Consulting Director Proactive Services Cloud Ai Unit jobs at Palo Alto in Spain, Madrid
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Spain
Madrid
11 jobs found
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Palo Alto Consulting Director Proactive Services Cloud AI Unit Spain, Community of Madrid, Madrid
Oversee the delivery of our proactive consulting services, ensuring their consistency, quality and highest level of customer service. Provide hands-on, expert-level proactive Security Operations Center (SOC) assessment and transformation services...
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions. Perform advanced troubleshooting at...
Lead proactive incident preparedness projects, including but not limited to TableTop Exercises (TTX), Incident Response Plans and Response Maturity Assessments. Review Crisis Management, Incident Response, Business Continuity and Disaster Recovery...
Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis. Proactively engage with and represent as...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...
Oversee the delivery of our proactive consulting services, ensuring their consistency, quality and highest level of customer service. Provide hands-on, expert-level proactive Security Operations Center (SOC) assessment and transformation services...
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