Sr Technical Support Engineer Focused Services Cortex Xdr jobs at Palo Alto in Japan, Chiyoda

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Professional Services Consultant (PSC) at Palo Alto Networks, you will be a pivotal technical expert, spearheading the successful deployment and initial configuration of our Prisma Access Browser (PAB) solution for customers. This is a highly impactful, hands-on role where you will directly translate customer security requirements into a fully operational and optimized cloud-delivered browser security solution.

Working closely with customers, solution consultants, and project managers, you will implement PAB according to best practices and customer-specific needs. Beyond just deployment, you will be a proactive driver, navigating complex environments, anticipating roadblocks, and accelerating our customers' journey to a Zero Trust architecture.

Your Impact

• Proactively Drive Technical Deployment : Execute the complete technical lifecycle of PAB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations. Take ownership of the deployment timeline, proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-value.

• Translate Strategy to Security Policy : Convert customer business and security designs into practical, effective PAB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies.

• Drive Adoption : Guide customers through the secure and large-scale deployment of the PAB extension/client to end-user devices using various enterprise deployment methods (e.g., GPO, MDM).

• Be a Proactive Technical Advisor : Serve as the go-to expert for PAB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre-emptively identify, recommend, and resolve potential issues or areas for security posture improvement.

• Resolve Complex Escalations : Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution.

• Document and Transfer Knowledge : Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators.

• Advocate for the Customer : Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and development.

• Maintain expert-level understanding of Prisma Access Browser : Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency.

Your Experience

• 8+ years of experience required in a hands-on, technical, customer-facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales Engineer.

• Proven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocity.

• Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN).

• Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completion.

• Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis).

• Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholders.

• Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0.

• Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers.

• Knowledge of Prisma Access deployment, architecture, and traffic flows.

Preferred

• Basic knowledge of enterprise endpoint management tools (e.g., Microsoft Intune, Jamf, SCCM) and software deployment methodologies.

• Relevant industry certifications such as Palo Alto Networks (PCNSA, PCNSE), CISSP, or cloud-specific security certifications.

• Basic scripting ability (e.g., PowerShell, Python) for automation or data manipulation.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $140000 - $192500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a SIEM Engineer for Cortex XSIAM, you will play a pivotal role in assisting our customers with seamless log migration and effective detection strategies. Working closely with the technical lead, you will ensure the successful onboarding and ingestion of relevant log sources into XSIAM, adhering to industry best practices and meeting customer-specific requirements. Your responsibilities will also involve devising suitable detection strategies to fortify our customers' defenses against threats, encompassing the design and implementation of correlation rules.

Your Impact

• Collaborate with the technical lead to devise a comprehensive log ingestion strategy
• Contribute to the development of detection strategies based on industry best practices
• Articulate a step-by-step process to ensure the ingestion of high-quality log sources
• Monitor and optimize log sources for optimal performance
• Create meticulous and effective correlation rules
• Fine-tune log sources and correlation rules to enhance system efficiency
• Serve as the subject matter expert (SME) in SIEM, correlation, and log source ingestion
• Serve as a trusted advisor to end customers, offering consultative guidance and expertise in optimizing the utilization of Cortex XSIAM
• Leverage your in-depth knowledge of SIEM and SOC practices to assess customer needs, provide tailored recommendations, and assist in the formulation of effective security strategies
• Collaborate closely with customers to understand their unique challenges and objectives, translating them into actionable steps that enhance their security posture
• Identify opportunities to enhance analyst alert handling through automation
• Foster collaboration with internal and external teams to drive product adoption
• Produce technical documentation detailing SIEM aspects of the engagement
• Occasionally travel to customer meetings and workshops (up to 10% of the time)

Your Experience

• Exceptional written and verbal communication and presentation skills, for both internal and external interactions
• 6+ years of hands-on experience in deploying and integrating SIEM solutions within enterprise to large enterprise-level environments
• Proficiency in coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring using SIEM platforms
• Ability to conceive and develop correlation and detection rules in SIEM systems to enable effective alerting
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar
• Proven experience in providing consultative services to end customers within the realm of cybersecurity, particularly in SIEM and SOC domains
• Demonstrated ability to comprehend customer requirements, analyze complex security environments, and deliver strategic recommendations that align with their goals
• Strong expertise in Regular Expressions (Regex)
• Skill in understanding logs and locating relevant third-party documentation when required
• Knowledge of generating reports on SIEM status, including metrics like logging source count, log collection rate, and other performance indicators
• Understanding of Security Analysis & Response, encompassing endpoint, network, and cloud-based environments is a plus
• Proficient in comprehending and creating technical design documentation
• 4 years of experience with Security Operations Centers (SOC) tooling and processes
• Relevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, SIEM Vendor Qualification, etc.), is a plus

All your information will be kept confidential according to EEO guidelines.

Job Summary

We’re looking for a results-oriented, performance-driven marketing manager to design, build and execute our marketing plan for the Alps and CEE Region. Reporting into the Director, EMEA Central Marketing, you will partner with, and influence, the Regional Sales Directors to build data-driven plans supporting Platformization and regional sales strategies to drive exponential growth in this market segment. The successful candidate will have a proven record of strategic planning and influencing at senior leadership levels, field and channel marketing experience - and isn’t afraid to roll up their sleeves.

