Srstaff Engineer Hardware Repair & Service Engineering jobs at Palo Alto in United States, Austin

Being the cybersecurity partner of choice, protecting our digital way of life.

Repair Process Development & Optimization (Primary Focus)

• Global Repair Strategy: Define, document, and validate the multi-tiered global repair and refurbishment processes (e.g., component-level repair, sub-assembly replacement, full unit refurbishment) to ensure high quality, rapid throughput, and optimal cost-efficiency at both internal and third-party repair depots.
• Diagnostic Tooling: Validation of all specialized diagnostic software, test fixtures, and repair tools required by service technicians to accurately troubleshoot and repair product failures.
• Service BOM & Parts Planning: Work directly with Supply Chain and Service Planning teams to define the correct Service Bill of Materials (SBOM), identify field-replaceable units (FRUs), and provide technical input for initial spares and critical part stocking levels.
• Technical Documentation: Create, review, and maintain all technical repair instructions, troubleshooting guides, fault isolation procedures, and training content used by global service technicians.

Reliability & Failure Analysis

• Closed-Loop Feedback: Establish and manage a robust closed-loop system for collecting, analyzing, and reporting field failure data (RMA data). Use statistical analysis to identify systemic failure modes and track Mean Time Between Failures (MTBF).
• Root Cause Analysis (RCA): Lead complex, high-priority failure analysis investigations on returned units to determine the true root cause of failure (e.g., manufacturing defect, design flaw, field usage).
• Design for Serviceability (DFS): Act as the principal technical advocate for the service organization, collaborating closely with R&D to implement design changes that reduce the complexity of repair, lower parts consumption, and minimize the total service cost of future products.
• Engineering Change Order (ECO) management. Represent repair and service for all things related to change orders.

This role requires specific hands-on expertise in the failure analysis and repair of the following types of hardware components and sub-assemblies:

• Printed Circuit Board Assemblies (PCBA): Diagnosing failures on multilayer boards, including component-level failure identification (ICs, FPGAs, passive components), solder joint integrity inspection, and rework procedures.
• Power Management Systems: Analyzing failures in AC/DC power supplies, battery management systems (BMS), and voltage regulators. This includes understanding thermal characteristics and power-related failure modes.
• Opto-Mechanical Assemblies: Troubleshooting issues related to complex imaging systems, laser modules, or display units where precise alignment, calibration, and sensor integrity are critical.
• Electromechanical Systems: Analyzing wear-and-tear and failure modes in actuators, motors, fans, heatsinks, and complex connector systems that involve both electrical and mechanical components.
• Chassis Management: Assessing failure related to structural integrity, enclosure rigidity, and the performance of thermal solutions like fans, liquid cooling systems, and thermal interface materials.

Your Experience:

• Education: Bachelor’s or Master’s degree in Electrical, Mechanical, or Industrial Engineering.
• Experience: Minimum of 8+ years of experience in a hardware environment, with at least 6 years dedicated to Post-Sale Service, Failure Analysis, and Repair Engineering for high-reliability or high-volume products.
• Technical Skills:
  • Expertise in failure analysis methodologies (RCA)
  • Proven ability to define, scope, and deliver automated test and repair solutions.
  • Strong statistical analysis skills used to analyze field data, yield rates, and MTBF.
  • System Knowledge: Proficiency with RMA systems, inventory management, and utilizing data from ERP (e.g., SAP) and PLM systems.

Preferred Qualifications

• Experience developing and implementing global service strategies across multiple continents or outsourced partners.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $109000 - $177000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Key Responsibilities

• Technical Strategy & Process Development:
  • Lead the development of design for serviceability and repair guidelines for new products, ensuring service requirements are incorporated early in the design phase.
  • Create and document comprehensive repair procedures, test plans, and troubleshooting guides for technicians.
  • Develop and implement training programs to enable the repair team to execute complex repairs accurately and efficiently.
• Engineering Change Management:
  • Manage the implementation of all service-related engineering changes, ensuring seamless integration into the repair workflow.
  • Develop and execute validation plans to confirm that product changes meet all service and repair requirements.
  • Coordinate with cross-functional teams to manage part availability and disposition for new and revised components.
• Problem-Solving & Continuous Improvement:
  • Conduct in-depth analysis of product failures and repair data to identify systemic design or manufacturing issues.
  • Provide actionable technical feedback and recommendations to design, test, and manufacturing teams to improve product reliability and serviceability.
  • Lead root cause analysis efforts on complex technical issues, driving them to resolution.
• Cross-Functional Leadership:
  • Collaborate with engineering, manufacturing, and supply chain teams to optimize the entire product lifecycle from design to end-of-life service.
  • Serve as a subject matter expert, providing technical guidance to technicians and management.
  • Influence and drive key technical decisions by presenting clear data and technical documentation.

