Sr Technical Support Engineer Us Government Strata jobs at Palo Alto in United States, Plano
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United States
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Plano
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Palo Alto Sr Technical Support Engineer US Government United States, Texas, Plano
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
Strategic Leadership & Problem Solving: Lead high-value strategic initiatives by structuring and breaking down complex business problems. You will develop and test hypotheses, conduct rigorous analysis (e.g., market sizing, competitive...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are...
Establishing yourself as a trusted advisor with FSIs, Government agencies, technical leaders, and ecosystem partners working with your Account Executive and the field account teams. Demonstrating strong communication skills and...
Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for...
Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives. Provide customer support as a strategic differentiator for Palo Alto Networks, helping...
Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure. Effectively communicate technical solutions to technical...
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
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