Jobs at Palo Alto in Malaysia, Kuala Lumpur

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist Theater and Area Vice Presidents of business units, as well as the Sales Operations Leaders in all facets of running the business, including:
• Provide analytic data to support our annual sales planning including quota planning, go-to-market modeling, capacity modeling and optimization
• Manage regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
• Convert raw data into well-presented and useful business information that drives business decisions
• Manage around and through potential process and technical limitations to deliver the best outcomes possible
• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
• Act as primary driver of SFDC data cleanliness across the Americas organization
• Single point of contact for our weekly forecasting templates - including upkeep of templates, creating new versions each quarter, automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly forecasting
• Manage compliance of the non-standard transactions process
• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement

Your Experience

• Five years of previous experience in a business-focused analytics role preferred
• Strong understanding of sales processes, business acumen, and methodologies
• Strong organizational skills with the ability to manage multiple projects
• A demonstrated passion for information and business intelligence
• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred; Salesforce preferred and/or Anaplan a plus
• Proven track record of effectively interfacing with cross-functional departments and sales management team
• Excellent written and verbal communication skills, strong presentation skills
• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce.com experience a strong plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
• Ability to work cross-functionally across all areas of the business
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Basic understanding of Sales, Inside-Sales, Channels and supporting business functions
• Bachelor’s Degree in statistics, analytics, or finance preferred or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Your Impact

• Serve as the primary technical leader for channel partners within the assigned region

• Collaborate with focus partners in the territory to develop comprehensive business plans that align to strategic objectives

• Provide technical pre-sales support to partners, including product presentations, demonstrations and solution architecture design.

• Collaborate with your sales peers to identify opportunities for new partnerships and expand existing ones

• Plan and drive detailed technical training sessions for partners, ensuring they are proficient in the company’s products, solutions, and integration processes

• Support channel partners with technical issues during and after product implementation, acting as a liaison between them and the company's technical support teams

• Applies Business and Technical Acumen to design and deliver customized solutions based on partner and customer needs, ensuring alignment with company standards and best practices

• Stay updated on product roadmaps, new technologies, and industry trends to better assist partners in growing their business

• Assist in the development and deployment of channel enablement materials, such as technical guides, manuals, and webinars

• Collaborate with the product management and development teams to provide feedback on product improvements based on partner and customer feedback

• Drives results by maintaining detailed records of partner interactions, sales pipeline, and technical support provided, reporting progress to management regularly

Your Experience

• 6+ years of experience in Partner Solution Consulting, pre-sales engineering, or a similar technical role within the technology industry

• Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE..

• Prior experience working with channel is required. Strong understanding of channel sales models and experience working with resellers, distributors, and other channel partners

• Previous experience selling, implementing, or managing SaaS offerings is strongly preferred

• Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions is preferred.

• Prior experience architecting cybersecurity solutions that solve technical challenges and influence business initiatives is preferred.

• Experience influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role

• Excellent communication skills, both verbal and written, with the ability to present complex technical information to non-technical audiences

• Hands-on experience with product installations, configurations, and troubleshooting

• Ability to work independently and as part of a cross-functional team, managing multiple projects in a fast-paced environment

• Strong problem-solving skills and a proactive attitude towards resolving issues.

• Willingness to travel within the assigned region to support partners and attend events as necessary

• Proven track record of influencing key stakeholders and gaining buy-in for technical solutions

• Proficient in English

Preferred

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field or equivalent military experience

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Convert target small/medium businesses into PANW customers - manage a large number of targets

• Exceed sales expectations while enhancing client satisfaction and creating long-term relationships

• Maintain an accurate and up-to-date forecast and document all activities and customer interactions in Salesforce.com

• Use phone, email, and internal marketing tools to perform selling activities and drive new business, build & maintain a constant/future revenue pipeline

• Identify and work with channel partners to scale reach across the territory, ensuring efficient coverage and driving partner-led growth in the SMB segment.

• Proactively identify cross-selling and up-selling opportunities

• Independently drive sales campaigns, product demos and proof of concepts

• Keep up to date on our industry and PANW’s competitive position

• Maintain alignment in our cross-functional environment with Channel teams, plus Business Development Reps and Sales Engineers

• Ensure accuracy of account planning and forecasting (in Salesforce) across a number of clients and prospect

Your Experience

• 3+ years experience selling to Small and Medium customers with a substantial amount of time covering the required market(s)

• Fluent in the local language(s) of target market(s)

• Experience selling a portfolio of solutions and expanding a customer's environment with newer solutions

• Familiarity with information technology products and topics - driven to learn more. Familiarity with cybersecurity is a plus.

• Proven track record of winning new customers and exceeding revenue goals

• Demonstrated success in working with channel partners or distributors to cover a defined territory, co-selling and enabling partner success within the SMB landscape.

