Consulting Director Cloud Security Proactive Services Unit - jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year

• Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates

• New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests

• Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs

• Develop tools for TAC – For better visibility and troubleshooting

• Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security

Your Experience

• Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)

• Experience as an Enablement Engineer or an Escalations Engineer is a plus

• Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).

• Excellent written and verbal communication skills

• Scripting skills (JS/Python/Powershell)

• Strong proficiency in both Linux and Windows operating systems

• Kubernetes implementation and troubleshooting experience is required

• Experience training internal technical teams is a plus

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
• Design and build an innovative and solid products to ensure our customers can use AI service securely
• Participate in all phases of the product development cycle, from definition, design, through implementation and test
• Implement real-time security services to customers
• Work with PLM on new feature requirement
• Work with QA and DevOps on new release deployment

Your Experience

• Solid golang/python programming skills
• Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
• Profound knowledge on web service proxy technology especially on envoy and web assembly
• Experience in designing large distributed system and web services in the cloud
• Deep knowledge in GCP platform is a plus
• Familiar with major CSP LLM foundation models is a plus
• The candidate should be a good problem solver
• Master's degree in computer science or equivalent or equivalent military experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.

Your Impact

• Offer technical support to customers and partners
• Effectively manage support cases from recording to resolution, including timely follow-ups
• Conduct fault isolation and root cause analysis for technical issues
• Author Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review technical content for training, marketing, manuals, and troubleshooting guides
• Travel to customer sites for critical situations, expediting resolutions as needed
• Provide configurations, troubleshooting, and best practices to customers
• Collaborate with the Engineering team to influence product operability
• Participate in weekend on-call rotation and provide after-hours support as required
• Communicate complex technical issues effectively to internal and external stakeholders
• Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.

Your Experience

• Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer
• Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
• Analytical troubleshooting skills in Linux, displaying problem-solving abilities
• Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
• Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
• Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
• Familiarity with SOAR platforms - writing new and expanding new playbooks using automation and scripting tools.
• Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
• Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
• Exposure to SIEM, vulnerability management tools, and firewalls
• Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
• Comfortable collaborating across diverse cross-functional teams with open communication
• Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
• Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
• A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000/YR - $162,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Serve as a key contributor to the development, maturation, and innovation of Unit 42’s cloud security consulting services.

• Lead and deliver complex cloud security assessments covering architecture, configuration, identity, monitoring, and threat detection across AWS, Azure, GCP, and hybrid/multi-cloud environments.

• Evaluate cloud network architectures, including perimeter protections, VPC/VNet segmentation, API gateways, ingress/egress controls, and cloud-native security services.

• Analyze cloud logging, telemetry, and monitoring coverage; identify gaps in detection and alerting; and provide actionable recommendations to improve visibility, SIEM/XDR integration, and threat-hunting effectiveness.

• Assess cloud identity and access management (IAM) design, including federation, least privilege models, role delegation, conditional access, privilege escalation paths, and MFA enforcement across cloud providers.

• Utilize cloud-native CLIs, SDKs, and APIs to perform deep technical validation of configurations, controls, and security posture.

• Assess multi-cloud and hybrid-cloud deployments by reviewing interoperability, dependencies, and security impacts between cloud services and on-prem infrastructure.

• Develop strategic cloud security roadmaps that align technical recommendations with a client’s broader business objectives, resource constraints, and long-term security transformation initiatives.

• Integrate Palo Alto Networks cloud platforms (Prisma Cloud, Prisma SASE, Cortex XSIAM, and Precision AI) into consulting engagements to drive differentiated value and help customers enhance their security posture.

• Engage with prospective clients in a pre-sales capacity to uncover cloud security pain points, evaluate architectural weaknesses, and position Unit 42 solutions to key outcomes.

• Support delivery teams in overcoming technical objections and effectively tying cloud security recommendations to business risk, operational impact, and customer strategic goals.

• Build and maintain long-term executive relationships, serving as a trusted strategic advisor for cloud security and Zero Trust transformation initiatives.

• Lead the development and delivery of cloud security enablement content to elevate consulting capabilities across Unit 42.