Key Responsibilities

• Develop and execute integrated regional marketing plans for the Alps and CEE region, based on the marketing strategy and fully aligned with business objectives and Go-to-Market (GTM) priorities
• Drive omnichannel campaigns that create connected customer journeys — combining digital, social, and in-person experiences to generate new sales opportunities, accelerate pipeline, and strengthen customer relationships across key accounts and buying centers
• Plan and execute online and offline events, webinars, and thought leadership activities to engage strategic audiences, elevate brand visibility, and support business-critical deals
• Collaborate closely with Regional Sales Directors, EMEAL Marketing Leadership, and partners to ensure strong alignment, business impact, and seamless execution across direct and indirect routes to market
• Enable and support channel partners by co-developing joint marketing plans, managing co-marketing investments (MDF), and ensuring effective marketing attribution and ROI measurement through deal registration and pipeline tracking
• Leverage AI tools and insights to improve campaign performance, audience targeting, and content personalization, driving measurable pipeline contribution
• Analyze and report marketing performance using data-driven insights to optimize investments and continuously improve results
• Act as an ambassador and evangelist for Palo Alto Networks’ marketing strategy — building trusted relationships with sales teams, partners, and thought-leadership communities to enhance regional impact

Required Qualifications

• 5+ of experience in B2B marketing, ideally in cybersecurity, technology, or another fast-paced environment, covering both field and channel marketing
• Proven ability to plan and execute integrated and omnichannel campaigns, combining digital, social, and in-person experiences that deliver measurable business outcomes
• Experience in partner and demand generation programs, including co-marketing planning, MDF management, and campaign ROI tracking
• Understanding of account-based marketing (ABM) and C-level engagement tactics
• Hands-on experience with AI-driven marketing tools and analytics to enhance campaign performance, targeting, and personalization
• Strong project management, organizational, and communication skills, with attention to detail and the ability to manage multiple priorities effectively
• Collaborative mindset and ability to build trusted relationships across sales, channel, and marketing teams
• Data-driven approach with proficiency in CRM and marketing automation systems (e.g., Salesforce, Marketo) and reporting dashboards
• Fluent in English and German; additional CEE languages are a plus
• A proactive, hands-on attitude with curiosity to learn, adapt, and innovate in a constantly evolving marketing environment

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Palo Alto Networks runs a large infrastructure and is one of the biggest GCP customers. As a Principal SRE, you'll be at the forefront of building and maintaining highly reliable, scalable, and secure cloud infrastructure within a FedRAMP compliant environment. You'll drive operational excellence, champion SRE best practices, and work collaboratively to ensure our systems are robust and performant. This includes automation, architecture, performance, observability, troubleshooting, security, and reliability.

Our Infrastructure Platform stack includes Terraform, Kubernetes, GitLab CI/CD, GitOps, Prometheus, Grafana, Loki, Docker, GCP, Backstage, MySQL, PagerDuty, FireHydrant, Python, Bash, Java, NodeJS and Go.

Your Impact

• Design, build, and operate reliable, secure Cloud infrastructure across multi-cloud environments for our federal customers.
• Lead cross-functional initiatives to ensure applications are production-ready, scalable, secure, and resilient.
• Develop expertise in new technologies, embracing continuous learning and the adoption of AI tools.
• Develop tools and automation frameworks , championing Infrastructure as Code (IaC) and Monitoring as Code (MaC) principles.
• Automate robust deployments and orchestrate end-to-end monitoring and alerting solutions.
• Participate in on-call rotations to support critical business and production systems.
• Lead root cause analysis of critical issues, driving improvements and preventing recurrence.
• Champion the success of SRE and DevOps initiatives, aligning technical decisions with business goals.

Your Experience

• Must be a US Citizen to be considered .
• 7+ years of experience in Infrastructure, SRE, or DevOps roles.
• BS or MS in Computer Science, a related field, or equivalent professional experience.
• 4+ years of experience with AWS and GCP , and expertise in their architecture, services and PKI concepts for cloud security.
• Expert troubleshooting skills to resolve cloud infrastructure and service issues, effectively identifying root cause and devising effective solutions.
• Proficiency in automation using Python and shell scripting ; Golang is a plus.
• Expertise in Infrastructure as Code (IaC) with Terraform and Helm , leveraging AI tools for development.
• Solid experience with Kubernetes , container networking, and container workloads.
• Strong Linux administration skills .
• Proficiency with CI/CD pipelines, GitOps principles , and tooling like GitLab and Jenkins .
• Excellent written and verbal communication skills , with the ability to collaborate effectively to drive outcomes.
• Self-disciplined, self-managed, and highly driven with a strong sense of ownership and urgency.
• Ability to adapt quickly to evolving cloud technologies, security threats, and advancements through continuous learning.
• Effectively address customer needs and provide clear Root Cause Analysis (RCA) to customers.
• A deep understanding of how technical decisions impact the business and an ability to align cloud operations with business goals.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.and downtime.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147,000 - $235,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career:

As the leader of our Services sales team in Japan, you will build and drive the Japan Services Sales team to exceed company objectives while growing Japan according to plan. You’ll be responsible for building a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team members to accomplish individual and organizational goals. It will be required that you track sales activity, provide sales projects, and create and analyze metrics.

