Business Analyst Ai-driven Support jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will join a dynamic and fast-paced team of seasoned fellow engineers designing and developing multi-tiered applications in a rapidly growing company. As a Principal AI Engineer, you will leverage your extensive experience to act as the trailblazer, helping us build and innovate enterprise-grade full-stack systems with a specific focus on Generative AI transformation.

We are looking for a highly hands-on, extremely technical leader to architect the next generation of our internal and external business applications. You will move beyond traditional software engineering to design intelligent, agentic workflows that revolutionize our Go-To-Market (GTM) processes.

Your Impact

• Lead the architecture and implementation of a Proxy-First "AI Gateway" intermediary layer to ensure seamless LLM vendor independence.

• Design and build a unified API endpoint to abstract LLM complexities and provide centralized control for access and security.

• Implement comprehensive GenAI observability pipelines to track trace-level data, prompt inputs/outputs, and model latency.

• Create architecture to optimize performance and expense by intelligently routing simpler queries to cost-effective models.

• Integrate observability data into the development cycle to identify real-time bottlenecks, high-latency chains, and model drift.

• Institute and promote innovative thinking by incorporating Agentic AI, designing sophisticated Multi-Agent Systems and Agent-to-Agent (A2A) workflows.

• Apply GenAI to complex Go-To-Market (GTM) business logic, automating critical workflows like customer support and entitlement platforms.

• Pioneer "LLM as a Judge" testing methodologies to automate quality assurance of system outputs (correctness, tone, and helpfulness).

• Build robust guardrails to filter inputs and outputs, preventing PII exposure, offensive content, and prompt injection attacks.

• Develop detection mechanisms, including keyword filtering, behavioral analysis, and adversarial training, to protect model instructions from manipulation.

Your Experience

• 10+ years of overall IT system architecture, design, development, and deployment experience.

• Proven track record leading technical teams in Agile/Scrum environments for large-scale implementations with aggressive timelines.

• Experience partnering with business stakeholders to design workflows for Go-To-Market (GTM), sales, or support operations.

• Bachelor’s degree or equivalent in Computer Science or a related field.

• Strong verbal and written communication skills with the ability to explain complex AI concepts to senior leadership.

• Extensive knowledge in building modern applications using Large Language Models (LLMs) such as Llama 3, GPT-4, and Anthropic.

• Deep experience building and maintaining highly observable GenAI systems, including proficiency with tracing and evaluation tools (e.g., LangSmith, Arize, HoneyHive, or custom OpenTelemetry).

• Deep experience with Multi-Agent systems, Agent-to-Agent (A2A) communication, and orchestration frameworks.

• Experience establishing "Golden Datasets" for ground truth testing and performing comparative analysis across different models.

• Expert-level proficiency in Python; familiarity with Java or Node.js for enterprise integration is a plus.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $167000 - $270500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Architect Intelligent Platform : Own the strategy and delivery of a unified, AI-powered platform specializing in maximizing case deflection, optimizing intelligent case routing, and enabling seamless customer self-service.

• Ensure Market Leadership & ROI : Drive significant velocity and ensure our platform investments maintain a competitive edge, directly tying feature execution to measurable Return on Investment (ROI).

• AI-First Product Strategy & Roadmap : Define and champion the multi-year roadmap for IT CX products, prioritizing AI integration for predictive, proactive, and personalized support within the SFDC Service Cloud ecosystem.

• Product Ownership & AI Integration : Own the complete product lifecycle from ideation to delivery, managing product strategy, epics, and detailed user stories. Ensure AI is integrated where it drives the highest measurable value in workflows.

• KCS, Knowledge & Self-Service Strategy : Define the product vision for Knowledge-Centered Service (KCS) and customer self-service channels, leveraging AI to improve knowledge health and significantly increase case deflection rates.

• Cross-Functional Governance & Executive Communication : Act as the primary executive communication channel, establishing clear governance and decision-making processes to ensure product vision is aligned across business unit leaders, IT, and R&D.

• VoC, Analytics & Competitive Strategy : Utilize Voice of the Customer (VoC) and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments.