• Partner with Palo Alto Networks product development teams to provide structured feedback on features, customer patterns, and cloud security trends that influence the roadmap and delivery experience.

Your Experience

• 4+ years of experience performing cloud security advisement and risk assessments based upon industry-accepted standards

• 6+ years of professional services and consulting experience and 3+ years of Director (or and equivalent Senior Manager) experience leading consulting delivery teams is highly preferred

• Experience managing a diverse team of business and technical consultants

• Cloud Security-related certifications preferred

• Hands-on experience with a cloud hosting provider (AWS, Azure, GCP, etc).

• Deep experience within the cloud native application protection platform (CNAPP) technology or advisory/consulting space.

• Strong fluency in the application of Virtual Machines, SaaS, IaaS, PaaS, FaaS and other public cloud technical infrastructure concepts.

• Possess a deep technical knowledge in Cloud Platforms and the dependencies around such an environment (WAF, SSO, Cloud Threats, API Security, Cloud Security Posture Management)

• Former experience with cloud migrations (cloud to cloud, or on-prem to cloud)

• Knowledge of the technical nuances related to SD-WAN and SASE solutions and their application to Cloud Environment access solutions.

• 10+ years in developing, strengthening and expanding client relationships

• Knowledge of how to integrate command-line interfaces or scripting tools as a part of a risk assessment or remediation in cloud environments is a plus.

• Rich understanding of how Enterprise’s use and struggle using infrastructure as code and continuous integration tools such as Ansible, Chef, Jenkins, Kubernetes, Packer, Pulumi, Puppet, Saltstack and Terraform or CSP tools such as CloudFormation, Resource Manager or Deployment Manager.

• Ability to scope new opportunities with prospective clients, including drafting statements of work and proposals

• Ability to perform travel requirements as needed to meet business demands (on average 25%)

• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security OR equivalent years of professional experience to meet job requirements and expectations

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183000/YR - $252000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

1. Strategic Partner to the CPO

• Partner with the CPO to develop, evolve, and operationalize the multi-year People Strategy, ensuring alignment with enterprise priorities and transformation objectives.

• Act as a connector and integrator across all People sub-functions, including Talent, Total Rewards, DEI, Learning, HR Tech, and Places, bringing cohesion and clarity to the collective strategy.

• Support the PLT in setting and prioritizing strategic initiatives that enable scale, impact, and transformation.

2. Strategic Planning & KPI Governance

• Lead the People Team’s strategic planning and goal-setting process, ensuring tight alignment with company-level OKRs.

• Develop and maintain a People Strategy Dashboard that tracks performance against key enterprise and People metrics, including leadership confidence, engagement, performance differentiation, and efficiency.

• Drive accountability by ensuring the PLT measures what matters, reports outcomes consistently, and uses data to guide decision-making.

3. Transformation Design & Strategic Governance

• Structure and frame People-related transformation initiatives

• Provide strategic scaffolding and governance models for initiatives led across the People function, ensuring alignment, sequencing, and clarity of ownership.

• Serve as the strategic interface between the People Team and Corp Strategy and or other Transformation Offices to ensure synchronization of priorities.

4. Executive and Board Communications

• Lead the creation of executive and Board-facing communications that articulate the People Strategy and progress against key priorities.

• Develop clear, data-driven narratives and materials for Board updates, executive off-sites, and quarterly business reviews, reflecting the strategic maturity of the People function.

• Translate analytics and insights into concise, compelling stories that demonstrate organizational impact, transformation outcomes, and future priorities.

5. Research, Benchmarking & Strategic Insight

• Conduct market and best-practice research across high-growth and technology peers to inform the evolution of Palo Alto Networks’ People Strategy.

• Act as the internal strategist who anticipates talent and organizational needs based on external trends and internal data.

Your Experience

• 8–12 years of experience in People Strategy, Corporate Strategy, or Management Consulting, ideally within a high-growth or technology environment.

• Demonstrated success in strategy development, organizational design, and enterprise planning at scale.

• Strong analytical and conceptual skills; able to integrate data, insight, and storytelling into actionable strategies.

