Sr Technical Support Engineer Vm-series jobs at Palo Alto in United States, Plano
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Plano
67 jobs found
23.09.2024
PA
Palo Alto Manager Technical Customer Support Software Firewalls United States, Texas, Plano
Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives. Provide customer support as a strategic differentiator for Palo Alto Networks, helping...
Provide Technical Support to customers and partners. Provide configurations, troubleshooting and best practices to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in...
Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure. Effectively communicate technical solutions to technical and...
Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow–ups finished...
Respond to user–reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE) – This includes not only structured training throughout the year but also...
Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives. Provide customer support as a strategic differentiator for Palo Alto Networks, helping...
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