• Cross-Functional AI Orchestration : Lead the effort to bridge business strategy, Data Science, and Engineering, ensuring seamless development and integration of AI models with core platforms (SFDC/Omnichannel).

• Define and Drive Success Metrics : Establish and monitor comprehensive KPIs for AI-powered features, including model performance, data quality, deflection rates, and overall product ROI.

Your Experience

• 12+ years of Product Management experience in technology or IT CX, with a demonstrated focus on building and launching AI-powered solutions.

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business or a related field with a strong emphasis on AI/ML. MBA degree is a plus.

• Deep Platform Expertise: Proven ownership and management of Salesforce Service Cloud and Omnichannel solutions, specifically optimizing case deflection and customer self-service channels.

• Domain Expertise: Deep expertise in Customer Support, Success, and the operational models of KCS (Knowledge-Centered Service).

• Technical Acumen: Robust background with a deep understanding of cloud architectures and machine learning platforms.

• Leadership & Influence: Exceptional communication and presentation skills, with the ability to articulate complex AI product visions and financial progress to executive audiences.

• Methodology: Expert proficiency in Agile/Scrum methodologies and leading product planning in an AI development context.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $164000 - $266000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Design Verification engineer on the ASIC team, you will ensure that the ASICs in our groundbreaking next-generation firewall products meet or exceed industry-leading requirements for features, performance, and reliability. You will define verification methodologies, architect test benches, write test plans, specify coverage, write tests, and debug. You will work on diverse platforms including simulation, emulation, formal verification, and silicon validation.

Your Impact

• Collaborate with engineers in software, architecture, design, and verification teams to create comprehensive pre-silicon verification plans across simulation, emulation, and formal verification
• Plan and execute every aspect of simulation test plans using sophisticated coverage-driven, constrained-random methodologies
• Develop flows, methodologies, and infrastructure for emulation - Create, run, and debug emulation tests in close collaboration with system architects, software engineers, and ASIC designers
• Define new tools and methodologies to continuously improve quality and velocity
• Create powerful programs in Python to automate triage, coverage closure, and metrics-driven verification

Your Experience

• BS in EE, CE, or CS required or equivalent military experience required - MSEE preferred
• Minimum 5 years experience in ASIC design verification
• Demonstrated success in taking multiple ASIC products from concept to mass production
• Expertise in SystemVerilog and UVM
• Technical strength in the following areas is required
  • Defining test plans, including comprehensive adversarial testing
  • Developing rich functional coverage models
  • Creating powerful and scalable test benches
  • Implementing sophisticated self-checking infrastructure with reference models and scoreboards
  • Developing reusable constrained-random tests
  • Debugging failures
  • Closing coverage
• Experience in the following areas is preferred
  • Networking and cyber security
  • Formal property verification
  • Silicon validation - bringup, test, debug, and regression
  • Creating models in Python and C/C++
  • Writing driver code in C
• Skilled in writing powerful, modular, and scalable programs in Python, Perl, and UNIX shell to automate verification tasks, especially regression testing
• Demonstrated ownership and independence in planning, debugging complex failures, closing metrics-driven tasks, driving vendors, and reporting status
• Strong leadership, collaboration, and communication skills

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $235000 - $260000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Build and operate Cloud Native infrastructure
• Design and develop innovative products end to end taking ownership of DevSecOps
• Collaborate across functions (Product Managers and Engineers) to understand requirements and develop solutions
• Act as a technical leader and mentor junior team members
• Continuously improve the software development process, including testing, deployment, and monitoring

Your Experience

• Significant experience (4+ years) building and maintaining software systems on Cloud and Kubernetes based infrastructure.
• Significant experience working with containers and Kubernetes, CI/CD pipelines and DevSecOps best practices.
• Significant expertise in IaC tools (Terraform, CDK/CloudFormation).
• Expertise in modern Python (type hints, Pydantic, ..) and at least one strongly typed programming language (Go, Java, Python, C++).
• Experience building Kubernetes Operators to automate operational tasks would be a plus.
• Strong communication and problem solving skills.
• ML/MLOps experience would be a plus.
• Excited about working in an agile and fast paced environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000 - $180,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
• Design and build an innovative and solid products to ensure our customers can use AI service securely
• Participate in all phases of the product development cycle, from definition, design, through implementation and test
• Implement real-time security services to customers
• Work with PLM on new feature requirement
• Work with QA and DevOps on new release deployment