• Exceptional communication and presentation capability, with experience preparing materials for senior executives and Boards of Directors.

• Proven ability to influence and align cross-functional senior stakeholders without direct authority.

• High learning agility, intellectual curiosity, and comfort operating in fast-moving, high-ambiguity environments.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $218,600 - $299,925/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Product Marketing Manager at Palo Alto Networks, you will play a key role in planning and executing the product marketing strategy for our data security offerings. You will be the expert, voice, and go-to-market driver for Palo Alto Networks’ data security capabilities. You will drive positioning, messaging, content creation, and sales enablement for the product line that you are responsible for. You will work closely with stakeholders from product management, sales, field marketing, and technology partners to develop and execute your strategy and advance our mission.

Your Impact

• Apply your data security knowledge to translate product capabilities into simple, compelling messages and tools that resonate with customers, with a clear understanding of the target markets and buyer personas

• Work closely with Product Management to build a shared market and product vision, and a cooperative relationship that forms the foundation of all product marketing activities

• Author compelling, high-quality content, both at a business and a technical level, in a variety of formats including print, web, social media, and video. You like to write and present

• Launch products and collaborate with field teams to execute marketing campaigns; be a subject matter expert and a go-to resource for the sales and field marketing teams

• Effectively work at building and executing plans that cross different functional groups, including product management, business development, and sales

• Represent the company in customer engagements and at events, to evangelize our point of view

• Track the data security market and competitive landscape in collaboration with product, marketing, and sales leadership

Your Experience

• 5+ years of product marketing experience ideally with 3+ years in data security or adjacent cybersecurity solutions..

• An understanding of data security technologies, market trends, competitive landscape, and customer requirements is desirable

• Outstanding verbal and written communication skills

• Comfortable with creating and delivering presentations in a range of environments, from industry conferences to customer briefings

• Demonstrated record of working cross-functionally to drive sales, demand generation, and overall organization and business success

• Experience and innovative energy to champion successful market and competitive disruption initiatives

• Bachelor’s degree required, Technical degree or equivalent background or equivalent military experience is desirable

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $131,000 - $212,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Shape the Future of Cloud Security

Why Cortex Cloud?

• Market Leader - Join the fastest-growing cloud security platform, trusted by many customers worldwide
• Innovative Culture - Work alongside some of the brightest minds in cybersecurity, constantly pushing boundaries
• Massive Impact - Protect the world's most critical digital assets and shape the future of cloud security
• Rapid Growth - Be part of a team that's scaling at an unprecedented rate, with abundant opportunities for career advancement

Your Impact

• Maintain Cortex Cloud's position as the #1 Cloud Native Application Protection Platform (CNAPP)
• Ownership of the product strategy, planning, and operations
• Drive Innovation - Spearhead the development of groundbreaking cloud security solutions that outpace the rapidly evolving threat landscape
• Scale for Hypergrowth - Work in a team that has grown our install base 80x and revenue 20x in just 7 years
• Shape Industry Standards - Influence cloud security best practices and set new benchmarks for the entire industry
• Product Vision & Strategy
• Craft and execute a visionary product roadmap that anticipates market needs
• Collaborate with engineering to deliver cutting-edge features at an unmatched pace
• Translate complex security challenges into elegant, user-friendly solutions
• Market Leadership
• Identify strategic opportunities to expand our product portfolio and market share
• Work closely with sales and marketing to drive explosive revenue growth
• Customer Obsession
• Engage directly with Fortune 500 CISOs and cloud security leaders
• Transform customer feedback into product innovations that solve real-world problems
• Build a product that customers love and can't live without

Your Experience

• 7+ years of product management experience, with a proven track record in cybersecurity or cloud technologies
• Bachelor’s degree in Computer Science, Engineering, or related field or equivalent military experience. Advanced degree preferred (Computer Science, other engineering/technical degree, MBA)
• Deep technical knowledge of cloud platforms (AWS, Azure, GCP) and modern application architectures
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Excellent communication skills, adept at influencing C-level executives and technical practitioners alike

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $166000/YR - 268500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.