Your Impact:

• Responsible for building and developing a team of quota carrying services sales professionals

• Own and drive bookings, revenue and margin outcomes within Japan, exceeding personal and team sales quotas and goals

• Review weekly forecast and business outcomes with services sales managers and our core and speedboat sales leaders

• Liaison with broader business stakeholders to deliver the right scope of Services on every deal

• Coach, develop, and mentor the team to success in all aspects of the sales cycle: lead generation, qualification, forecasting, and closing opportunities

• Develop and support the maturation of our co-delivery models with partners

• Contribute to GCS global NPI processes and budget setting bringing insights from the field, delivery patterns and sales data to inform continuous innovation

• Build sales analysis for insight into weekly, monthly and quarterly execution and strategies

• Attend weekly regional forecast and management calls to provide services sales perspective

• Work closely with other core and account teams, speedboat District Sales Managers and broader company stakeholders on specific ‘XL’ deals liaising directly with customers to support sales cycles where required

Your Experience

• Sales management experience and hands on sales experience: experience handling both quota carrying and lead generation services sales teams

• Enterprise sales experience required: networking or network security industries strongly preferred

• Customer facing experience in sales cycles positioning and closing services sales

• Experience with channel and partner sales models and experience working with Channel partners and an understanding of a channel centric go to market approach

• Consistently achieved sales goals through your leadership and personal goals

• Able to learn new technology quickly, as well as adapt to changing needs

• Hired, developed and retained successful sales talent

• Deep understanding of enterprise sales methodology that you can translate and coach others in

• Built strong cross-functional relationships across clients, partners, and internal teams

• Strong communication (written and verbal) and presentation skills, both internally and externally

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Strategic Advisory and Client Engagement:

• Establish and maintain executive-level relationships (Manager, Director, VP, and CxO contacts) in strategic accounts with high growth potential.

• Transform client security strategies by driving conversations that advocate for Palo Alto Networks’ view of transformative Solution Architectures.

• Provide valuable insights and education to clients on effective risk reduction, operational excellence, and cost management.

• Identify and document the client's strategic transformation goals and priority outcomes for value realization, collaborating with specialists to develop business cases around measurable benefits.

• Conduct high-impact consulting engagements, including architectural assessments, designs, and client workshops, setting and driving a strategic agenda with the customer and sales/engineering teams.

Sales Productivity and Thought Leadership:

• Demonstrate increased sales productivity through strategic architectural engagements.

• Engage directly with senior technical and business leaders as a security expert to expand reach within accounts and expand the scope of sales opportunities by identifying new areas of engagement and areas where our solutions can deliver on executive priorities.

• Collaborate with sales teams to develop and deliver differentiated proposals that clearly demonstrate business and technical value.

Internal Partnership and Development:

• Become a valued resource to Product Management by discovering and understanding current challenges, competitive insights, and opportunities to address emerging needs in strategic market segments.

• Maintain continuous self-improvement and learning to sustain technical leadership across relevant technologies (e.g., security technologies, cyber threat intelligence, risk and regulatory topics, emerging technologies)

• Work closely with Sales and Solution Consulting leadership, Unit42 consulting teams, Business Value Consultants, Professional Services, Customer Success, and theater CISO/CTO resources (where applicable) to ensure a coordinated market approach.

Your Experience

• Experience: 10+ years of experience as an end customer, a cybersecurity vendor or consultant is required.

• Education: BSCS, equivalent degree or experience is required.

• Architectural Knowledge:

  • Must have deep knowledge of security operations, SIEM, endpoint security and incident response. Preferred experience in network security, SASE/Zero Trust, cloud security, identity management, and emerging topics related to cybersecurity and AI is a plus.

  • Extensive knowledge of core security architectures, history, and trends spanning network, endpoint, and hybrid environments.

  • Solid fundamental background in principles and practices of networking and/or cloud computing.

• Executive Presence: Demonstrable experience in establishing credibility and strategic messaging with large enterprise executives (CISO and above).

• Communication Skills: Strong written and verbal communication and presentation skills, both internally and externally.

• Drive and Problem Solving:

  • A "Whatever it takes" attitude and motivation to overcome obstacles necessary to achieve desired outcomes and close deals.

  • Robust problem finding and solving skills, with the ability to analyze complex problems with systematic approaches to quick resolution, even under duress.

• Travel: Expect to travel a minimum of 50%+ of the weeks in the fiscal year. Travel will include customer and company location onsite meetings.

• Organizational Skills: Superb organizational skills are required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

Your Experience

• Willing to work flexible and varying shift times including weekends and evenings
• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
• Experience working with Firewall Central Management Systems
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus

All your information will be kept confidential according to EEO guidelines.