Your Experience

• Solid golang/python programming skills
• Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
• Profound knowledge on web service proxy technology especially on envoy and web assembly
• Experience in designing large distributed system and web services in the cloud
• Deep knowledge in GCP platform is a plus
• Familiar with major CSP LLM foundation models is a plus
• The candidate should be a good problem solver
• Master's degree in computer science or equivalent or equivalent military experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

We are looking for a decisive executor and operational leader who operates as an individual contributor to align with our Commercial sales segment. You will be responsible for driving, managing, and measuring the on-the-ground delivery of Sales Planning frameworks, translating high-level strategy into tangible, tactical sales motions, and operating as an integral partner to sales leadership with direct support from the extended internal and external ecosystem.

This role will be specifically responsible for:

• Healthcare Center of Excellence PMO: Create a community for our Commercial Healthcare sellers. Establish best practices on driving demand through BDR/marketing and scaling through Healthcare partners. Act as the central liaison to enable team with cross functional teams’ support.

• Renewals Acceleration: Drive strategic planning and execution motions to maximize renewal rates and identify expansion opportunities within the existing customer base. Build out & execute a product and soft skill enablement plan for renewals managers and renewals reps. Manage WW Renewals Big Rocks by partnering with the IT team. Drive the rhythm of business, executive communications and serve as the connector of different renewal teams.
• Partner with sales leaders in regular selling motions to amplify portfolio selling best practices for customer-focused outcomes (vs. point product selling) in Commercial accounts. The account and opportunity planning framework you oversee fuels portfolio selling and “big deal motion” with a multi-year perspective from generating big ideas to deal closure, mitigating risk, and increasing win rate.

Your Impact

• Directly apply expertise in the Commercial sales process, methodology, and opportunity development to execute and amplify proven sales motions on a day-to-day basis, translating best practices into immediate field action.

• Drive the daily operationalization of the Healthcare Center of Excellence (CoE). Partner with Marketing, Industry, and Field Teams to ensure the direct delivery of vertical-specific messaging, current case studies, and scalable sales plays to the Commercial team for immediate use.

• Own the tactical execution plan to accelerate Renewals performance. Partner with Customer Success and Sales Leaders to manage and enforce pipeline hygiene, actively identify and mitigate churn risks, and ensure the successful execution of upsell/cross-sell opportunities within the renewal cycle.

• Lead and facilitate regular, high-impact territory planning and opportunity review sessions. Ensure these reviews translate directly into defined, measurable short-term and long-term action plans for sales teams.

• Act as the hands-on liaison to facilitate intra-team collaboration. Ensure the precise and timely alignment of CoE resources (content, SMEs) to critical, in-flight opportunities to drive deal progression.

• Cultivate and maintain high-trust relationships with sales leaders and teams through a high-touch, operational partnership approach. Consult, advise, and directly support sales execution toward the achievement of quarterly and annual goals.

• Translate data insights into immediate course corrections and execution adjustments. Proactively identify leading indicators of business health and address operational gaps to amplify desired results and drive predictability.

• Business and Compliance Execution: Apply necessary business acumen, including deep operational understanding of Healthcare regulatory and compliance requirements, to directly support the creation of compelling, compliant customer business cases and final proposals.

• Apply critical thinking and a consultative approach to influence sales behavior and tactical execution across teams without formal reporting authority, ensuring adoption of best practices.

• Develop, manage, and evolve program impact reporting with a focus on leading indicators of business health, actionable renewal rates, and verifiable growth and bookings outcomes for the specific verticals.

• Ensure Commercial sales and customer success execution plans are directly linked to and support the tactical realization of the organization's transformational initiatives and strategies.

• Actively participate in and drive the execution of key Commercial sales development programs and forums (e.g., Business Value Consulting engagements, Sales Advisory Boards), ensuring program concepts are translated into field reality.

