Staff Technical Support Engineer - Endpoint Security jobs at Palo Alto in Singapore, Singapore
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Provide Technical Support to customers and partners. Provide technical services include writing scripts, troubleshooting and best practices to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and...
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
Offer technical support to customers and partners. Effectively manage support cases from recording to resolution, including timely follow-ups. Conduct fault isolation and root cause analysis for technical issues. Author Technical...
Provide Technical Support to customers and partners. Provide configurations, troubleshooting and best practices to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in...
Provide Technical Support to customers and partners. T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks. Provide configurations,...
Provide Technical Support to customers and partners. T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks. Provide configurations,...
Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE) - This includes not only structured training throughout the year but also...
Provide Technical Support to customers and partners. Provide technical services include writing scripts, troubleshooting and best practices to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and...
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