tickets, creating a workback plan, setting up microsites or registration pages, attending meetings and taking notes.

• This is an excellent opportunity to gain valuable experience in event planning and engagement marketing. This role requires a forward-thinking individual with proven event planning, analytical, and communication skills.

Your Experience

• 5+ years experience in Event Marketing (hospitality or event experience preferred)

• Cybersecurity industry experience preferred

• Excellent written and verbal skills

• Detail- and service oriented

• Creative, collaborative, and resourceful

• Proven passion for learning and growth

• Ability to multi-task and prioritize in a fast-paced and dynamic work environment

• Positive and motivated self-starter

• Budget tracking experience preferred

• The ability to travel 30-40% is essential for this role.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $113,000 - $182,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

In this role, you will work with cutting edge technology, redefining the future of Network security.

Your Impact

• Technical Marketing Strategy: Develop, continuously refine, and execute the technical marketing plan for critical accounts to drive engagement and sales

• Content Creation: Create, maintain, and deliver effective technical tools, whitepapers, demos, videos, and technical training for sales teams, customers, and partners

• Automation Leadership: Lead automation initiatives within and across cross-functional teams, striving to achieve technical and operational excellence throughout the release process

• Competitive Analysis: Conduct competitive research and testing to identify key advantages of our product lines and effectively communicate them to sales, customers, and partners

• Technical Evangelism: Act as a key technical evangelist for Palo Alto Networks, speaking at seminars, conferences, customer briefings, and internal meetings

• Product Enhancement: Collaborate with engineering to identify product gaps based on competitive analysis and work with Product Management (PM) to drive enhancements

• Domain Authority: Serve as the domain authority on Palo Alto Networks products, providing Systems Engineers with information on competitive questions

• Sales Support: Identify sales challenges arising from competitive situations and provide viable solutions

• Technical Documentation: Document technical concepts to ensure our products are well understood and utilized to their fullest potential

• Competitive Lab Setup: Set-up and maintain a competitive test lab, including test harness, competitive products, and automation environment

• Product Testing: Configure and test competitive products, evaluating their strengths in security efficacy and product features

• Customer Focus: Maintain a passion for the customer journey, user experience, and usability with a knack for simplicity

Your Experience

• Experience: 8+ years of experience as a Technical Marketing Engineer in the network/cybersecurity field or as a DevOps/Solution Architect, preferably for networking or SD-WAN

• Technical Proficiency: Networking, Routing, Switching, Automation experience working with APIs, AI tools, Virtualization, Cloud Infrastructure knowledge: GCP, AWS, Azure, OCI is a big plus.

• Networking Knowledge: Prior experience with networking is a must.

• Agility: Ability to deliver high-quality work in an agile, fast-paced environment

• Track Record: Proven track record of creating products from concept to market success.

• User Experience Focus: Strong focus on end-user experience and data visualization tools and technologies

• Communication Skills: Excellent written and verbal communication skills, strong presentation skills, and trade show experience. Capable of communicating at both business and technical levels with internal teams, customers, partners, and executives

• Customer Advocacy: Strong customer advocacy skills with experience in handling difficult customer situations

• Initiative: Fast learner with strong initiative and a sense of ownership, committed to getting things done

• Automation Expertise: Experience with automation tools - Ansible, Terraform

• Documentation Skills: Experience in writing and editing technical documentation and operational procedures

• Knowledge in building and maintaining POC and Demo environments.

• Excellent communication, collaboration and presentation skills.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• You will serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement.

• Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue.

• Your leadership will drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction .

• Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals, effectively managing a diverse mix of delivery resources (e.g., regional and global delivery teams) to achieve optimal efficiency.

• Champion the integration of AI/ML tools to optimize internal Professional Services operations, drive efficiency in service delivery, and develop innovative execution strategies to increase team productivity.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

• Focus on the efficient delivery of standardized professional service offerings, focusing on accelerating the customer's time-to-value (TTV) and enforcing high-quality, standardized service delivery methodologies across all engagements.

Your Experience

• 7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures.

• 5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff , with teams of 10+ technical resources.

• Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition .

• Strong foundational understanding of Internet security concepts and products , with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.

• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.

  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.

  • Experience with Business Intelligence tools (e.g., Tableau) for reporting on key operational metrics.

• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients .

• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership .

• Bachelor’s Degree or equivalent military experience.

• Ability to travel up to 25% domestically to customer sites and internal business meetings.

• US Government DoD Active Top Secret Clearance or higher.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $178000 - $245500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions

• Build and cultivate strong customer relationships, driving business growth within the region.

• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.

• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.

• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.

• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.

• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.

• Travel domestically as needed to meet with customers and attend key business events.

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry.

• Extensive platform selling experience in complex sales with multiple buying centers.

• Experience selling SIEM, EDR, XDR, SOC and SOAR solutions is highly preferred.

• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations

• Expertise in applying complex solution sales methodologies to drive results.

• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy.

• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams.

• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred

• Willingness to travel domestically as necessary to meet business needs.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Deliver accurate revenue and RPO forecasts as part of the Close the Quarter process
• Assess topline impact of internal initiatives, new opportunities, and accounting policy changes
• Establish new processes and improve existing processes for topline reporting & visibility, including topics such as renewals revenue streams, registration behavior, and theater performance
• Prepare regular reporting packages, including CFO topline insights, executive team / Board of Directors content, and internal / external auditor close requirements
• Provide financial support for M&A activities, including analysis and integration planning
• Investigate and provide insights to ad hoc C-suite requests

Your Experience

• 7+ years related experience showing strong career progression and prior topline ownership. Prior Corporate FP&A experience and familiarity with US GAAP revenue standards for technology companies/SaaS companies are both a plus
• Experience working with a combination of bookings, RPO, revenue, and ARR
• Ability to translate business requirements into scalable reporting solutions, leveraging Tableau and Pigment to improve accuracy, automation, and visibility of key metrics.
• Familiarity in managing large datasets, applying relevant statistical frameworks and concepts, and deriving executive-level insights
• Strong experience with Google Workplace (Sheets & Slides), Microsoft Excel, SAP, and Tableau. Pigment experience is a plus
• Bachelor’s degree in Economics/Business/Finance or related field (or equivalent military experience) is a plus

Your Qualities

• Analytical thinker, with a desire to dig into and understand the details - and connect to the big picture
• Willingness and ability to adapt to rapid business and organizational changes that accompany a high-growth environment
• Team player with strong communication and presentation skills
• Independent with enthusiasm for solving unstructured questions and providing thought leadership

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $185,000 - $210,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.