Your Experience

Professional sales experience with demonstrated proficiency in large, complex accounts with a customer-centric, value-driven selling approach

• Adept at mapping and navigating complex deals and sales cycles

• Proven ability to assess and align to customer business drivers to create business cases that support portfolio, platform or services sales and long term customer success

• Understanding of relevant business, financial acumen, cybersecurity industry and market experience

• Experience mapping Commercial accounts via deep discovery of functional areas, stakeholder alignment, and pathways to connect disparate perspectives toward consensus

• Demonstrated sales leadership, coaching and sales enablement skills and experience

• Strategic mindset with strong problem solving, analysis, and critical thinking skills

• Skilled at activating data-driven initiatives enabling sales teams to sell broadly into accounts with programmatic structure

• Facilitate insightful, motivating and collaborative sales strategy sessions including account planning, territory strategy, opportunity level reviews, executive briefings, pre-call plans, etc.

• Executive presence and consultative approach

• Mentoring/Coaching and Leadership Development Experience

• Highly motivated, energetic, inclusive, self-starter who demonstrates leadership, adaptability, flexibility and integrity

• Ability to travel up to 25%

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $120,000 - $193,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work across all levels of partner and internal organizations, establishing strong executive alignment and building long-term, outcome-driven partnerships where everyone wins. If you thrive in a fast-paced environment, are experienced in strategic partner management, and can influence at scale, this role is designed for you.

Your Impact

• Develop and execute business plans that drive all aspects of the partner relationship, maximizing growth and ensuring partners can deliver successful customer outcomes

• Bring extensive experience working with National Partners

• Establish executive-level relationships between Palo Alto Networks and National Partners

• Leverage internal organizational knowledge to drive programs that build mindshare, pipeline, and revenue

• Demonstrate a proven history of creating and executing strategic, partner-specific business plans and marketing campaigns

• Collaborate effectively in a team environment to ensure partner and customer satisfaction

• Design compelling value propositions that inspire partners to promote our solutions

• Create services around emerging and established technologies to fuel revenue growth

• Provide clear, consistent communication across the region to build strong and aligned partnerships

• Lead regular business performance and relationship reviews with senior management and key stakeholders

• Build and maintain performance reports and activity dashboards

Strategic Planning & Execution

• Develop and execute integrated channel strategies and territory plans supporting both SLED and Commercial GEOs.

• Create and manage customized partner business plans, driving all aspects of sales initiatives, enablement, pipeline creation, and revenue growth.

• Design compelling value propositions and partner plays that inspire alignment and drive preference for Palo Alto Networks solutions across both segments.

Partner Relationship Management

• Manage a strategic set of SLED + Commercial segments, maximizing growth opportunities across both businesses.

• Establish and maintain executive-level relationships between Palo Alto Networks and National partner organizations.

• Ensure partner are well-positioned to deliver successful customer implementations and recommendations.

Cross-Functional Leadership

• Navigate internal Palo Alto Networks teams (Sales, Marketing, Product, Channel Operations, etc.) to drive programs that increase mindshare, build pipeline, and accelerate joint sales motions.

• Work effectively within a highly collaborative team environment to ensure partner and customer satisfaction.

Growth & Enablement

• Develop partner-specific initiatives tailored to SLED and Commercial priorities.

• Create services and offerings leveraging Palo Alto Networks technologies to expand partner capabilities and increase joint revenue.

Communication, Reporting & Governance

• Provide clear, consistent, and proactive communication with partners, field teams, and leadership across regions.

• Lead regular business performance reviews with senior management and key stakeholders to drive accountability and shared success.

• Build, maintain, and analyze performance reports and activity dashboards to track progress, trends, and opportunities.

Your Experience

• Bachelor’s degree or equivalent; MBA or equivalent military experience is a plus

• 3+ years in Global Systems Integrator Business Management, Channel Management, or Business Development within enterprise software, network security, and/or cloud

• Strong instincts and demonstrated ability to interface comfortably from senior leaders to individual contributors

• Excellent executive communication and presentation skills

• Proven track record of exceeding performance objectives

• Understanding of channel operating models

• Knowledge of sales, marketing, and solution development

• Strong initiative, creativity, and outstanding written and verbal communication skills

• Consistent success leading complex sales situations through negotiation and conflict resolution

• Ability to perform in a virtual team environment

• Strong negotiation and conflict resolution skills

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.