Your Experience:

• Bachelor's degree in Engineering (e.g., Electrical, Mechanical, Industrial, or a related field).
• 8+ years of experience in a technical role, such as hardware, test, or manufacturing engineering.
• Proven expertise in technical problem-solving and root cause analysis for complex systems.
• Demonstrated experience in process development and documentation.
• Experience managing engineering change processes within a product lifecycle.
• Excellent technical writing and communication skills, with a track record of creating clear, comprehensive documentation and training materials.
• Proven ability to work cross-functionally and influence technical teams without direct authority.
• A strong passion for understanding and improving how products are serviced.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $109000 - $177000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking an experiencedto own factory process and quality—driving stability, compliance, and continuous improvement. Based on-site at our Austin, Texas facility, you’ll serve as the primary point of contact for process and quality, optimizing workflows, resolving issues in real time, and delivering measurable improvements.

Your Impact

• Production & Process Improvement : Identify and resolve bottlenecks, improve workflows, and maintain process control for stability.

• Quality Engineering & RCA : Lead RCA investigations, implement CAPA, and apply tools such as FMEA, 8D, and 5-Whys to sustain continuous improvement.

• Testing, Inspection & Compliance : Standardize processes across sites, escalate quality issues, ensure proper CAPA implementation, and drive top-issue reduction.

• Quality Metrics & Reporting : Own metrics like FPY, Bonepile, and CAPA effectiveness; provide clear, accurate reporting to leadership.

• Collaboration & Escalation: Act as the escalation point for process and quality issues, aligning stakeholders across design, production, and suppliers.

Your Experience

• 7+ years in manufacturing/process/quality engineering within high-mix, high-reliability hardware environments.

• Strong knowledge of PCBA manufacturing processes, test and inspection methodologies, and process controls.

• Proven expertise in RCA, CAPA, and quality engineering methodologies; hands-on with Lean, Six Sigma, FMEA, SPC, and 8D.

• Strong analytical and communication skills; able to simplify complex data for fast decisions and influence across suppliers, factories, and design/test teams.

• Comfortable working independently as the primary on-site point of contact, with a strong sense of ownership and accountability.

• Bachelor’s or Master’s degree in Mechanical, Industrial, Manufacturing Engineering, or related field.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $106,000 - $172,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Seeking an experienced Senior Manufacturing Process Quality Engineer to optimize manufacturing processes, troubleshoot production bottlenecks, and drive measurable improvements. This role requires expertise in process control, continuous improvement, industrial engineering, and quality engineering to enhance efficiency and maintain high product quality standards. The engineer will serve as the point of contact for all factory quality and process-related issues, ensuring timely resolution and coordination across teams.

Your Impact

• Production & Process Improvement: Identify and resolve bottlenecks, optimize workflows, and maintain process control for stability.

• Quality Engineering & RCA: Lead Root Cause Analysis (RCA) investigations, implement Corrective and Preventive Actions (CAPA), and use tools like FMEA, 8D, and 5-Whys for continuous improvement.

• Testing, Inspection & Compliance: Standardize processes across sites, escalate quality issues, ensure proper CAPA implementation, and drive top-issue reduction.

• Quality Metrics & Reporting: Monitor and improve metrics such as FPY goals, Bonepile, and CAPA effectiveness, ensuring data accuracy and integrity.

• Collaboration & Escalation: Participate in weekly quality meetings, follow up on action items, and work closely with cross-functional teams to resolve design, production, and customer-related issues.

Your Experience

• Bachelor’s or Master’s degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a related field.

• 9+ years of experience in hardware manufacturing, quality engineering, or process improvement roles.

• Strong knowledge of PCBA manufacturing techniques, materials, and process controls.

• Expertise in RCA, CAR, and quality engineering methodologies.

• Hands-on experience with Lean, Six Sigma, SPC, FMEA, and 8D problem-solving tools.

• Experience with test and inspection methodologies for high-quality hardware production.

• Excellent analytical, problem-solving, and communication skills.

• Ability to work remote and cross-functionally with engineering, production, and quality teams.

All your information will be kept confidential according to EEO guidelines.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Establish yourself as a trusted advisor on Palo Alto Networks' SD-WAN products and capabilities, to prospects and customers, working with your Account Managers and the local partners within your territory

• Architect and propose validated solutions which address the identified SD-WAN and security problems in each individual environment

• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions

• Ensure ongoing customer happiness, support and adoption

• Pursue continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)

• Understand and effectively differentiate against our top competitors

• Act as the customer advocate for any issues that require technical assistance and follow-up with the customer through resolution

Your Experience

• 5+ years of relevant technical pre-sales experience (systems engineering, technical marketing engineering) within the networking field preferred

• Demonstrated technical capabilities in a combination of the following:

  • SD-WAN architectures/providers, LTE/5G

  • WAN technologies - MPLS, MetroE, Leased Lines, Broadband

  • Tunneling protocols - SSL/TLS, IPSec, GRE, DMVPN

  • IP Routing - BGP, OSPF, Static, Network Address Translation

  • Virtualization technologies - ESX, KVM, Xen, Microsoft preferred

  • Network security capabilities - IPS/IDS, Zone-Based Firewalls

• Ability to travel up to 50% as needed

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $198000 - $273000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.