• Experience and proven success in new customer acquisition

• Honed organizational, planning, communication and negotiation skills

• Positive attitude and able to thrive in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity oriented mindset

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
• Establish a strong track record of meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
• Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers. Mastery of Early Stage evangelism, customers proactively seek your guidance
• Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate. Actively builds trust by maintaining deep customer relationships and delivering on promises
• Deep expertise in ownership of technical account strategy. Skilled at conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Ability to drive comprehensive customer engagement, partnering closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions. Mastery of all customer satisfaction activities resulting in deep customer intimacy
• Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
• Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
• Effectively cascades functional strategy and contributes to development of organizational policies

Your Experience

• 8+ years experience in pre-sales/sales engineering
• Extensive knowledge in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE
• Experience as a highly successful owner of technical account strategy within Palo Alto or similar role
• Experience in working with senior management to establish strategic plans and objectives
• Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives
• Experience influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is preferred
• Creating and delivering technical presentations, workshops, or technical validation engagements
• Previous Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies is strongly preferred
• Experience assisting a customer support-like function to ensure successful implementation and adoption of sold solutions is strongly preferred
• Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions is preferred
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
• Proficient in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• You will specifically be responsible for acquiring and managing commercial accounts in Malaysia
• Employing world-class account management skills to identify cross-selling and up-selling opportunities within the target accounts
• Be a highly competent presenter, with a proven track record in selling to C level executives
• Develop and maintain detailed account profiles including organisational charts for all accounts to be reviewed by management on a quarterly basis
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets
• Develop market strategies and goals for each product and service - understand the strategies, goals, and objectives of accounts
• Lead coordinating account strategy and tactics with cross functional teams and partners
• Take full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process
• Extensive domestic travel and possible International travel as necessary

Your Experience

• 10+ years of prior sales, business development or relevant experience in Software, IT Hardware OR Cybersecurity industry
• Self-motivated and Strong communication (written and verbal) and presentation skills, both internally and externally
• Enterprise sales experience with and actionable rolodex of decision makers
• Superb organisational skills
• Experience selling network infrastructure based security appliances including but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches
• Practical knowledge of routing and switching products that will be installed adjacent to the Palo Alto Networks appliances
• Experience working with channel partners and understanding of a channel centric go to market approach

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Prisma® Cloud Compute Edition delivers a cloud workload protection platform (CWPP) for modern enterprises, providing holistic protection across hosts, containers, and serverless deployments in any cloud, throughout the software lifecycle. Prisma Cloud Compute Edition is cloud native and API-enabled, protecting all your workloads regardless of their underlying compute technology or the cloud in which they run. In addition, it provides Web Application and API Security (WAAS) for any cloud native architecture.

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalised support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide technical services around Prisma Cloud technologies, including troubleshooting and best practices observations for Cloud platforms (any one of the cloud platforms: AWS, or GCP or Azure)
• Provide configurations, troubleshooting, and best practices to customers in Linux-based environments.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Perform fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base to assist customers and improve operational efficiency.
• Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Collaborate with the Engineering team to influence the operability of Prisma Cloud and its integrations with other technologies.
• Occasional travel to customer sites may be required in the event of a critical situation.
• Participate in an infrequent weekend on-call rotation and provide after-hours support as needed.
• Provide on-call support 24x7 only on an as-needed basis, with minimal frequency.

Your Experience

• BE/B.Tech engineering, equivalent technical degree or equivalent military experience required
• Customer Support 8 plus years of experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers
• Expertise in Cloud Platforms : Proven hands on experience in anyone of the Cloud Platforms (AWS or Azure or GCP)
• Linux and API troubleshooting - Linux operating systems and also knowledge about API based troubleshooting
• Customer Interaction - Significant experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers.
• Problem Solving - Ability to troubleshoot independently in complex environments with mixed applications and protocols.
• Communication - Excellent skills in collaborating with both technical and non-technical stakeholders.
• Nice to Have / Preferred :
• Any Cloud certifications (AWS or GCP or Azure or CKA)
• Knowledge of Network Security (or) Cloud Security (or) vulnerability management
• Familiarity with container security tools (e.g., Twistlock)

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Convert target small/medium businesses into PANW customers - manage a large number of targets

• Exceed sales expectations while enhancing client satisfaction and creating long-term relationships

• Maintain an accurate and up-to-date forecast and document all activities and customer interactions in Salesforce.com

• Use phone, email, and internal marketing tools to perform selling activities and drive new business, build & maintain a constant/future revenue pipeline

• Identify and work with channel partners to scale reach across the territory, ensuring efficient coverage and driving partner-led growth in the SMB segment.

• Proactively identify cross-selling and up-selling opportunities

• Independently drive sales campaigns, product demos and proof of concepts

• Keep up to date on our industry and PANW’s competitive position

• Maintain alignment in our cross-functional environment with Channel teams, plus Business Development Reps and Sales Engineers

• Ensure accuracy of account planning and forecasting (in Salesforce) across a number of clients and prospect

Your Experience

• 3+ years experience selling to Small and Medium customers with a substantial amount of time covering the required market(s)

• Fluent in the local language(s) of target market(s)

• Experience selling a portfolio of solutions and expanding a customer's environment with newer solutions

• Familiarity with information technology products and topics - driven to learn more. Familiarity with cybersecurity is a plus.

• Proven track record of winning new customers and exceeding revenue goals

• Demonstrated success in working with channel partners or distributors to cover a defined territory, co-selling and enabling partner success within the SMB landscape.

• Experience and proven success in new customer acquisition

• Honed organizational, planning, communication and negotiation skills

• Positive attitude and able to thrive in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity oriented mindset

All your information will be kept confidential according to EEO guidelines.